What kind of Support do you offer?

Here at Atera, we believe in focusing on our customers' needs and issues. Atera offers you a wide range of support options to help you resolve any issues that might come up.

Status page

If you are experiencing an issue, you can check if this is something we've already identified and are working on by accessing our Status Page. You can also subscribe to updates to get email notifications whenever Atera creates, updates, or resolves an incident.

You can access Atera's Status Page from within the app by navigating to the top-right of the screen and clicking Status Page from the dropdown list under your username. 

Get support in the User Interface

Access a variety of support options by clicking the question mark () on the bottom-right of any page on the platform. 

Start a live chat

Click the chat bubble ( ) to be connected to an Atera expert who can give you real-time live support on any issue!

Note: This service is offered 24/7 by the English support department. French and Geman live chat support is provided Monday to Friday from 9 AM to 6 PM CEST (UTC +2). 

Help Center

Click the Help Center icon () to enter a question or search term and receive articles and videos on the topic you're interested in. Atera has a comprehensive support portal with a wide range of articles, How-tos and FAQs to help you navigate the platform. You can also access Atera's support site by clicking Atera Support from the top-right of the screen in the dropdown list under your username. 

Note: You can also click the Get in touch button in the Help Center dialog box to submit an issue, and someone from our support team will respond via email. Email support is available 24/7.

Schedule a Webinar

Click the webinar icon () to sign up for a Webinar which includes tutorial videos introducing you to the system as well as an open-ended Q&A session.

Note:

• You can always contact us directly at support@atera.com
• You can also join our social media channels on Facebook and Reddit where you can get peer-to-peer support from other Atera users.