In addition to enabling monitoring of your customers' computers and servers (via installed agents), Atera also enables monitoring of their printers, RAIDs, routers, and other SNMP devices. This article describes the process of adding your customers' SNMP devices to Atera. Once added these devices can be monitored in various ways.
Adding SNMP devices
You can add your customers' printers, RAIDs, routers, and other SNMP devices to Atera.
To add SNMP devices:
|1. Click the + sign on the top, right of the screen to open the dropdown menu.|
|2. Click New SNMP. The Add Device page appears.|
|3. Select the company you wish to assign the device to, by clicking the Assign to Customer drop down list.|
|4. Select the Folder you wish to add the device to, by clicking the Append To Folder drop down list.|
|5. Select the Monitoring Agent from the drop down list. This is the designated agent within the network that will monitor the SNMP device.|
|The Status of the monitoring agent will be populated.|
|6. Enter the name of the device in the Name text entry box.|
|7. Enter the Description of the device.|
|8. Enter the Hostname / IP Address of the device.|
|9. Enter the name of the community, in the Community text entry box.|
|10. Select the Type of the SNMP device from the drop down list.|
|11. Set the port number of the device in the Port field.|
|12. Select the Version number from the drop down list.|
|13. Click Save. You are automatically diverted to the new SNMP device screen.|
Note about printer monitoring: Atera automatically extracts alerts from the alerts table of the Printer MIB, and they are displayed alongside other alerts in Atera. Alert triggers include: paper jam, output selection failure, overheated marker fuser, failed marker fuser thermistor, empty toner cartridge, empty ink cartridge, empty print ribbon cartridge, empty printer developer, full waste toner box, full waste ink absorber, photo conductor (opc) end of life, missing toner cartridge. As on other alerts, tickets can easily be created or assigned to proactively handle issues.