Help CenterThis report shows summary metrics on tickets:
- Statistics:
- Opened
- Backlog
- Pending
- Resolved
- Closed
- Tickets By Source
- Tickets By Customer Rank
- Tickets By Product
- Tickets By Type
To run the report follow the steps below:
| 1. From the left-hand panel click Reports |
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| 2. Then click General |
| The Report page displays. |
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3. Optionally update the reporting time period and click Apply:
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| 4. Click Generate |
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The Report displays. |
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| (i) The report can be exported to Excel or PDF by clicking Export. |
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Liron Hanania