You now have the ability to modify a ticket ID sequence. Using this option allows you to manually set a numeric ticket sequence ID that will commence when the next ticket is created in Atera.
To set a new ticket sequence ID follow the steps below.
|1. From the left hand panel click Admin|
|2. Then click Settings|
|The System Settings form displays|
|3. Click the Tickets tab|
|4. Click Set new sequence start|
|The Set new sequence start window displays.|
|5. Enter a new numeric sequence ID|
|6. Click Apply|
|The new ticket sequence ID is applied when the next ticket is created.|