Domotz is a powerful network monitoring and management platform integrated with Atera, designed for MSPs and IT professionals who need complete visibility across all connected devices. It automatically discovers assets, maps network topology, and provides real-time performance insights, remote access, configuration backups, and advanced alerting.
Activation & Trial
Q: How do I activate Domotz via Atera?
A: In the Atera App Center, select Domotz, click Get started, create your account, and a 14-day full-feature trial starts automatically.
Q: Is the trial limited?
A: No. The 14-day trial includes all features without limitations.
Q: Can I convert to a paid subscription before the trial ends?
A: Conversion is automatic—if you don’t cancel before day 14, billing begins on the next cycle.
Q: How do I cancel after trial or during paid use?
A: Open a ticket with Domotz to process account deletion. Uninstall the agent(s) from devices as part of the process.
Q: Can I migrate an existing Domotz account into Atera?
A: Yes, just follow the steps presented below:
Billing & Usage
Q: Is Domotz billing managed by Atera?
A: Yes—if activated through Atera, all billing is handled in your Atera subscription dashboard.
Q: How is Domotz priced?
A: Pricing (agent and add-ons like Booster Pack) is shown in the Atera App Center. Annual billing may be available via Atera Sales.
Q: How is over-usage billed?
A: Billing is based on the highest usage within the previous 30 days.
Q: Where can I see plan/usage/costs and reports?
A: In Atera > Admin > Subscription, you’ll see a usage tab for Domotz.
Deployment & Agents
Q: What platforms support the Domotz agent?
A: Windows, Debian/Ubuntu, Docker, AWS, QNAP, Raspberry Pi, Hyper-V, VMware, and VirtualBox.
Q: How do I install the agent?
A: Manually from the Domotz console/downloads (Atera doesn’t push the installer).
Q: How many agents do I need?
A: Typically, one agent per physical network or per isolated VLAN.
Q: Can Domotz handle VLAN-separated networks?
A: Yes—deploy one agent per isolated VLAN for full visibility.
Q: What if an agent goes offline?
A: Many cases relate to npcap/firewall issues. Use Domotz troubleshooting guides and verify outbound allowlisting.
Q: How do I migrate an agent to new hardware?
A: Follow Domotz’s agent migration guide and update outbound firewall rules on the new host.
Q: What firewall rules are required?
A: Allowlist Domotz outbound ports per the official networking guide to ensure discovery and cloud communication.
Discovery, Monitoring & Remote Access
Q: How does Domotz discover devices?
A: The agent scans subnets/VLANs to enumerate assets and classify device types.
Q: Can I limit scanning?
A: You can restrict by subnet(s) (not by individual IP addresses).
Q: Does Domotz support SNMP and custom MIBs/OIDs?
A: Yes—upload custom MIBs, set OIDs, and monitor SNMP devices.
Q: Does Domotz process SNMP traps?
A: Yes—Domotz can receive and parse SNMP traps.
Q: Does Domotz allow remote access to assets?
A: Yes—remote access is supported for compatible devices with proper configuration.
Q: Can Domotz monitor IoT and unmanaged assets?
A: Yes—any reachable IP device can be inventoried and monitored.
Q: How do I view device status and topology?
A: Use live topology maps and real-time status dashboards in Domotz.
Configuration Management
Q: Is a dedicated appliance required for config backup?
A: Yes—use an on-prem probe (hardware or virtual) for network configuration backup features.
Q: How do I back up network device configurations?
A: Enable Configuration Management in Domotz for supported devices; changes are tracked and versioned.
Add-ons & Advanced Features
Q: What does the Booster Pack enable?
A: Advanced monitoring, richer analytics, and enhanced alerting/integrations. It can be toggled per device in the Domotz console.
Q: Can Domotz scan for vulnerabilities?
A: Yes—Domotz reports open ports and correlates with CVE exposure to surface security insights.
Q: Can Domotz automate alerts/actions?
A: Yes—configure custom alerting per asset and integrate with ticketing/notification tools; some remote actions (e.g., soft reboot/PoE cycle) are supported on compatible hardware.
Integrations & Data Flow
Q: Are Atera assets kept in sync with Domotz discoveries?
A: No. Direct asset import/export with Atera isn’t currently supported. Manage discovered assets in the Domotz dashboard.
Q: Is there a public API?
A: Yes—Domotz offers APIs for automation and workflow integrations (PSA/RMM/hardware APIs).
Support & Account Management
Q: Who supports what?
A: Atera handles activation, billing, and integration. Domotz handles technical support, installation, and advanced product issues.
Q: How do I get technical help?
A: Contact support@domotz.com. For activation/billing issues, contact Atera Support.
Q: How do I remove/uninstall Domotz after account deletion?
A: Manually uninstall the agent from each device, then confirm deletion via the Domotz ticket process.
