Keeper is a secure password management and digital vault solution integrated with Atera, designed for MSPs and IT professionals. It enables you to safely store, share, and manage credentials across teams and client environments, with zero-knowledge encryption, multi-factor authentication, and advanced security reporting. Keeper simplifies credential management while maintaining compliance and protecting sensitive data.
Overview
Q: What is Keeper?
A: Keeper is a secure password management and digital vault platform that enables companies and MSPs to safely store, share, and manage credentials, files, and secrets. It includes password generation, autofill, dark web monitoring (BreachWatch), and advanced reporting tools, designed for both technicians and managed clients.
Q: How does Keeper secure my data?
A: Keeper uses client-side encryption with unique AES 256-bit keys for each record. All encryption and decryption occur locally, ensuring Keeper has zero knowledge of your data.
Q: Where is Keeper data stored?
A: You can choose your data region (US, EU, Canada, Australia, Japan, etc.) during setup. Data is hosted in secure regional data centers that comply with global privacy standards.
Q: What compliance certifications does Keeper have?
A: Keeper meets major global standards, including SOC 2, ISO 27001, and other privacy and data protection certifications.
Q: Does Keeper support MFA (Multi-Factor Authentication)?
A: Yes. Keeper supports TOTP codes, YubiKeys, and biometric authentication. These can be configured from your Keeper security settings.
Activation and Setup
Q: How do I activate Keeper in Atera?
A: Go to the Atera App Center, select Keeper, click Get Started, and follow the activation steps. You’ll receive an activation email to complete setup. Admin rights are required for activation.
Q: How long is the Keeper trial period?
A: MSPs receive a 14-day free trial starting from the date the activation email is sent.
Q: What happens after my trial ends?
A: Once the trial expires, associated accounts are converted to paid status, and billing begins on the next cycle (10th of the month). Your data is preserved if you subscribe.
Q: What if I activate Keeper after the trial email expires?
A: Activation links expire after 14 days. If activated late, your trial is skipped and billing starts immediately from first login.
Q: What happens if I already have a Keeper account?
A: Existing Keeper accounts can be migrated to the Atera-managed MSP version after the trial period ends. Contact Atera or Keeper Support to ensure no data loss.
Q: Does Keeper work for both MSPs and managed clients?
A: Yes. Keeper is built for MSP environments, allowing you to manage licenses, vaults, and security policies across multiple customer companies.
Q: Is there a minimum number of Keeper licenses required?
A: No. Keeper uses per-user, consumption-based pricing—you only pay for active users.
Billing and Licensing
Q: How is Keeper billed through Atera?
A: Atera handles all Keeper billing. Charges are applied monthly on the 10th, based on active users.
Q: Is annual billing available?
A: Yes. Annual billing can be arranged through Atera’s Sales team and may include discounted pricing.
Q: What happens if a payment fails?
A: A 7-day failed transaction triggers a 21-day grace period. If payment is still unresolved, the account is suspended and later deleted 28 days after the initial failure.
Q: Can I reactivate a suspended Keeper account?
A: Yes. Reactivate via the Atera App Center or contact Atera Support for backend restoration within one year of suspension.
Q: How do I delete my Keeper account?
A: Accounts are suspended before permanent deletion. Data can be restored within one year. For GDPR deletion requests, contact Keeper Support directly.
Q: How do I handle VAT/tax for Keeper invoices?
A: VAT or tax may apply depending on your region. Contact Atera Billing to submit exemption documentation if applicable.
Features and Functionality
Q: What are Keeper’s main features?
A:
Secure password storage and sharing
Autofill and password generator
BreachWatch dark web monitoring
Advanced Reporting & Alerts (ARAM)
Secrets Manager for credentials and API keys
Connection Manager for remote access
Keeper Chat for secure communication
Role-based access controls and policy enforcement
Keeper MSP: essential base license for MSPs and IT Departments
Q: Can I manage passwords directly in Atera?
