Welcome to bug heaven (or HELL!), where pesky issues are cataloged according to the months in which they were resolved.
December
RMM
- Fixed an issue where devices with Microsoft Visual C++ Redistributable were not displayed when clicking the Expand icon in the Software inventory report.
- Fixed an issue where the Splashtop remote access settings were not applied as intended for newly added Mac devices, where connections were successfully initiated when they should have failed based on the configured settings.
- Fixed an issue where the Patch management dashboard failed to display available updates for certain devices, even after refreshing, resulting in an incorrect up-to-date status.
- Fixed an issue where the IT automation feedback report did not display any tasks, even though the success rate was shown correctly.
- Fixed an issue where the Install button for software bundles was greyed out on the Software installation page, preventing users from deploying the selected bundle.
- Fixed an issue where custom view settings on the Devices page reverted to the default view instead of retaining the personalized view configurations.
PSA
- Fixed an issue where outgoing emails were still from noreply@atera.com despite the DKIM domain being verified.
- Fixed an issue where copying an image within a Public reply of a ticket caused the company logo in the signature to be replaced with the copied image.
- Fixed an intermittent issue where the SLA page would not load.
- Fixed an issue where images attached during ticket creation from the portal, using the text editor or copy-and-paste, were not properly uploaded. This led to images being visible only on the portal and not in the Atera console.
- Fixed an issue where updating SMTP credentials with a new app password caused the SMTP Test Email to fail with a communication error, preventing the configuration from being saved successfully.
- Fixed an issue where the Ticket status widget on the Dashboard incorrectly displayed the number of open tickets, resulting in a mismatch between the ticket count and the actual number of open tickets when clicked.
- Fixed an issue where attempting to generate a new invoice batch returned no results, preventing users from viewing and creating invoice batches.
- Fixed an issue where scheduled tickets were generating on incorrect dates.
- Fixed an issue where main contacts were unable to post updates on tickets linked to other contacts in the Customer portal.
- Fixed an issue where the ticket status did not automatically refresh while the Tickets page is open.
- Fixed an issue where a technician set to Out of office was assigned a ticket through the ticket automation auto-assignment.
General
- Fixed an issue where Analytical reports did not allow users to search using the Product family and Product description fields, resulting in null values being displayed.
- Fixed an issue preventing saving changes to custom asset fields.
- Fixed an issue where the Phone field contained letters after importing the contact.
Mobile (Android)
- Fixed an issue causing cutoff lists on some Android devices.
- Fixed an issue by updating all application dependencies and removing unused dependencies.
- Fixed an issue with dependencies affecting both iOS and Android.
- Fixed an issue preventing the closure of opened tickets.
- Fixed an issue with the search functionality.
- Fixed an issue causing double spacing in ticket replies.
- Fixed an issue causing double notifications.
- Fixed an issue causing generic console errors.
November
RMM
- Fixed an issue where excluded updates were attempted to be installed during IT Automation Profile execution, triggering failure alerts based on Windows Event IDs.
- Fixed an issue causing intermittent connection failures when initiating AnyDesk sessions, requiring multiple attempts to establish a connection.
- Fixed an issue where installed patches were not fully displayed in the Patch management dashboard if a higher version of the patch was available.
- Fixed an issue where postponed patches did not appear in the Patch approval section after executing an IT automation profile.
- Fixed an issue where certain Microsoft applications in the Software inventory update feature incorrectly displayed available updates when none were present.
- Fixed an issue where running a
.sh
script to start a process failed with an error stating "User is not logged in," even when the user was logged in. - Fixed an issue where spaces in package filenames were not correctly handled in scripts, causing CURL commands to fail and
%20
to be replaced by a space in the script editor. - Fixed an issue where the message "Update or uninstall software when device is online" was incorrectly displayed, even though the device was online.
- Fixed an issue where alerts were triggered by the threshold profile assigned directly to the customer instead of the profile assigned to the folder.
- Fixed an issue where the Software inventory failed to display the Available version and Status after executing a software patch update through an IT automation profile.
- Fixed an intermittent issue where uploaded .msi files were not saved in the script library despite showing a confirmation message.
- Fixed an issue where the Audit log did not display the names of patches added to or removed from the exclusion list.
- Fixed an issue where the User activity failed to display any information in the new Agent console, despite working correctly in the old UI.
PSA
- Fixed an issue where Quick reply templates were inserted above existing text instead of after it in ticket internal notes.
- Fixed an issue where domain verification incorrectly displayed as "Not Started" despite CNAME and TXT records being configured.
- Fixed an issue where the "Loading more tickets" banner on the Tickets page did not resize automatically, displaying a wide gray bar instead.
- Fixed an issue where the Total time entry duration field in custom reports did not capture the time entries added to tickets.
- Fixed an issue where a specific user could not create tickets by emailing the primary support address.
- Fixed an issue where forwarded emails to the support address from technicians were incorrectly identifying the technician as the end-user on the ticket.
- Fixed an issue where SLAs were incorrectly displayed on unassigned tickets on the Tickets page for tickets without an SLA attached.
- Fixed an issue where the Assign technician field defaulted to Unassigned instead of the technician creating the ticket.
