We are here to help!

Find new ways to use Atera, Ask us anything.

Follow

Alert Time Intervals

Overview:

This KB outlines the time intervals used by Atera when monitoring for different types of system events that trigger Alerts.

Alerts play a major role in the system and can provide an indication of the overall health of your customers.

In the table below you can learn more about the most common alert types in Atera, and the time intervals you can expect to receive those alerts within: 

 

Resolution Time for Alerts 4 Mins
Alert Type Time Interval
Agent Comes Online 1.5 Minutes
Agent Goes Offline 4 Minutes

Alert on Threshold Item

e.g. Memory, Disk Usage, Temperature Event ID

4 Minutes

Note: Excludes CPU alert - this has a 10 minutes interval

Agent Information

e.g Command Prompt, Task Manager, Services

Immediately

Agent Analytics (In the Agent Report Section)

e.g. Agent Health

12 Hour Audit Cycle
Device Availability 4 Mins

  

 

 

 

Manually Updating the Time Interval

 

The reg key below provides an option to set the monitoring interval for Agent Online / Offline monitoring (the first 2 items in the table above).

To update monitoring interval:

 

1. Navigate to the following Registry path: HKEY_LOCAL_MACHINE\SOFTWARE\ATERA Networksvv\AlphaAgent 

2. Add DWORD key HeartBeatInterval

3. Set the value to 90

30 (Seconds) is the minimum time value.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request