With Axcient’s x360Recover Direct-to-Cloud, you get the most advanced chain-free backup, Autoverify, Virtual Office, Local Cache, and AirGap technology to protect against accidental or malicious backup deletion. So, whether you need a simple file-level backup (and don’t want to invest in expensive storage appliances) or you’re willing to invest whatever it takes for a turn-key BCDR appliance, Axcient gives you one platform for all your customers’ business backup and recovery needs!
Note:
- A free, 30-day trial is available.
- Direct-to-Cloud for Microsoft Azure is not yet available to Atera subscribers.
For billing information, see Atera Subscription Information
Axcient Products
x360Recover Direct-to-Cloud (D2C)
Back up your server and/or workstation data directly to Axcient's secure cloud servers (no on-site appliance needed).
Note: Includes 30 days of Virtual Office per user per year. Learn more
x360Cloud
Cloud-to-cloud backup and disaster recovery solution designed to protect your cloud-based data and applications. With comprehensive backup and restore capabilities for Microsoft 365 and Google Workspace, including Exchange Online, OneDrive, SharePoint, Teams, Gmail, and Drive, x360Cloud ensures you can recover from any data loss or system failure.
Note: Includes 30 days of Virtual Office per user per year. Learn more
x360Recover
Back up your server and/or workstation data directly to Axcient's secure cloud servers or on-site appliance.
Note: Includes 30 days of Virtual Office per user per year. Learn more
x360Recover Private Cloud
Back up your server and/or workstation data to local, private, or 3rd party cloud integrations (excluding Axcient).
Direct-to-Cloud (D2C) Private Cloud
Direct-to-cloud backup for self-hosted private clouds (no on-site appliance needed)
Back up your server and/or workstation data to self-hosted private clouds (no on-site appliance needed).
x360Recover Cloud Only
Need help here...
If someone pauses their backup, they charge a set fee for whatever they started (1/2 the cost of a full license). Not sold upfront like an overage.
x360Recover Virtual Office
Cloud failover activates virtual machines for immediate device recovery in the Axcient data center, providing reliable, standalone recovery in the event of any disaster, ensuring your business keeps running smoothly.
x360Recover Replibit (legacy storage)
Cloud retention that's ideal for environments with numerous VMs and minimal backup needs.
Note: Includes a 3-year cloud retention and requires a 500 GB minimum.
Activate Axcient
Note:
- Full admin access is required to activate Axcient.
- After the trial period ends, your subscription automatically begins.
- Please allow up to two business days to be granted access to your x360Recover vault (to host off-site replication).
To activate Axcient:
1. From App Center (on the sidebar), select Axcient. The Axcient page appears.
2. Click Get started. The Activate Axcient window appears.
3. Select the Axcient products and enter your email. Then click Activate.
4. Click Manage account.
You are redirected to the Axcient Portal.
5. Click Forgot password to create your account password.
Note: Please allow up to 5min to receive your 'Join the Axcient x360Portal!' (you may have to check your junk/spam folder).
6. Open the email. Then click Register. You are redirected to the Axcient 360Portal.
7. Create a password and confirm it. Then click Submit.
8. Enter your email and newly created password. Then click Submit.
9. Click Start Setup to configure your multi-factor authentication settings.
10. Choose your authentication method (via App or SMS) and follow the instructions.
11. Agree to the Axcient x360 Terms of Service. Then click Continue.
You are redirected to the Axcient x360 portal.
Note: Please allow up to two business days to gain access to your x360Recover vault.
For more information, see Axcient Direct-to-Cloud (D2C)
Activate Axcient products
Full admin access is required to activate Axcient products. After the trial period ends, your subscription automatically begins.
To activate additional Axcient products:
1. From App Center (on the sidebar), select Axcient. The Axcient page appears.
2. Click Add products.
3. Select the product from the dropdown list. Then click Activate.
You can access your newly added product in the Axcient x360 Portal.
Axcient billing information
Atera offers two subscription models, unified and non-unified. With a unified subscription, you can view a single invoice that includes any apps purchased through Atera. With a non-unified subscription, you'll see individual invoices for each app. In both models, you can download a CSV file with a breakdown of Axcient usage per customer, directly from the invoice page in Atera.
For App Center billing information, see Atera subscription information
Note:
- The unified subscription model is currently available for credit-card-paying customers who purchased Atera after July 12
- Atera is gradually moving existing accounts to a new billing structure during October and November 2026. Once your account moves, App Center apps are billed per marketplace vendor: one invoice per vendor, covering all the products you use from that vendor. Your total charge is not affected, only how the integrations are grouped and displayed on your invoices."
Unified subscription
To view your Axceint usage per customer:
1. Go to Admin > My account > Subscription.
The Subscription page appears.
2. From the Invoices tab, click Invoice breakdown to view the App Center invoice.
The Invoice breakdown slide-out appears.
3. Click Download CSV.
The invoice breakdown will download as a CSV file. The first tab shows the total usage for each app. Each additional tab is organized by app, showing the usage per site.
The invoice breakdown will download as a CSV file. The first tab shows the total usage for each app. Each additional tab is organized by app, showing the usage per customer.
Non-unified subscription
To view your Axcient usage per customer:
1. Go to Admin > My account > Subscription.
The Subscription invoices page appears.
2. From the Invoices tab, click the download icon () next to the Axcient invoice you'd like to download.
The invoice breakdown will download as a CSV file, displaying a breakdown of Axcient usage by customer.
