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    General Data Report

    This report shows summary metrics on tickets:

    • Statistics:
      • Opened
      • Backlog
      • Pending
      • Resolved
      • Closed
    • Tickets By Source
    • Tickets By Customer Rank
    • Tickets By Product
    • Tickets By Type

     

    To run the report follow the steps below:

     

    1. From the left-hand panel click Reports
    general1.jpg
    2. Then click General
    The Report page displays.

    3. Optionally update the reporting time period and click Apply:

    • Today
    • Yesterday
    • Last 7 Days
    • Last 30 Days
    • Last 60 Days
    • Last 120 Days
    • This Month
    • Last Month
    • Last Two Month
    • Custom Range (Select From and To)
    4. Click Generate

    The Report displays.

    + Click to view larger image
    general_report.JPG
    (i) The report can be exported to Excel or PDF by clicking Export.
    Still have a question? Contact us
    Liron Hanania

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