What kind of Support do you offer?

Here at Atera we believe in focusing on our customers' needs and issues. Atera offers you a wide range of support options to help you resolve any issues that might come up.

Status Page

Experiencing any issues? Check if it's something we've already identified and are working on by accessing our Status Page where you can subscribe to updates to get email notifications whenever Atera creates, updates or resolves an incident.

You can also access Atera's Status Page from the top right of the screen, in the drop-down list under your username. 

Contact us through the UI

Access the following by clicking the question mark on the bottom right of the UI.

Live Chat!  You will be connected with an Atera expert who can give you real-time live support on any issue! Note that this service is only offered from Sunday at 5 PM to Friday at 9 PM EST. If you don't see the icon, that means that it's out of hours. 

Atera Support! Enter a question in the text area field to see articles and videos on the topic you are searching for. Atera offers a Support portal with a large number of articles, How-Tos and FAQs to help you navigate and commandeer Atera for your needs. You can also access Atera Support from the top right of the screen, in the drop-down list under your username. 

Get in touch! Click on the Get in touch button in the Atera Support dialog box to submit an issue and someone from our Support team will get back to you by email. Email support is offered 24/7.

Schedule a Webinar! Click on this icon to sign up for a Webinar given daily by the VP of MSP Customer Success. The webinars include tutorial videos introducing you to the system plus an open-ended Q&A session.

Notes:

• You can always contact us directly at support@atera.com
• You can also join our social media channels on Facebook and Reddit where you can get peer-to-peer support from other Aterans.