Understanding the Patch & Automation Feedback Report

The Patch & Automation Feedback Report might display errors and messages for certain Agents. In this article, we will review the 4 most common errors and messages, and explain why you are seeing them and how they can be resolved.

1. Unable to Fetch information from these agents

Why am I seeing this?

You may receive this error message if any one of the following conditions is true:

• The agent is offline. The agent must be online to install patches.
• Patch is in progress. It might be in the downloading phase due to wide networking bandwidth requirements, or in installation progress due to low CPU performance. In this case, please wait a while until installation is complete.
• No internet connection. Check your internet connection.
• Firewall is blocking the download. Check your Firewall Settings.
• Windows Update Service isn't running. Please check that the Windows Update Service is up and running.

2. The operation failed to complete

Why am I seeing this?

Every update has its own result code which defines the possible results of a download, install, uninstall or verification operation on an update.

These are the messages that can be displayed:

• 0 - The operation is not started.
• 1 - The operation is in progress.
• 4 - The operation failed to complete.
• 5 - The operation is canceled.

If the operation has more details, we attach it to the message.

For example, 'The operation failed to complete. The update handler did not install the update because it needs to be downloaded again.'

What can I do if there's not enough information?

You can check event logs to see if there's more information regarding the failure.

3. The operation did not complete because there is no logged-on interactive user

Why am I seeing this?

This error exists in the Windows Update error codes list as described in the following article:

Microsoft Windows Update Error Code List

0x80240020 WU_E_NO_INTERACTIVE_USER Operation did not complete because there is no logged-on interactive user.

What can I do?

Follow the instructions Microsoft suggests to solve it in the article above.

4. A fatal error occurred during installation (1603)

Why am I seeing this?

You may receive this error message if any one of the following conditions is true: 

• Windows Installer is attempting to install an app that is already installed on your PC.
• The folder that you are trying to install the Windows Installer package to is encrypted.
• The drive that contains the folder that you are trying to install the Windows Installer package to is accessed as a substitute drive.
• The SYSTEM account does not have Full Control permissions on the folder in that you are trying to install the Windows Installer package. You notice the error message because the Windows Installer service uses the SYSTEM account to install the software.

What can I do?

Follow the instructions Microsoft suggests in the following article: 

Fatal Error 1603 Occurred during Installation