- Fixed an issue where removing a contract from a ticket did not remove the associated SLA as expected.
- Fixed an issue where the scheduled Timesheet report did not include the Total amount column, despite being selected in the report filters.
- Fixed an issue where editing previously created scheduled tickets allowed the contact to update for a new customer selection, but the customer field reverted to the original value, creating inconsistent behavior.
- Fixed an issue where the Overdue field in the Ticket status widget on the Dashboard displayed an incorrect ticket count, showing tickets that did not appear when the Overdue filter was applied on the Tickets page.
- Fixed an issue where the text cursor in the description field of scheduled tickets jumped to the first character shortly after typing, preventing seamless editing.
- Fixed an issue where creating a custom ticket status failed with the error message, "We couldn’t save the status values, please try again."
- Fixed an issue where adding a product or expense to a ticket intermittently failed on the first few attempts but succeeded on subsequent attempts.
- Fixed an issue where the SMTP delivery issue banner persisted despite switching to DKIM settings.
General
- Fixed an issue where the Technician profile Report displayed a null value for the last login date.
- Fixed an issue where attempting to manually delete a customer resulted in an error and the customer reappeared after refreshing the page.
- Fixed an issue where the customers CSV template could not be downloaded from the Import data page.
October
RMM
- Fixed an issue where CPU temperature alerts were not generated under the assigned Threshold profile, despite meeting specified conditions for temperature and time period.
- Fixed an issue on the Devices page where the Installed Software advanced filter did not load software information, causing an endless spinning logo due to a timeout error instead of displaying a drop-down menu for selection.
- Fixed an issue where automation emails for a profile were delayed by more than 24 hours and contained broken links, preventing access to the email content.
- Fixed an issue where an automation profile was running daily instead of being restricted to the specified schedule of Monday to Friday.
- Fixed an issue where technicians with custom roles were unable to connect to or manage devices due to a "Permission required" message, while users with the default Admin role were not affected.
- Fixed an issue where certain IT Automation profiles did not execute as scheduled.
- Fixed an issue where renaming a script and rerunning it resulted in an "Exit Code -1" error with the output: "The specified executable is not a valid application for this OS platform," instead of running successfully.
- Fixed an issue where script-based custom fields failed to retrieve data on devices with Atera Agent version 2.0.10.0, resulting in an "Unable to fetch data" output instead of displaying the expected computer name.
- Fixed an issue where the My Scripts page was empty and displayed no scripts.
- Fixed an issue where the auto-healing scripts were not executing after an alert was generated to start or fix a service that was not running.
- Fixed an issue where Event ID monitoring alerts were being automatically resolved, creating a new alert shortly after.
PSA
- Fixed an issue preventing users from moving certain users from one Site to another as expected.
- Fixed an intermittent issue with Quick replies where the content of the Quick reply template appeared blank on the first attempt, while working as expected on subsequent tries, despite no noticeable errors in the HAR file or Azure logs.
- Fixed an issue in the new Business hours calendar UI where users were unable to select hours, receiving an error message stating "Please enter valid time" regardless of the selection made.
- Fixed an issue where some users were not imported from Azure Active Directory despite being enabled in AD and having a valid O365 license, while others imported successfully.
- Fixed an issue preventing time entries from being marked as billable for certain customers, where rates did not display after saving the entry, despite the 'Billable' box being selected.
- Fixed an issue where an SLA remained applied to a ticket even after the contract was removed, instead of clearing the SLA as expected.
- Fixed an issue in Advanced reports where the Description field from the Tickets dataset displayed duplicate entries for the same ticket, despite only one billable time entry being added.
- Fixed an issue where the option to use Technician groups as conditions and actions in ticket automation rules was missing.
- Fixed an issue where changes to the hourly rate in a customer contract were not reflected when generating an invoice batch, showing the previous rate instead of the updated rate.
- Fixed an issue where replies sent from a ticket were not delivered to the customer’s email as expected.
- Fixed an issue that caused emails replied to by the Technician to show as noreply@atera.com instead of the customer's domain after setting up DKIM using the MAIL FROM Domain.
- Fixed an issue where Ticket Activity did not display actions taken by Ticket automation rules, such as assigning a Technician, instead showing "None > None."
- Fixed an issue where ticket replies sent from the old e-mail address added to the SMTP settings instead of the current outgoing domain.
- Fixed an issue with technician auto-assignment in ticket automation rules, where if a technician group was assigned with a ticket automation rule, the technician auto-assignment would assign a technician not in the group.
- Fixed an issue where Ticket automation email notifications and ticket replies were not being sent.
- Fixed an issue where the Date custom field in tickets created via the Atera console would incorrectly change to the previous day after ticket creation.
- Fixed an issue where users were not being imported via the Azure AD sync.
- Fixed an issue where no technicians were displayed in the drop-down when attempting to assign technicians or Technician Groups to tickets.
- Fixed an issue where the invoice batch could not be downloaded as a General CSV, resulting in a 500 (Internal Server Error) in the browser logs.
- Fixed an issue where the billable check was not applied to time entries on tickets, even after assigning a contract and marking the entry as billable.
- Fixed an issue where using the Compose with AI - Rephrase after generating a ticket reply with AI resulted in a blank response.
