Help CenterThe Atera agent, the backbone of the Atera monitoring system, monitors the availability, performance and health of the workstation\server, at regular intervals and securely communicates back to the cloud. The reporting intervals are based on extensive big data analysis, ensuring optimal notification timing. This article outlines the time intervals used by Atera when monitoring different types of system events that trigger Alerts. The table below displays the most common Atera alert types, and the time intervals within which you can expect to receive those alerts.
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Alert Type |
Minimum Time for Alert | Maximum Time for Alert |
|
Agent Comes Online |
10 sec |
3 min |
|
Agent Goes Offline |
92 sec |
5 min |
|
Threshold with Persistence Check * |
As configured in the threshold item (adjustable time period) |
As configured in the threshold item (adjustable time period), plus up to 2 minutes |
|
Threshold without Persistence Check ** |
2 min |
5 min |
|
Agent Information In Agent Console
|
1 hour 40 min |
|
|
Device Availability |
2 min |
5 min |
|
Resolution Time for Alerts |
2 min |
5 min |
|
* Threshold for the following: |
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|
CPU Load |
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Memory Usage |
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CPU Temperature |
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|
Motherboard Fans |
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Motherboard Temperature |
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Hardisk Temperature |
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** All other thresholds |
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Manually Updating the Time Interval The reg key below provides an option to set the monitoring interval for Agent Online / Offline monitoring (the first 2 items in the table above). To update the monitoring interval: 1. Navigate to the following Registry path: HKEY_LOCAL_MACHINE\SOFTWARE\ATERA Networks\AlphaAgent 2. Add DWORD key HeartBeatInterval (the base should be in Decimal) 3. Set the value to 90 (30 seconds is the minimum time value). 4. Restart the AteraAgent service |
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Note: For flaky internet connections, we recommend the interval to be updated to a minimum of 5 minutes to allow more time for the agent to connect with the main server and run as expected. The above steps can also be automated in order to run the commands remotely via CMD (open as administrator): REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\ATERA Networks\AlphaAgent" /f /v HeartBeatInterval /t REG_DWORD /d 90 sc stop AteraAgent && sc start AteraAgent |
Ilana Wolf