Overview:
This KB outlines the time intervals used by Atera when monitoring for different types of system events that trigger Alerts.
Alerts play a major role in the system and can provide an indication of the overall health of your customers.
In the table below you can learn more about the most common alert types in Atera, and the time intervals you can expect to receive those alerts within:
| Resolution Time for Alerts | 4 Mins |
| Alert Type | Time Interval |
| Agent Comes Online | 1.5 Minutes |
| Agent Goes Offline | 4 Minutes |
|
Alert on Threshold Item e.g. Memory, Disk Usage, Temperature Event ID |
4 Minutes Note: Excludes CPU alert - this has a 10 minutes interval |
|
Agent Information e.g Command Prompt, Task Manager, Services |
Immediately |
|
Agent Analytics (In the Agent Report Section) e.g. Agent Health |
12 Hour Audit Cycle |
| Device Availability | 4 Mins |
|
Manually Updating the Time Interval
|
|
The reg key below provides an option to set the monitoring interval for Agent Online / Offline monitoring (the first 2 items in the table above). To update monitoring interval:
1. Navigate to the following Registry path: HKEY_LOCAL_MACHINE\SOFTWARE\ATERA Networksvv\AlphaAgent 2. Add DWORD key HeartBeatInterval 3. Set the value to 90 |
|
30 (Seconds) is the minimum time value. |