General
- Resolved an issue where the Domains field was missing from the Customer page > Overview tab in the new UI for MSP accounts, ensuring it is visible as in the old UI.
- Fixed an issue where custom fields were not displaying under the default fields in the Ticket tab within Data management > Custom fields.
- Fixed an issue where users were unable to test scheduled delivery for advanced reports before saving them.
- Fixed an issue introduced in the latest Looker update that caused custom fields to be missing from the left-hand panel.
- Fixed an issue in the Hardware inventory report where Disk Information inaccurately displayed duplicate entries for Disk Type (HDD, SSD, Undefined) instead of showing each disk partition once.
- Fixed an issue preventing the Timesheet report from being generated for users with custom roles that have access to all reports, where an error indicated a permission issue.
- Fixed an issue where the timezone of the generated report did not align with the timezone set in Atera or the local timezone configured for notifications about generated reports.
- Fixed an issue when creating a new Site where users were not redirected to the newly created site and the button indicated that required fields were not completed, despite the site being created successfully.
- Fixed an issue where the App Center was not loading properly, getting stuck in an endless loading state instead of functioning as expected.
- Fixed an issue preventing users from uploading new contacts via CSV when no phone number was provided.
- Fixed an issue on the Customers page where a significant gap appeared between the checkbox for selecting a customer and the Name column.
- Fixed an issue preventing the Timesheet report from being exported as a PDF, where no action occurred upon attempting the export.
- Fixed an issue with the new Customer page UI, where the scrollbar did not appear to view all passwords on the page.
- Fixed an issue where the new Admin menu UI only displayed App Center settings instead of all the Admin pages.
- Fixed an issue where the Atera Dashboard was not loading and displayed an empty loading state.
- Fixed an issue where the Folders button on the top right of the advanced reports page displayed an empty page in the slide-out panel, sometimes showing 'admin.advanced-reports.folders.header'.
- Fixed an issue in Beta environments where the audit log did not apply filters selected.
- Fixed an issue where the asset list was incomplete and only displaying a few assets in the Customer page > Assets tab.
- Fixed an issue causing a timeout error when generating the Software inventory report.
- Fixed an issue where technician names were missing in certain audit log actions.
- Fixed an issue where contacts were unable to export scheduled reports as PDFs, greying out the Export as PDF button and preventing the report from download.
- Fixed an issue preventing users from exporting classic reports as an Excel.
September
RMM
- Fixed an issue where devices in the new Customer page UI were loading slowly or not displaying all devices in the Devices tab.
- Fixed an issue where Auditor reports generated no results, with PDF and Excel exports appearing blank.
- Fixed an issue where opening the agent page in a new tab resulted in a blank screen instead of loading properly.
- Fixed an issue where alerts associated with Failed Login Attempts were automatically marked as resolved shortly after being created on some servers.
- Fixed an issue on the Devices page where applying advanced filters for OS Patching status or Installed software caused the page to time out without displaying any devices.
- Fixed an issue where the script list was not loading when accessing Admin > Scripts.
- Fixed an issue where the script details were not refreshing properly when navigating between scripts, causing the previous script's details to appear temporarily before updating.
- Fixed an issue where alert emails were not being sent to the customer, despite alerts being generated and configured within the alert settings.
- Fixed an issue where using the Select all option from the dropdown in the new Customer page > Devices tab caused scripts or shutdown actions to be executed on all devices in the account, instead of just the selected devices.
- Fixed an issue where the update for Microsoft Edge was incorrectly picked up under Microsoft Edge Updater in the Software Inventory, causing confusion about the available updates.
- Fixed an issue where the Apply button remained grayed out when attempting to edit uploaded scripts, preventing users from saving changes.
- Fixed an issue where applying the Installed Software advanced filter on the devices page caused the software information not to load, resulting in a timeout error.
- Fixed an issue where running a certain script caused a timeout error, resulting in failure to complete the task and the message 'Unable to reach agent... see the Recent Processes report for updates.'
- Fixed an issue where the Automation feedback report emails were delayed by over 24 hours, often incomplete with invalid characters, and the link to view the report was broken.
- Fixed an issue where technicians with custom roles were unable to connect or manage devices due to a Permission required message, while the default Admin role was unaffected.
- Fixed an issue where an IT Automation profile did not execute as scheduled.
- Fixed an issue where script-based custom fields were failing with the error Unable to fetch data on devices running Atera Agent version 2.0.10.0.
PSA
- Fixed an issue where time entries were duplicated in the Timesheet report, even though only one entry existed in the corresponding tickets.
- Fixed an issue in the new Ticket page UI where text highlight color from Word documents was lost when copied and pasted into internal notes.
- Fixed an issue where knowledge base articles with script commands formatted as Code blocks exceeded the page limit on the Customer portal.
- Fixed an issue preventing multiple customers, mostly in the US, from typing in public/internal replies in tickets, where the reply box was unresponsive.
- Fixed an issue in the new Customer page UI where the SLA was not displayed in the Tickets tab, even though it appeared on the main Tickets page.
- Fixed an issue where the send token feature for authentication failed to send confirmation emails to any email address corresponding to a contact in the Atera console.
