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    Dissatisfied Customers Report

    This report lists dissatisfied customers, based on ticket surveys. 

     

    To run the report follow the steps below:

     

    1. From the left-hand panel click Reports

    2. Then click Dissatisfied Customers

    The Report page displays.
    unhappycustomers.PNG

    3. Optionally update the reporting time period and click Apply:

    • Today
    • Yesterday
    • Last 7 Days
    • Last 30 Days
    • Last 60 Days
    • Last 120 Days
    • This Month
    • Last Month
    • Last Two Month
    • Custom Range (Select From and To)

    4. Select the report parameters:

    • Items Count

    5. Click Generate

    The Report displays.

     
    bigunhappy.jpg

     

    (i) The report can be exported to Excel or PDF by clicking Export.

     

     

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    Liron Hanania

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