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Alert Time Intervals

Overview:

This article outlines the time intervals used by Atera when monitoring different types of system events that trigger Alerts.

The table below displays the most common alert types in Atera, and the time intervals you can expect to receive those alerts within:   

 

Alert Type

Minimum Time for Alert Maximum Time for Alert

Agent Comes Online

10sec

3min

 

Agent Goes Offline

92sec

5min

 

Threshold with Persistence Check *

9min

12min

 

Threshold without Persistence Check **

2min

5min

 

Agent Information In Agent Console

 

12 Hours

 

Agent Analytics (CPU/Mem graph)

1m

1hour

 

Device Availability

2min

5min

 

Resolution Time for Alerts

2min

5min

 

* Threshold for the following:

   

CPU Load

   

Memory Usage

   

CPU Temp

   

MB Fans

   

MB Temp

   

HD Temp

   

** All other thresholds

   

 

 

Manually Updating the Time Interval

 

The reg key below provides an option to set the monitoring interval for Agent Online / Offline monitoring (the first 2 items in the table above).

To update monitoring interval:

 

1. Navigate to the following Registry path: HKEY_LOCAL_MACHINE\SOFTWARE\ATERA Networksvv\AlphaAgent 

2. Add DWORD key HeartBeatInterval

3. Set the value to 90

30 (Seconds) is the minimum time value. 

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