- Fixed an issue where changes to business hours between 12AM and 4PM, specifically in accounts set to German, could not be saved.
- Fixed an issue where time entries were not displaying rates or being marked as billable after creation.
- Fixed an issue where removing a contract from a ticket did not also remove the associated SLA.
- Fixed an issue where the option to integrate technician groups as conditions and actions in ticket automation rules was missing, despite the groups being defined.
Mobile
- Fixed an issue affecting Xero rates from correctly syncing from the web to mobile app.
- Fixed an issue with the clone shared script logic.
- Fixed an issue where users without billing permissions had access to view rates.
- Fixed an issue where emails were sent to contacts when tickets were created from the mobile app without an associated ticket automation rule in place.
- Fixed an issue where Splashtop connection notifications displayed "Mobile app" instead of the technician initiating the remote session.
General
- Fixed an issue where AI Readiness remained stuck at 70% for customers with contacts imported from Azure AD, as the imported users were not being counted towards the completion rate.
- Fixed an issue where custom fields were temporarily missing from the Atera console, causing some information to not display as expected.
- Fixed an issue preventing the Software Inventory report from loading and generating results.
- Fixed an issue preventing access to Advanced reports.
- Fixed an issue where the Hardware Inventory displayed duplicate disk partitions under multiple Disk Types (HDD, SSD, Undefined).
- Fixed an issue where the App Center was stuck on loading and would not open properly.
- Fixed an issue where the date values of specific custom fields were unexpectedly changed to 01/01/0001 instead of retaining their initial values.
August
RMM
- Fixed an issue in the new Agent console UI where only Windows Defender was displayed under OS and Security information for an agent, even when multiple antivirus solutions were installed on the device.
- Fixed an issue causing Splashtop remote sessions to unexpectedly crash during active connections.
- Fixed an issue in the new devices page UI where pausing alerts for a device and then refreshing the page caused the agent UI to break, making the resume notifications button disappear and rendering the agent console unresponsive.
- Fixed an issue where the "Available Patches" filter in Custom Advanced Reports displayed "0" results, even when devices had available patches, preventing the generation of accurate custom reports.
- Fixed an issue where removing the MAC Agent from the dashboard left residual files and folders on the device, preventing reinstallation without a full cleanup.
- Fixed an issue where the MWB install button was grayed out when selecting all devices on the Customer page, despite being usable if devices were selected individually before selecting all.
- Fixed an issue where device metrics incorrectly showed an offline device as incorrectly coming online in the last hour.
- Fixed an issue where enabling SSL for the Customer Portal caused the Curl command for agent installation to fail, preventing the download of the .msi file even when manually changing HTTP to HTTPS.
- Fixed an issue where Patch & Automation Feedback reports failed to load, causing the page to keep loading without displaying results.
- Fixed an issue where customers were unable to export a detailed Excel file of the software inventory report.
- Fixed an issue where Safari browser was not listed in the Software Inventory, despite being installed and running on the device.
- Fixed an issue causing a timeout when generating Software Inventory reports for multiple customers.
- Fixed an issue where the Software Inventory in the Agent View was not displaying any results.
- Fixed an issue preventing uninstallation of Splashtop despite being disabled by default.
- Fixed an issue where the Media type was not displaying disks as SSD or HDD in the New UI, showing only "Fixed Hard Disk" instead.
PSA
- Fixed an issue where copying and pasting a picture or screenshot into a ticket reply in Safari version 17.5 did not save or send the image, causing it to be missing from both the Atera ticket conversation and email clients like Outlook, OWA, and Gmail.
- Fixed an issue where pasting an image into a public reply on a ticket also changed the signature image, causing the company logo in the signature to be replaced by the pasted image.
- Fixed an issue where the ticket signature did not display with colors in the received email when viewed in both webmail and email apps.
- Fixed an issue where the {[Ticket Creation Date]} and {[Ticket Close Date]} snippets within email templates displayed as 'N/A' instead of the actual date when the automated email was sent to the end user.
- Fixed an issue where the invoice batch page failed to load available invoices, preventing the display of all contracts.
- Fixed an issue with the Customer Periodic and Load Analysis reports where the displayed outdated values and did not include the most recent date, leading to discrepancies in the Backlog/Open/Closed ticket counts.
- Fixed an issue where the fullscreen option in the ticket text editor would unexpectedly collapse after certain actions, such as typing, clicking on a different tab, or pasting an image, causing the toolbar to shift and display images from the previous page.
- Fixed an issue where ticket replies were not sent to contacts with “<<>>” in their last name.
- Fixed an issue where email signatures displayed with unintended borders when replies were sent to end users, despite being correctly formatted in the Atera console.
- Fixed an issue where the API call for cumulated working hours on a ticket was returning a value of 0 if no contract was assigned, causing a discrepancy between the displayed total work hours on the ticket and the API results.
- Fixed an issue where some custom fields were not displayed in the Timesheet report.
- Fixed an issue where URLs in ticket replies were not automatically transforming into hyperlinks and remained as plain text.
- Fixed an issue where ticket hyperlinks created from calendar events in Outlook and Google redirected to an old URL, resulting in a blank page instead of the correct ticket page.
