If you have trouble logging in due to the error “An error has occurred. Failed to login. Please contact support@atera.com”, this is part of Atera’s enhanced security protection powered by Auth0 Risk Assessment.
Why this happens
Atera’s login system analyzes several factors, such as your IP address, location, and device, to protect your account.
If the login attempt looks suspicious or risky, it may be temporarily blocked.
This can happen when:
You’re signing in from a new or unrecognized device.
You’re logging in from a different location or IP.
The system detects unusual login behavior.
What you can do
Try the following steps:
Use a familiar device and network, one you’ve logged in from before.
Check your inbox, admins receive an email with the login details (IP, user, location).
Contact support if the issue continues: support@atera.com
Good to know
This block is temporary and automatic, your account isn’t locked.
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It’s part of the stricter login security policy rolled out with Auth0.
See Atera and Auth0 for full details on Risk Assessment, Bot Detection, and Brute-force Protection.
