You've got brand new automation rules, more control over your ticketing experience, and unshackled scripts!
App Center: We've moved all your favorite add-ons to our new App Center page. From the O.G classics to our latest integrations, connect Atera with the tools you know and love!
New automation rules: You've got the power! Remember the days when comments on resolved tickets would automatically reopen them? Pepperidge Farm remembers...
You can now control this behavior with a new automation rule we've added! In fact, disabling this rule will ensure resolved tickets aren't reopened when an end user responds! Learn more
On top of that, you can also create automation rules based on specific words in your end user's last comment on a ticket. Learn more
Big ups to Ryan Hilton for the suggestion!
Default time entries: Set the default length of manual time entries for a more seamless ticketing experience! Learn more
Special thanks to Sandeep Hirani for the suggestion!
Shared Script Library: COP27 didn't save the world and neither did banning plastic straws... But recycling scripts might! Do your part by sharing scripts WITH VARIABLES to the Shared Script Library and make everyone's day-to-day work life just a little easier... Learn more
Give hugs, not bugs:
52687: Fixed an issue preventing the export of Patch & Automation Feedback reports to Excel.
52978: Fixed an isolated server-related issue preventing agent deletion.
53819: Fixed an issue causing the 'display 1000 records' selection in the Event Viewer log to fail when accessed from Agent Console > Manage.
54767: Fixed an issue preventing contract display under the ‘Select Contract’ on the Ticket page.
Note: The time zone hadn't been set in Admin > Settings.
55345: Fixed an issue preventing the display of 'macOS Ventura' under Software OS Edition in the Agent Console.
50917: Fixed an issue occasionally preventing invoice deletion.
53708: Fixed an issue causing the Ticket page to load slowly.
54457: Fixed a rare issue causing ticket replies to come from "firstname.lastname@example.org" instead of the custom SMTP server.
54541: Fixed an issue where re-exporting an invoice updated the original invoice date.
54784: Fixed a rare issue causing a discrepancy between the number of 'Open' and 'Pending' tickets displayed on the Dashboard and Tickets pages.
54770: Fixed an issue preventing the addition of ticket time entries.
55039: Fixed an issue affecting the chronological order of the Unassigned Agents/Alerts dropdown list.