-
Fixed an issue where ticket replies appeared in the conversation but were not sent to the user as expected.
- Fixed an issue causing the Compose with AI Copilot ticketing feature to result in an error message and deleting the user input when attempting to rephrase the ticket reply.
- Fixed an issue where the insert image button in ticket replies was not working, preventing images from being uploaded or dragged and dropped successfully.
- Fixed an issue where tickets closed with a custom status acting as 'Closed' did not properly set the ticket's closed date, causing them to appear in the backlog in Atera's Classic reports.
- Fixed an issue where deactivated contacts were still showing up when creating a ticket.
- Fixed an issue causing keywords to overflow and not display properly in the Knowledge Base section of the Customer Portal when too many were added.
- Fixed an issue preventing editing and deleting scheduled tickets.
- Fixed an issue causing the structure of the text in a ticket created from an email to be disorganized, specifically with bullet points and numbered lists.
General
- Fixed an issue where the Emsisoft workspace name was not displayed during installation, despite being defined in the Emsisoft settings.
- Fixed an issue where the 'Apps' button disappeared when selecting multiple agents on the customer page, preventing the deployment of third-party applications.
- Fixed an issue where syncing an Atera site into Bitdefender failed with an error message, despite the email address being unused according to the customer.
- Fixed an issue where the Audit Log failed to display customer information for deleted customers, resulting in unclear deletion actions.
- Fixed an issue where devices were not being assigned to the "Unassigned" folder, leaving them with a "Not assigned" status instead.
- Fixed an issue where Copilot responses were sent only in English, even when the Console was set to German.
- Fixed an issue resulting in blank pages and an outdated UI display instead of redirecting to the default homepage dashboard.
July
RMM
- Fixed an issue where alerts generated when a script-based monitoring threshold value is exceeded is automatically resolved despite the monitored values remaining unchanged, leading to a cycle of duplicate alert generation and resolution.
- Fixed an issue where the Network Discovery scan command was not received by the scanning agent, preventing the scan from launching and displaying results despite other functionalities working correctly.
- Fixed an issue where the Recent processes report was not loading.
- Fixed an issue in the new UI where creating a folder while moving a device from one customer to another resulted in the folder being created under the original customer instead of the destination customer.
- Fixed an issue where clearing search input on the Software bundles page did not clear the inputted text.
- Fixed a rare issue in the New Agent UI where updating a custom field of type date showed the date one day behind for users in UTC-5 (Eastern Time & Canada).
- Fixed an issue where configuration settings for ScreenConnect were not saved successfully, preventing remote connections through the endpoint. The settings appeared to save but then reverted to empty fields.
- Fixed an issue where disabling Splashtop remote access globally did not take effect, resulting in Splashtop Streamer remaining installed and active on devices despite the setting being disabled.
- Fixed an issue where the Remote access type (Unattended/Attended) setting did not save correctly, reverting back to the previous setting after refreshing the page.
- Fixed an issue where the advanced filters for devices when antivirus information is retrieved do not respect the 'Doesn't equal' or 'Doesn't contain' operators, resulting in the display of devices that have the antivirus installed.
- Fixed an issue where bundle installation through IT Automation failed on macOS devices, even though software deployment worked properly when done from Manage > Software Installation.
PSA
- Fixed an issue where the assigned technician was intermittently changed to None after sending a reply from Atera, with no information displayed in the activity log.
- Fixed an issue in the new Ticket page UI where attempting to change the time in the Ticket Time Entries > Show more section to a nearby range did not work unless a random time frame was selected first.
- Fixed an issue where certain tickets had their comments removed due to an incomplete ticket merging process that failed to execute fully, resulting in partial changes.
- Fixed an issue where screenshots added to tickets using Ctrl + F12 via the helpdesk agent were too small or appeared as blank thumbnails.
- Fixed an issue where updates to custom fields on a ticket did not reflect the changes made.
- Fixed an issue where the text structure of emails sent to the support address were disorganized in the new Ticket page UI, causing formatting issues with bulleted and numbered lists.
- Fixed an issue where the Ticket status widget on the dashboard displayed an incorrect number of pending tickets compared to the Tickets page.
- Fixed an issue where the Average First Response Time report in the Technician overview was not gathering correct data, causing the reported time to not match the actual time spent until the first comment was added to tickets.
- Fixed an issue in the new Ticket page UI where tickets previously marked as spam in the old UI still showed the Mark as spam button instead of displaying the SPAM tag.
- Fixed an issue where the default contract was automatically assigned to scheduled tickets even when no contract was selected during creation.
- Fixed an issue where the cursor reset unpredictably in the text editor within a ticket when pressing Enter or Delete, causing the cursor to return to its initial position or jump to the top unexpectedly.
- Fixed an issue where users could not access the Business Hours page, with the custom fields beneath the default ones not showing.
- Fixed an issue causing slowness and delays when writing ticket replies.
- Fixed an issue where enabling SSL for a custom service portal URL resulted in an error.
- Fixed a rare issue where the Public reply text box in tickets would freeze and not allow typing after loading a ticket.
- Fixed an issue where the SLA due date and time were not correctly adjusted when a ticket's status was set to Pending within business hours, resulting in incorrect calculations and display of the SLA target on the ticket.
