Uncover insights generated from recurring trends, including suggested knowledge base articles to address common issues and scripts to automate future resolutions. Browse available insights, choose to review or postpone them, and implement what best fits your workflow. Actionable insights are organized into three tabs: Available, Postponed, and Implemented, making it easy to track and manage recommendations.
Navigate to Actionable insights
From the sidebar, go to AI Center > Actionable insights tab.
Note: Full admin permissions are needed to access AI Center.
Available insights
Available insights — based on recent account activity — include AI-generated scripts and knowledge base articles that you can use to enhance your team's and end users' efficiency.
- Scripts: Expand the insight and click Review script to review the suggested script. Then click Create to add it to your script library.
- Articles: Expand the insight and click Review article to review the suggested article. Then click Create to add it to your knowledge base.
Available insights can also be postponed or archived, by clicking For later or Hide, respectively.
Postponed insights
Postponed insights give you the flexibility to review at your convenience. You can choose to implement them later — by reviewing them — or hide them if they're not needed.
Implemented insights
Implemented insights are your go-to reference for AI suggestions that you put into action — a space to appreciate the valuable insights you've chosen to implement.
