Help CenterIn addition to Atera's general subscription, you'll find a diverse collection of carefully chosen apps to assist you in expanding your services. Discover new tools that meet your business needs, save time, and boost productivity — or learn to use apps you already know and love from within the Atera platform!
App Center page
Discover the power of each app by clicking its tile to learn more about its capabilities and benefits.
From cybersecurity, to backup and recovery, network monitoring, email security, and more, you've got a wide range of awesome apps to help streamline your day-to-day operations.
Activate your favorite app
Head on over to the App Center and select an app to see further details and pricing. Once you've activated your app, you can sync your Atera customers and enable alerts from the App Settings page.
Note: The activation process for Acronis and Malwarebytes includes syncing your customers.
For app-specific instructions on getting started, see:
- Acronis
- Axcient
- Bitdefender
- Domotz
- Emsisoft
- ESET
- Ironscales
- Malwarebytes
- Network Discovery
- Webroot
- Work From Home
- Zomentum
App Settings page
The App Settings page displays a list of all the apps you've activated, along with their activation status (Activated, Pending, Trial) and available actions (e.g., Delete Account). Gain greater control over your App Center experience by setting up and customizing the behavior of your apps to meet your needs. Click on any of your apps to configure their settings:
- Synced customers: This is where you'll sync your customers to the chosen app.
- Alerts: This is where you'll enable 'Critical' app-related alerts.
Sync your customers
Once you've activated your account, you'll be able to immediately sync your customers in Atera to it. Following this sync, you will see the automatic identification between your Atera customers and the synced customers when you attempt to perform an action relating to the app on associated devices.
You can sync your Atera customers to:
- Acronis
- Include the billing mode for each new customer tenant created. For more information on per-workload and per-gigabyte billing models, see Acronis pricing plans.
- Include the protection plan. You can create a protection plan within the Acronis console.
- Bitdefender
- ESET
- Select the product (Entry, Advanced, Complete, Enterprise) and enter the number of required seats (technicians).
- Malwarebytes
- Select the available product from the Product dropdown list. If the product doesn't appear on the list (such as Incident Response), please add it via the Malwarebytes OneView Console
To sync your customers:
1. From Admin (on the sidebar), click App Settings.
The App Settings page appears.
2. Select the app.
3. In the Synced customers tab, click Sync customers.
4. Select the associated customer from the dropdown menu to sync your Atera customers. If you haven't yet created the customer within the app console, check the Create new checkbox. Then click Next.
5. Select the customer's contact email for each customer you're syncing. Then click Next.
Note: The customer's main contact's email will auto-populate. If the customer doesn't have a main contact, the admin's email will auto-populate.
6. Review your actions. Then click Done.
Customers synced!
To unsync your customers:
1. From Admin (on the sidebar), click App Settings.
The App Settings page appears.
2. Select the app.
3. In the Synced customers tab, click Unsync on the customer row.
A confirmation window appears.
Enable app alerts
Enable app alerts to receive all app-related, 'Critical' alerts within Atera.
Note:
- Enabling app-related alerts is available for Acronis only. We'll be updating this feature for more of your favorite apps, so check back soon!
- There are a limited number of alerts that can be set for Bitdefender using Threshold profiles.
- To set alert severity within Acronis, see Configuring the severity of alerts
To enable app-related alerts:
1. From Admin (on the sidebar), click App Settings.
The App Settings page appears.
2. Select the app.
3. Go to the Alerts tab.
4. Toggle Acronis alerts on.
Awesome! You'll now receive all 'Critical' alerts from Acronis on the Alerts page
Deploy apps to your end-user devices
You can deploy your chosen app to your end-user devices via the Devices page or the Customer page.
Note:
- To deploy the Acronis agent, you first need to create a protection plan
- To deploy the Bitdefender agent, you first need to add a company (customer tenant) and create an endpoint package
- To deploy the Emsisoft agent, you first need to add a workspace (customer tenant)
- To deploy the ESET agent, you first need to configure the customer-specific installer link
For app-specific deployment instructions, see:
Review app deployment
There are multiple ways to verify that your chosen app was successfully installed on your end-user devices:
Recent Processes Report
The Recent Processes report lets you see real-time outcomes of manually-installed patches and software bundles, installed/uninstalled software, and scripting.
To see which devices you've installed an app on:
1. From Reports > Classic reports (on the side panel), click Recent Processes.
The Recent Processes page appears.
2. Optionally, select the Time Period.
3. Click the chevron icon to expand a process.
4. Click the information icon to see the logs. The Script Run Summary window appears.
Devices Page
You can filter the Devices page to show only the devices with your app installed. You can also check a single device's software inventory.
To use the Advanced Filters to view devices with Acronis installed:
1. From Devices (on the sidebar), click Filters.
2. Scroll to the bottom of the filters and click Advanced Filters. The Advanced Filters window appears.
3. Create the required conditions, for example:
- Select Antivirus
- Select Contains
- Type "[app_name]"
4. Click Apply.
The Devices view updates to show only the devices with the app installed.
To view the software inventory on a single device:
1. From Devices (on the sidebar), click the Manage dropdown on the chosen device.
2. Select Software Inventory. The Software Inventory window appears.
3. Scroll to find your app or use the search bar.
Note: Acronis appears as 'Cyber Protect Agent'.
4. Click the chevron icon to see the publisher, installation date, size, and version.
Software Inventory Report
The Software Inventory lets you search for software installed on one or more devices and can be used to review which devices have Acronis installed.
Note: It may take up to an hour for newly installed software to appear in the Software Inventory report.
To use the Software Inventory report to review your app deployment:
1. From Reports > Classic reports (on the sidebar), click Software Inventory.
The Software Inventory Report page appears.
2. Optionally, fill in the parameters:
- Customer Name(s)
- Filter by: No filter, Software Name, or Software Publisher
- Agent type: All, Desktop, Server, or Mac
3. Click Generate.
The report displays a list of all installed software, including the software name, publisher, size, version, and the number of devices on which each software is installed.
4. Search for the app in the Software Name search field.
5. Click on the expand icon to open a window showing the devices with the app installed.
Click Export to export this list to PDF or Excel. You can use this to send reports to your customers showing which of their devices have the app installed.
View subscription details
Note: Usage data is estimated based on vendor-provided usage calculations, which may vary between apps. The final charge will be calculated on your next billing date.
To view an app's subscription details:
1. From Admin (on the sidebar), click Subscription.
The Subscription page appears.
2. Select the app's tab.
The billing cycle and subscription details appear. The subscription details include the products enabled, associated usage, and cost.
Delete your app account
Note:
- See Atera and Acronis for more information on deleting your backups and devices within the Acronis Console.
- To delete a Bitdefender account, you must first delete all clients (customer tenants) within your Bitdefender GravityZone console. Learn more
We'll demonstrate deleting a fictitious app, which "... got horrible reviews coming out the gate."
To delete your app account:
1. From App Center (on the sidebar), select the app.
The app's page appears.
2. Click the menu icon (
). Then click Delete account.
A confirmation window appears.
3. Type "DELETE". Then click Delete account.
Julian Kudo