- Fixed an issue where the audit log did not display the ticket title and ID for deleted scheduled tickets, showing only "Scheduled Ticket "" deleted" instead.
- Fixed an issue where syncing contacts from AzureAD imported all contacts instead of only those from the specified group.
- Fixed an issue where sorting tickets by SLA on the Tickets page did not produce consistent results when scrolling to load more tickets, causing tickets with no SLA or paused SLA to appear at the top of the list and disrupting the intended order based on SLA breach status.
General
- Fixed an issue where the Portuguese translation was not displayed correctly on the classic reports page, resulting in text showing in English or not loading at all.
- Fixed an issue where the map widget on the dashboard automatically loaded zoomed in, displaying incorrect locations.
-
Fixed an issue where users imported through a CSV file in the Phone and Mobile fields could not add a new phone number or update user details such as First name or Last name.
- Fixed an issue where technicians with limited roles were unable to delete custom views in the Atera console.
- Fixed a rare issue where the Auditor report caused the page to become unresponsive, requiring users to close and reopen the page.
June
RMM
- Fixed an issue where the Patch & Automation Feedback summary email did not match the actual report in Atera, resulting in incorrect calculations for scripting actions.
- Fixed an issue where the Run script page was not loading when accessed from either the Agent page or the Devices page, resulting in a continuously loading window.
- Fixed an issue where users were unable to edit and save scripts, encountering an error message upon attempting to save changes.
- Fixed an issue where the Patch & Automation Feedback report showed no tasks despite tasks being executed in the last 7 days.
- Fixed an issue where customers with an active Network Discovery subscription and existing devices in Atera were incorrectly prompted to install a Windows agent to set up a scan.
- Fixed an issue where the Wake option in the new Agent console did not wake up offline agents, despite the command appearing to be sent.
- Fixed an issue where the Auditor report and Devices page incorrectly displayed antivirus information, displaying devices with the latest Webroot agent as having an inactive or outdated antivirus.
- Fixed an issue where the Software Management 'Update All' task in IT Automation profiles did not update applications from the list regardless of installation source.
- Fixed an issue where adding an SNMP device via API returned a 500 response code with no response body, preventing the device from being added.
- Fixed an issue in Network Discovery where clicking Export XLS did not download the file and no error was displayed.
PSA
- Fixed a rare issue where updates to a contract Block Hours rate were not reflected in Timesheet reports and invoice batches, despite being correctly displayed in ticket time entries.
- Fixed a rare issue where a user did not receive email notifications triggered by Ticket Automation Rules for Technician Assignment, despite the system indicating that the email was sent.
- Fixed an issue where email formatting was altered in the ticket comments when forwarded to the ticketing system.
- Fixed an issue on the new Ticket page UI where English text appeared out of order after sending a reply to a ticket containing both Hebrew and English.
- Fixed an issue on the new Ticket page UI where the due date and time displayed when hovering over the SLA icon were incorrect, showing the wrong time zone.
- Fixed an issue where the ticket timer did not stop when resolving a ticket in the new Ticket page UI, requiring a manual page refresh to update the timer.
- Fixed an issue where images were not saved when updating knowledge base articles.
- Fixed an issue where ticket fields were added randomly to the ticket form when using the search bar to find and drag fields into the form template.
- Fixed an issue where the export button for a timesheet report was greyed out for 15-20 seconds, preventing the report from being downloaded as a PDF.
- Fixed an issue with the ticket creation API call resulting in a server-side timeout, preventing the ticket from being created.
- Fixed a rare issue in the new Ticket page UI where ticket replies were not displayed in the Conversation tab of a ticket.
- Fixed a case where tickets created manually, through the Customer portal, or by email were not visible on the Tickets page for technicians, although they were visible from the Customer portal.
- Fixed an issue where the scheduled Timesheet report displayed inaccuracies, causing discrepancies in the number of resolved tickets when comparing to the report of last 30 days.
- Fixed an issue where the Business phone was not populating as expected in the Atera Phone field during an AzureAD sync of contacts.
- Fixed an issue where software added to the self-service portal would disappear from the list and not appear in the portal.
- Fixed an issue where customers could not update their Customer portal domain, receiving an error due to the portal URL being linked to an older inactive account.
- Fixed an issue where internal notes of a ticket did not appear as saved until the page was refreshed.
- Fixed an issue where clicking 'Edit' on a knowledge base article redirected users to a blank article creation page instead of allowing them to edit the existing article.
- Fixed an issue where generating a Technician Overview advanced report was not gathering the correct data for the average First Response Time (hours) for tickets.
- Fixed an issue where the Generate reply button displayed as '[object Object]' in the French interface when replying to a ticket.
- Fixed an issue on the new Ticket page UI where quick replies sometimes did not appear until the technician logged out or refreshed the Atera dashboard.
General
- Fixed an issue where the 2FA reset for Atera technician accounts was not functioning, resulting in users still being prompted for the existing 2FA code instead of being prompted to set up 2FA again upon next login.
- Fixed an issue where Critical alerts generated in the Acronis console did not appear on the Alerts page in Atera, despite the Acronis Alerts option being enabled in the App Center settings.
