Our Splashtop integration enables you to provide instant remote support for your customers anywhere, and at any time. Securely connect to remote computers, access files and applications, and troubleshoot problems without having to leave your desk.
Note: This article discusses Splashtop unattended remote support. Atera also offers Splashtop SOS attended remote support.
To initiate a remote connection to a new device follow the steps below:
| 1. From the Agent Dashboard click Connect |
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| The Connect to a device popup window displays. |
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Note: You must download and install the Splashtop RMM client in order to connect to a device. |
| 2. Click the Splashtop RMM Client hyperlink |
| 3. Follow the prompts to install Splashtop RMM Client |
| 4. When Splashtop installation is complete click Connect |
| Note: Permit popups for Splashtop. |
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| 5. Click Open Splashtop RMM OOBE |
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6. Click on the Connect button again to launch a remote connection |
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The remote Server / PC will now be available for remote connection.
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| Notes |
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