Atera makes it simple to keep your end users up-to-date with Azure AD continuous sync. Connecting with Azure AD initiates a continuous one-way sync that imports and updates your end users from Azure AD to Atera automatically, saving you time and effort.
Note: Azure AD continuous sync is available to Atera Enterprise and Superpower users only.

Overview

• Simple, one-way sync from Azure AD to Atera.
• 100% secure. Login credentials are never saved.
• Atera Admin permissions are required.
• When Azure AD Offices/Departments are matched to Atera ‘Sites’, the new users are created in Atera (if they don't already exist).
• All of a site's existing Azure AD users will automatically be created in Atera, including shared mailboxes (if they don't already exist) upon connecting with Azure AD.
• Users are matched based on email addresses. If Azure identifies that user already exists in Atera, then user information including first name, last name, job title, and mobile phone will be updated in Atera based on Azure AD. The integration will override all the values of these fields in Atera, with their respective information from Azure. 
• Users that exist in Atera, but not in Azure AD, won’t be affected. 
• If a user that was imported/updated from Azure, is modified in Atera, this will be overridden in the next automatic sync. 
• If an email of a user that was imported/updated from Azure is modified in Atera, then syncing with Azure will create a new user in Atera. 

• Simple, one-way sync from Azure AD to Atera.
• 100% secure. Login credentials are never saved.
• Atera Admin permissions are required.
• The Azure integration is unique to each customer, as the credentials used are specific to each customer. You can choose to disconnect specific customers from the integration while keeping others connected.
• Contacts are matched based on email addresses. If Azure identifies that contact already exists in Atera, then contact information including first name, last name, job title, and mobile phone will be updated in Atera based on Azure AD. The integration will override all the values of these fields in Atera, with their respective information from Azure. 
• Contacts that exist in Atera, but not in Azure AD, won’t be affected. 
• If a contact that was imported/updated from Azure, is modified in Atera, this will be overridden in the next automatic sync. 
• If an email of a contact that was imported/updated from Azure is modified in Atera, then syncing with Azure will create a new contact in Atera. 
• All of a customer's existing Azure AD contacts will automatically be created in Atera, including shared mailboxes (if they don't already exist) upon connecting with Azure AD.

How it works

Azure AD continuous sync is an automatic and ongoing process that updates your userscontacts twice a day so you don't have to manually sync with Azure every time you add a new usercontact. 

To enable Azure AD continuous sync, you must first connect to Azure AD with your Admin credentials and map your Offices/Departments to Atera's sites.

The Azure integration is unique to each customer, as the credentials used are specific to each customer. This means that for each customer, you will need to enter their Azure Admin credentials the first time you connect.

To connect to Azure AD follow the steps in Azure AD integration

Once you've connected to Azure AD, your users will be updated automatically every 12 hours. 

Once you've connected to Azure AD, your contacts will be updated automatically every 12 hours. 

Note: The initial automatic sync may take longer than 12 hours. 

Manage your Azure AD integration

1. From your selected site (in the Users tab), click the New site dropdown menu and select Import from Azure AD.

1. From your selected customer (in the Contacts tab), click the Sync contacts dropdown menu and select Manage Azure AD integration.

The Azure Active Directory page appears.

Here you'll see details such as your last sync date, your next auto-sync date, and the date of your initial connection with Azure AD. 

Note:

• Click Sync now to sync your end users automatically without waiting for the next auto-sync.
• You can disconnect your Azure AD integration at any time from this page by clicking Disconnect.