Help CenterWe've released the following new features and improvements:
Network Discovery: Now you can discover your customer networks even faster! We've reduced scanning times by 80%. Learn more about Network Discovery
Windows Update (Beta*): Now you can take full control over patch management! Our latest addition lets you disable the automatic Windows Update feature, right from Atera's IT automation profiles, to prevent Windows from installing automatic, local updates. Learn more
* Features in beta testing are only available to Atera's beta testers. But rest assured that we'll be releasing this awesome and peer-tested feature for you really soon!
Acronis Subscribers: Now you can see the breakdown of all your Acronis services on the Subscription page. Learn more about Acronis Cyber Backup
Patch & Automation Feedback Report: We’ve made UX and copy changes throughout the report for improved reporting accuracy and clarity. Learn more about patch reporting
We've fixed the following bugs:
(30570) Fixed a patch management bug preventing MacOS Big Sur 11.4 from installing.
(31134) Fixed a bug affecting mailing of scheduled Customer Periodic reports.
(32700) NewUI: Fixed a bug reverting the Billable Time Entry checkbox once enabled as well as preventing modified Time Entries from being saved.
(33397) Fixed a bug affecting the pasting of images within tickets (images incorrectly attached to bottom of ticket).
(34178) Fixed a bug where the AgentAppPackageMonitor had a high CPU usage.
(34179) Fixed a bug affecting consistency between a device's Metrics graph and its 'Device down' alerts.
(34192) Fixed a bug displaying additional Antiviruses on the Device page.
(34369) Fixed a bug displaying incorrect rates within the Time Entries window on tickets.
(34784) Fixed a bug affecting loading times of the Customers page.
(34836) Fixed a bug displaying tickets for technicians with restricted roles and permissions.
(34842) Fixed a bug displaying the incorrect Product Key for Office 2019.
(34881) Fixed a bug changing apostrophes to quotation marks in exported Timesheet reports.
(34891) Fixed a translation bug within tickets (for both French and German).
(34892) Fixed a bug preventing file transfers when the filename contained special characters.
(34893) Fixed a bug preventing display of certain Antiviruses in the Auditor report.
(34894) Fixed a bug preventing the Atera agent from starting due to the Windows Service Control Manager (SCM).
(34896) Fixed a bug preventing the display of Acronis Antivirus in the Device page.
(34898) Fixed a bug affecting initiation of live chat with Atera technicians.
(35060) Fixed a bug displaying incorrect Windows OS version in the Device page.
(35061) Fixed a bug affecting exports of invoices to QuickBooks Online.
(25062) Fixed a bug causing manual ticket time entries to stop without prompt.
(35063) Fixed a bug affecting file transfers.
(35066) Fixed a bug preventing display of Mac OS version in the Device page.
(35179) Fixed a bug preventing addition of support email addresses when used in a prior trial.
(35357) Fixed a bug displaying incorrect rates in the Time Entries window.
(35528) Fixed a bug displaying incorrect information within the User Activity window.
(35539) Fixed a bug preventing modification of ticket time entries.
(35609) Fixed a bug affecting Azure AD imports (phone and address not imported).
(35619) Fixed a bug affecting Calendar Integration connection.
(35620) Fixed a bug displaying incorrect information in the Activity Log.
(35622) Fixed a bug preventing agent console display on the Device page.
(35696) Fixed a bug preventing software installation via the Devices tab on the Customer page.
(35697) Fixed a bug preventing automatic AnyDesk installation when set as default.
(35698) Fixed a bug preventing associated agents from being uninstalled after deleting a customer.
(35699) Fixed a bug preventing download of the Mac agent installer package when customer is "Unassigned".
(35700) Fixed a bug preventing sync of Azure AD contacts.
(35798) Fixed a bug displaying unassociated Folders for Customers when filtering on the Devices page.
(35876) & (35877) Fixed a bug preventing ticket and contact creation after enabling the "Auto-create new contact on incoming email" setting (in email settings).
(35878) Fixed a bug displaying an incorrect text format for scheduled tickets within the Activity Log.
(36005) Fixed a bug affecting contract dates.
(36007) Fixed a bug displaying inaccurate time periods when generating Timesheet reports by "Last Month".
(36098) Fixed a bug affecting rates on tickets after syncing with QuickBooks Online.
(36162) Fixed a bug affecting alphabetical order of the Values dropdown list when creating Custom Fields for tickets.
Ilana Wolf