Atera and Auth0 bring you a comprehensive security solution that prioritizes your online safety. Additionally, you can enjoy the convenience of hassle-free biometric scanning for a personalized and secure login experience.

If you encounter any difficulties logging into your account, please don't hesitate to contact our support team for assistance. You can reach us via chat or email, and we'll be happy to help resolve any issues you may be experiencing.

Auth0 features 

Auth0 enhances security with advanced protection features designed to detect threats, prevent unauthorized access, and keep your credentials safe. For more information, see Auth0's Attack Protection

Bot Detection 

Bot Detection acts as a security checkpoint for your Atera account, identifying and blocking suspicious login attempts from automated bots and scripts. In the event of a possible attack where an unusual login pattern suggests a bot might be trying to break in, you'll be prompted to complete a CAPTCHA — a quick test confirm you're a human. Enter the characters as displayed, and then continue to log in as usual.

Breached Password Detection

Breached password detection keeps your Atera account secure by monitoring major security breaches on third-party websites. If your login credentials are detected to be part of a breach, Auth0 will step in to protect you and it will:

• Block login attempts until you change your password. 
• Send you an email notifying you of the potential compromise.

Brute-force Protection

Brute-force protection shields your Atera account from malicious login attempts coming from a single IP address. If the same IP repeatedly tries and fails to log in to your account, it will:

• Send you an email notifying you of the potential compromise.
• Block the suspicious IP address from logging in.

Once the IP address is blocked, it will stay blocked until you click Unblock in the email you receive.

Note:

• If you have an email security bot mechanism in place that checks links before it gets to your inbox, then you won't receive the 'Unblock' notification. Rather, the mechanism will have already unblocked the account and you'll receive a message with a one-time-use link to log in to your account.
• We do not advise the use of NoScript browser extension when logging into Atera as it may cause unwanted behavior. 

Risk Assessment 

Risk Assessment strengthens your Atera account security by analyzing key login factors — such as IP address, location, and device details — to detect and prevent unauthorized access.

If a login is flagged as suspicious based on predefined conditions:

• The attempt is blocked. Risk assessment blocks the login attempt, not the user. If you encounter this message mistakenly, please return to the login page and try again, or contact your admin for assistance. 
• An error message is displayed.
• All account admins receive a suspicious login attempt email alert, containing the username, IP address, and location.

Enforced logout behavior

For security reasons, you’ll be automatically logged out after 24 hours of inactivity, and after 7 days regardless of activity. To prevent unexpected logout, you’ll receive notifications in app 4 hours before, 5 minutes before, and a final non-dismissible countdown 1 minute before the enforced logout.

Set up biometric login

Log in to Atera with biometric authentication, using Face ID or your fingerprint, for a faster and more secure experience. When logging in to Atera, you'll be prompted to set up Auth0's biometric login. We highly recommend setting it up for an easy and safe way to access your accounts.

Note: Biometric login is available on supported devices only and cannot be enabled on multiple devices of the same type for the same account (e.g., two Windows devices or two Mac devices).

To set up biometric login:

1. Log in with your email and password. 

2. Click Continue.

Note: If this is the first time logging in with Auth0, you will be asked to verify your identity with your 2FA code. Enter it and click Continue. 

3. Click Continue to use your device's fingerprint or facial recognition on subsequent logins.

4. Verify your identity via fingerprint or facial recognition. 

5. Name your device (this alias will help you identify this device from any others you may have).

That's it! The device has been added. From now on, you can verify your identity using fingerprint or facial recognition. 

Troubleshooting

Login or browser issues

Follow these steps to clear the local storage, session storage, and cookies:

1. Open DevTools (right-click anywhere on the Atera page and click Inspect).

2. In the top menu bar, navigate to Application (you may have to click the chevron icon to see it).

3. Navigate to Storage and double-click on Local Storage, Session Storage, and Cookies to open them.

4. Right-click any URL starting with "auth.atera" and click clear. 

No passkeys available

If you encounter issues accessing your account using biometric login and receive the error No passkey available, simply reset your 2FA

Frozen splash screen

If the mobile app opens to a frozen screen, with no options available, please locate the Atera app in your mobile device's storage and clear the storage and cache.