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    Atera and ESET

    ESET PROTECT combines the latest in machine learning, state-of-the-art technologies, and human expertise to protect your environments against emerging threats and zero-day attacks. Flexible seat adjustment options mean you can add and remove seats as you go — for ultimate flexibility!
    Note:

    • ESET is currently available for US-based customers only.
    • A free, 30-day trial is available for each license activated (per company).
    • ESET is available for Windows devices only.

    For billing information, see Atera Subscription Information

    To sync your Atera customers to ESET, see Atera's App Center

    To deploy ESET to your end-user devices, see Install ESET via Atera

    This article describes:

     

    ESET products

    Select products whenever you're creating a license for a company. You can select multiple products per company added (e.g., one for workstations and another for servers). For more information, check out the following ESET products, which can be activated within the ESET Administrator console:

     

    Entry

    The following components and solutions are included in ESET PROTECT Entry:

    • Endpoint Protection (includes ESET Endpoint Security)
    • File Server Security (includes ESET Server Security)

    For more information, see ESET PROTECT Entry

     

    Advanced

    The following components and solutions are included in ESET PROTECT Advanced:

    • Endpoint protection (includes ESET Endpoint Security)
    • File server security (includes ESET Server Security)
    • Full disk encryption (includes ESET Full Disk Encryption)
    • Cloud sandbox (includes ESET LiveGuard Advanced)

    For more information, see ESET PROTECT Advanced

     

    Complete

    The following components and solutions are included in ESET PROTECT Complete:

    • Endpoint protection (includes ESET Endpoint Security)
    • File server security (includes ESET Server Security)
    • Full disk encryption (includes ESET Full Disk Encryption)
    • Cloud sandbox (includes ESET LiveGuard Advanced)
    • Mali security (includes ESET Mail Security)
    • Cloud app protection (includes ESET Cloud Office Security)

    For more information, see ESET PROTECT Complete

     

    Enterprise

    The following components and solutions are included in ESET PROTECT Enterprise:

    • Endpoint protection (includes ESET Endpoint Security)
    • File server security (includes ESET Server Security)
    • Full disk encryption (includes ESET Full Disk Encryption)
    • Cloud sandbox including (includes ESET LiveGuard Advanced)
    • Extended detection and response (XDR) (includes ESET Inspect)

    For more information, see ESET PROTECT Enterprise

     

    Activate ESET

    After activating ESET PROTECT, you can immediately sync your Atera customers to it.

    Note:

    • Only admin users can activate ESET.
    • In order to deploy the ESET agent to your end-user devices, you'll need to log into your ESET account, copy the 'ESET installer URL', and paste it into the associated field.

    To activate ESET:

    1. From App Center (on the sidebar), select ESET.

    App_Center___ESET_-_EN_-_MSP.jpg

    The ESET page appears. 

    Click_Get_started_-_EN_-_MSP.jpg

    2. Click Get started. The Activate ESET window appears.

    Activate_ESET_window_-_EN.jpg

    3. Enter your email. Then click Activate. 

    4. Open your email.
    Note:

    • You may need to check your spam folder.
    • The activation link will expire after 48 hours.

    ESET_activation_email_1.jpg

    5. Click Activate your account.

    You are redirected to the ESET MSP Administrator screen. 

    Review_profile_info_-_EN.jpg

    6. Enter the profile information for the ESET MSP Administrator account and agree to the ESET terms of use.
    Note: The email address auto-populates with the email used to activate ESET within Atera. It cannot be edited.

    7. Click CONTINUE. 

    Account activated! Click CLICK HERE TO SIGN IN.

    8. Enter your email and password. Then click LOG IN.

    The ESET MSP Administrator console appears.

    ESET_dashboard_-_empty_-_EN.jpg

    The MSP Administrator console is where you'll add your companies and technicians. Once this is done, you'll be able to activate ESET PROTECT Cloud

     

    MSP ADMINISTRATOR console

    The ESET MSP ADMINISTRATOR console is where you'll add and manage your companies (sites/customers). 

    To add a company:

    1. Log in to your ESET MSP ADMINISTRATOR account

    2. From COMPANIES (on the sidebar), click + NEW CUSTOMER.

    COMPANIES_pg__click_%2BNEWCUSTOMER.jpg

    The New MSP customer wizard appears.

    Fill_in_company_details.jpg

    3. Enter the company details. Then click NEXT.

    4. Select products to protect your company and enter the quantity (the number of seats). Then click NEXT.
    Note:

    • Select the quantity (number of seats) equal to the number of agent-installed devices you want to protect. You can always adjust the quantity at a later date if you need to protect more (or fewer) devices.
    • Check TRIAL to activate a free, 30-day trial for the selected products.
    • Once your trial period is complete, you will be billed based on the quantity (number of seats) activated. For more information, see Atera Subscription Information

    Select_the_products_-_EN.jpg

    5. Select technicians to view and manage the company. Then click NEXT.
    Note:

    • If you haven't yet added a technician, click CREATE USER. Learn more
    • Technicians will receive an activation email to access the ESET MSP ADMINISTRATOR account.

