Robin is the new name for IT Autopilot, Atera's AI assistant for end users. The name changed on June 30, 2026. Robin works the same way IT Autopilot did: same capabilities, same workflows, and the same place in your support flow.
What changed
- Just the name: Robin has the same capabilities, workflows, and outcomes as IT Autopilot. Only the displayed name changed.
- No added cost: If you subscribed to IT Autopilot, you already have Robin. There's no upgrade, add-on, or extra charge.
- No custom names: The assistant can no longer be renamed. Any custom name you set before was replaced with Robin.
Where you'll see Robin
- End users: in the Customer Portal, the Robin web widget, emails, and Slack.
- End users: in the Service Portal, the Robin web widget, emails, and Slack.
- Technicians: across the Atera platform, including the AI Center and tickets.
FAQ
Is Robin a new product?
No. Robin is the new name for IT Autopilot, with the same capabilities and experience.
Does Robin cost extra?
No. If you subscribed to IT Autopilot, Robin is included at no extra charge.
Did the rename change what Robin does or how it works?
No. This was a naming update only. Robin's capabilities, behavior, and support flow are the same as IT Autopilot's.
We renamed the AI assistant to a custom name. What happened to it?
Your custom name was replaced with Robin across your communication channels, including the Service Portal and email. The assistant can no longer be renamed.
Your custom name was replaced with Robin across your communication channels, including the Customer Portal and email. The assistant can no longer be renamed.
Can I still rename Robin?
No. The option to customize the assistant's name was removed, and Robin is the name for all accounts.
Do I need to do anything to get Robin?
No. If you had IT Autopilot, Robin was applied automatically. If you don't have Robin yet, contact our sales team to request a demo.
Did the rename affect historical conversations or tickets?
No. Your existing records are intact. Only the displayed assistant name changed.