May
RMM
- Fixed an issue where older Atera Agent versions were not displayed in the Software Inventory report.
- Fixed an issue where the configuration policy for system updates/ force restart policy was not enforced on agent devices, resulting in missing registry keys.
- Fixed an issue preventing users from activating the Helpdesk Agent in bulk from the Devices page.
- Fixed an issue where selecting TeamViewer as the default remote access tool resulted in the error, 'Something is wrong with the URL of the ScreenConnect installation program. Please check and try again,' preventing the use of TeamViewer for remote connections.
- Fixed an issue where no alerts were generated when the value of a monitored OID changed.
- Fixed an issue where running an IT Automation profile with only the 'Reboot' task on a Mac Agent resulted in the Patch & Automation Feedback report incorrectly showing a 0% success rate, despite the reboot being successful.
PSA
- Fixed an issue on the new Ticket page UI where custom field values of the date type were not saved after creating a new ticket.
- Fixed an issue preventing some users from downloading attachments from Knowledge Base articles.
- Fixed a rare issue on the new Ticket page UI where public replies were not displayed in the Conversation and Ticket Activity tabs.
- Fixed an issue where tickets with specific tags did not appear on the Ticket page when filtered by those tags.
- Fixed an issue where the technician's name did not appear in email replies as expected when the Use technician's name in email replies setting was enabled.
- Fixed an issue preventing users from adding ticket statuses with the same name as statuses previously deleted.
- Fixed an issue in the new Ticket page UI where quick reply templates had disrupted formatting, resulting in no spacing between paragraphs and non-indented bullet points.
- Fixed a rare issue where the Customer Portal login using the Activation link or Forgot password option displayed the error message, 'Please enter valid email address,' even when a valid email address associated with Atera was entered.
- Fixed an issue where time-based ticket automation rules that change ticket statuses were reversing the status of merged tickets.
April
RMM
- Fixed an issue where the Reboot Required notification incorrectly displayed on devices that did not have one of the specific registry keys.
- Fixed an issue where the Chocolatey indexer was not returning the correct software search results due to changes in the Chocolatey search indexer, affecting our API integration.
- Fixed an issue in Beta environments where Network Discovery was failing to display previous customer scans or the setup of new scans.
- Fixed an issue with the latest Splashtop update where the anti-abuse mechanism was inadvertently reactivated. Previously, this account had a specific rule to prevent logging out customers during remote support sessions, which was omitted in the recent update.
- Fixed an issue preventing classic reports from being exported as PDFs.
- Fixed an issue preventing the export of Network Discovery results to XLS, with users encountering an error page instead of receiving the expected downloadable file.
- Fixed an issue on Debian distributions where the Disk information was not displayed despite all needed installation for a Linux device being completed.
- Fixed an issue causing continuous loading of the Software Management page.
- Fixed an issue in the new Devices page UI where the Manage button for Available Patches was not displaying for all devices, particularly the last ones on the list.
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Fixed an issue where the database used for Advanced Filtering did not accurately reflect updates to Custom Fields, specifically checkboxes for agents. This problem caused no devices to appear when filtering for devices where the custom field was not checked, even though it should have shown all devices by default.
PSA
- Fixed a rare issue where last names of CC'd contacts were displayed incompletely on existing tickets.
- Fixed a rare issue where the conversation history of a ticket did not display comments due to an excessively large comment caused by image translation.
- Fixed a rare issue in the new Ticket page UI where bullet points from unordered lists in replies were not displayed in the conversation history, although they were sent correctly via email.
- Fixed a unique issue in the new ticket UI where attempting to download attachments from a ticket resulted in an XML error and a 404 status code.
- Fixed an intermittent issue causing continuous loading on the Ticket Automation Rules page.
- Fixed an edge case issue causing inaccuracies in the Timesheet report scheduling, where tickets resolved between 00:00 and 01:00 AM were incorrectly reported.
- Fixed an issue preventing the Ticket activity status from automatically updating on the Tickets page without a manual page refresh.
- Fixed an issue in the new Ticket page UI where products and expenses were not displayed in the list when accounts were synced with Xero.
- Fixed an issue in the new Ticket page UI where sending a reply in both Hebrew and English caused the English text to appear out of order upon sending the reply.
- Fixed a rare issue where customers were unable to log in to the Customer Portal using the activation link, receiving an error message "Please enter valid email address" despite the email being valid and associated with the Atera Console.
- Fixed an issue where outbound emails from Atera were failing DMARC compliance checks, despite having the proper settings in the email configuration.
- Fixed a unique issue in the new Ticket page UI where changing the impact level of a ticket did not save, preventing updates from being reflected after a page refresh.
- Fixed an issue in the new Ticket page UI where technicians with the Access All Tickets permission disabled could not use the '@Notify' feature to mention other technicians in the internal notes of a ticket.
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Fixed an issue where tickets with custom statuses behaving as Resolved/Closed do not appear in the invoice batch.
- Fixed an issue in the new Ticket page UI where users were unexpectedly able to merge tickets into ones that had already been merged.
- Fixed one instance where the ticket activities and public replies were not displayed in the new Ticket page UI.