    Select_users.jpg

    6. Review your actions. Then click FINISH.

    Summary.jpg

    You are redirected to the COMPANIES page. You'll receive an in-app notification within ESET informing you that the protection plan license was ordered successfully. You can find all applied licenses in the Licenses tab.

    Note: ESET LiveGuard Advanced results are shared with all computers within a customer. Please review and agree to the Terms of Use to continue.

     

    Activate ESET PROTECT Cloud and ESET Inspect Cloud

    Once you've created a company, you can activate ESET PROTECT Cloud and ESET Inspect Cloud. With ESET PROTECT Cloud, you can effectively manage and secure your networks. Additionally, ESET Inspect Cloud adds sophisticated detection and response capabilities, providing you with live insights into any suspicious activity happening across your devices.

    To activate ESET PROTECT Cloud and ESET Inspect Cloud:

    1. Enter the ESET MSP ADMINISTRATOR Dashboard.

    Activate_ESET_PROTECT_Cloud.jpg

    2. Click ACTIVATE. The ESET PROTECT Cloud & ESET Inspect Cloud window appears.

    ESET_PROTECT_Cloud___ESET_Inspect_Cloud_window.jpg

    3. Select the data center location.
    Note: The data center location cannot be changed once ESET PROTECT Cloud & ESET Inspect Cloud have been activated.

    4. Check the ESET agreement checkbox. Then click ACTIVATE.

    It may take a few minutes to activate ESET PROTECT Cloud and ESET INSPECT Cloud.

     

    Get the ESET installer URL

    The ESET PROTECT CLOUD console is where you'll get your installer links. Enter this URL in the 'ESET installer URL field' to install ESET via Atera.
    Note: ESET PROTECT Cloud's policies block Remote Desktop Protocol (RDP) connections by default. You can configure the agent installer to allow for RDP connections — check out our video tutorial!

    To get and configure the ESET installer URL:

    1. Log in to the ESET PROTECT CLOUD console

    CREATE_INSTALLER.jpg

    2. From Installers (on the sidebar), click CREATE INSTALLER.

    Click_Customize_installer_-_EN.jpg

    3. Click Customize installer. The Create Installer wizard appears.

    Click_continue_on_installer.jpg

    4. Enter the basic details:

    • Ensure Security Product is enabled.
    • Click Select (under Parent group) to apply the installer to a specific group.
      • Select the group. Then click OK.
    • Click CONTINUE.

    Create_installer___Product_setup.jpg

    5. Enter the product setup details:

    • Select the product (under Security product).
    • Accept the End User License Agreement
    • Click Customize more settings to expand the settings.
      Note: If you don't want to enable RDP, click Finish and go to step 13.
    • Click Create (under Configuration).

    The New Policy wizard appears.

    New_policy_wizard.jpg

    6. Enter the policy name (e.g., "Allow for RDP"). Then click CONTINUE.

    New_policy_wizard___Settings.jpg

    7. Configure the policy settings:

    • Ensure the correct product is selected.
    • Go to NETWORK PROTECTION > Firewall > ADVANCED > Rules > Edit.
      The Firewall rules window appears.
    • Click Add. The Add rule window appears.

    Add_rule_window_-_ESET.jpg

    8. Fill out fields in the General tab:

    • Name: Enter the rule name (e.g., "Atera - RDP").
    • Direction: Select In.
    • Action: Select Allow.
    • Protocol: Select TCP.

    9. Fill out fields in the Local tab:

    • Port: Enter the following port number: "3389". Then click OK.

    The rule appears in the Firewall rules window.

    Rule_appears_in_Firewall_rules_window_-_ESET.jpg

    10. Click OK.

    The New Policy wizard appears.

    New_Policy_page__containing_Atera_-_RDP_-_ESET.jpg

    11. Click FINISH.

    The Create installer wizard appears.

    Review_product_set_up_-_ESET.jpg

    12. Review the product setup. Then click FINISH.

    The Distribution tab appears.

    Copy_installer_link.jpg

    13. Copy the installer link. This is the link you need to paste into the 'ESET installer URL' field in Atera

    14. Click FINISH.

    The installer appears on the Installers page.

    Installer_appears_on_Installers_page_-_ESET.jpgFor more information, see Install ESET via Atera

     

    Troubleshoot

    Why can't I remotely connect to my end-user devices?

    ESET PROTECT Cloud's policies block Remote Desktop Protocol (RDP) connections by default. You can customize the installer configuration to allow for RDP connections. For more information, see this ESET article

     

     

     

    Still have a question? Contact us
    Julian Kudo

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