This report displays a list of satisfied customers based on ticket surveys.
To run the Satisfied Customers report:
1. From the left-hand panel click Reports > Satisfied Customers |
|
The Report page displays. |
|
2. Select the Time Period |
3. Select the Items Count (number of customers to display) |
4. Click Generate |
The Satisfied Customers report is generated. |
![]() |
Overall Customer Rating |
Overall Customer Rating is displayed at the top. This shows the average scores for the tickets within the selected period for the following key metrics:
|
Ticket Specific Information |
The ticket specific information is displayed in table format:
|
Drilling Down to a Ticket |
1. Click the Ticket ID |
|
The ticket displays in a new window and the rating can be located under the Contact Info section. |
![]() |