A: No. Password management occurs within Keeper’s console. Atera provides license and access management, not vault-level control.
Q: Can I import passwords from other password managers?
A: Yes. Keeper supports importing from LastPass, 1Password, and others via CSV or direct import using the Keeper Desktop app.
Q: Can I back up Keeper vaults?
A: You can export to CSV for backup, but exported files are unencrypted and should be handled securely.
Q: Can Keeper auto-generate passwords?
A: Yes. The Keeper browser extension and app include a password generator that creates complex, unique credentials automatically.
Q: Does Keeper allow both personal and business vaults?
A: Yes. Enterprise users receive a free personal/family vault separate from their business vault for personal use.
Admin and Policy Management
Q: How do I add new client companies or users?
A: After activation, add managed companies and provision licenses through Atera’s Admin Dashboard. Invitations are sent via email.
Q: Can I customize roles and permissions?
A: Yes. Role-based access control allows you to define policies, MFA enforcement, and user permissions per managed company.
Q: Does Keeper support alerts for policy or security breaches?
A: Yes. Admins can set up email, SMS, or webhook notifications for risky actions (e.g., MFA disabled, password changes).
Q: What is the Transfer Account feature?
A: Transfer Account allows admins to transfer vaults and passwords from users who leave the company to another authorized account.
Q: Can different managed companies have unique MFA policies?
A: Yes. Admins can configure custom MFA rules and security policies for each managed client or department.
Q: How do I enforce compliance or access policies?
A: Use Keeper’s Admin Console to apply IP whitelisting, enforce password strength, and monitor compliance with audit logs and alerts.
Integrations
Q: Does Keeper integrate with SSO providers?
A: Yes. Keeper SSO Connect supports Azure AD, Okta, Ping Identity, and others for single sign-on authentication.
Q: Does Keeper have public APIs?
A: Yes. Keeper provides API access for integration with ticketing systems, IAM tools, and automation workflows.
Q: Does Keeper integrate with Helpdesk platforms like Atera?
A: Yes. The Atera integration manages license provisioning, billing, and user access, while Keeper handles vault operations.
Q: Can client synchronization occur between Keeper and Atera?
A: No. Due to security architecture, client data and passwords are not synced between Atera and Keeper—only license management is integrated.
Reporting and Auditing
Q: What reporting tools does Keeper offer?
A: Keeper provides activity logs, password strength analysis, breach reports, and compliance summaries. Reports can be exported for audits or reviews.
Q: Can I run a security audit in Keeper?
A: Yes. Use the Admin Reporting Console to check for weak, reused, or compromised passwords and monitor compliance.
Q: Can Keeper send real-time compliance alerts?
A: Yes. You can configure real-time alerts via email, webhook, or SMS for specified admin-defined events.
Account and Data Management
Q: What happens if my Keeper trial or subscription expires?
A: Your account becomes suspended, but data remains accessible for up to one year. Reactivation restores access immediately.
Q: Can I restore data after account suspension?
A: Yes. Contact Atera Support for reactivation within one year. After that, data is permanently deleted.
Q: Can I export Keeper data before deletion or migration?
A: Yes. Export to CSV before deleting or moving to another region—but note that exports are unencrypted.
Q: Can I change my Keeper data center region later?
A: No. Region selection is permanent.
Q: Can I consolidate multiple Keeper accounts under one MSP license?
A: Yes, with Atera and Keeper Support coordination, multiple customer accounts can be consolidated into one MSP structure.
Support and Training
Q: Who provides support for Keeper?
A:
Atera Support: Activation, billing, and migration assistance.
Keeper Support: Product usage, installation, and technical troubleshooting.
- Contact Atera Support
- Contact Keeper support
Q: Can I request a demo or training session?
A: Yes. Visit Atera’s Webinars page or contact Atera Sales to schedule a personalized Keeper demo.