March
RMM
- Fixed an issue where the 'No users added' message mistakenly appeared in sites with users already added.
- Fixed an issue where SNMP devices recently added using Network Discovery were automatically deleted and did not appear in the audit logs of device deletions.
- Fixed an issue where devices with less than 40 available patches were not identified to the Device view when the advanced filter, 'Where patching status is not fully patches' was applied.
- Fixed an issue in Beta environments where running a script on a single agent did not generate in the Recent processes report.
- Fixed an issue that paused reporting and the display of metrics in the console on the Device page.
- Fixed an issue where email alerts were sent outside of the configured send times.
- Fixed an issue where the Patch management and IT automation profiles page would not load, continuously displaying the spinning Atera logo instead of the existing profiles.
- Fixed an issue with the Hide excluded patches option in the Patch status summary report causing excluded patches to still be displayed in the report.
- Fixed an issue where devices were not updated or identifying new updates and patches, even after creating an automation profile and attempting the refresh, leading to no updates being installed.
- Fixed an issue where customers couldn't remove IT automation profiles from devices.
PSA
- Fixed a rare issue preventing the Office 365 calendar integration in one instance.
- Fixed a rare issue where attempting to assign SLAs to existing sites displayed an empty dropdown menu, with no available SLAs listed despite being defined in the user's console in one instance.
- Fixed a rare issue where searching for tickets based on keywords does not display tickets that contain the keyword in the comments.
- Fixed a rare issue in the Conversation tab of the new Ticket UI where incorrect overlapping and floating text appeared that did not belong on the ticket.
- Fixed an issue with ticket automation rules when using the Event Trigger time as a condition did not trigger the automation.
- Fixed an issue where CC'ed contacts did not appear on tickets created from emails sent to the support address.
- Fixed an issue where technicians automatically assigned to tickets through automation rules were not receiving the corresponding automated emails.
- Fixed an issue where hidden custom fields associated with a ticket form were displayed to the end user when creating a ticket and selecting the form in the Customer portal.
- Fixed an issue in the new Ticket UI where auto ticket tags displayed on a ticket when the Auto-tagging was disabled.
- Fixed an issue where responding to a ticket with an existing CC'd contact incorrectly directed input to the CC field instead of the main text box.
- Fixed an issue where changing the contract on a scheduled ticket didn't save, always reverting to the default contract.
- Fixed an issue where tickets automatically created from threshold alerts were not being linked to the corresponding alerts in the Alerts tab.
February
RMM
- Fixed an issue preventing the editing of CMD/PS1 commands extending beyond one line after pasting them in the Command Prompt.
- Fixed an issue preventing resolved alert email notifications when Send emails for critical and resolved alerts setting was enabled.
- Fixed an issue preventing Windows Backup event alerts from being generated, despite the events being visible in the device's Event Viewer.
- Fixed an issue affecting the scheduling of multiple Patch Status Summary reports when filtering by 'customer name'.
- Fixed an issue with the Patch Status Summary report where selecting Hide excluded patches didn't remove excluded patches from the report.
- Fixed an issue preventing the generation of the IT Automation Feedback Profile report.
- Fixed an issue causing inaccurate results when using the Advanced filters 'in the last' operator.
- Fixed an issue preventing CPU clock display within the Auditor report.
- Fixed an issue causing continuous loading on the Patch Management and IT Automation page.
- Fixed an issue preventing users from viewing tasks in the Patch & Automation Feedback report.
PSA
- Fixed an issue in the new Ticket page where adding an internal note did not modify the first response SLA.
- Fixed an issue where users were unable to re-add a custom ticket status with the same name after deletion.
- Fixed an issue preventing viewing, editing, or deleting a specific email template.
- Fixed an intermittent issue in the new Ticket page where public replies were not sent to all CC'd email addresses.
- Fixed an issue incorrectly triggering the message, "Time entry cannot exceed 24 hours. Please enter a valid duration" when manually adjusting the time entry.
- Fixed an issue affecting contact name display when CC'd on a public note in the new Ticket page.
- Fixed an issue where archived ticket form templates were displayed as active in the Service Portal.
- Fixed an issue where emails were not sent when triggered by ticket automation rules in place.
- Fixed an issue affecting the Show all tickets button navigation on the new Ticket page.
- Fixed an issue where incorrectly displaying certain French characters in the new Ticket page.
- Fixed an issue with the Helpdesk agent preventing technicians from starting a chat session with end users.
- Fixed an issue in the new Ticket page where the dropdown with dependencies fields were not properly ordered.
- Fixed an issue preventing technician reassignment via ticket automation rules.
Marketplace
- Fixed an issue preventing the skipping of the Bitdefender trial via the App Center.
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Fixed an issue preventing users from activating Keeper.
- Fixed an issue where some legacy users weren't receiving Online backup summary emails.
January
RMM
- Fixed an issue affecting CPU metrics on Linux agents, where the CPU graph displayed incorrect data, showing abnormally high values.
- Fixed an issue where executing certain scripts directly from the Shared Script Library resulted in no action when run.
- Fixed an issue where the monitoring agents for SNMP devices did not update correctly when switching between customers in Network Discovery, displaying the previous customer's agents until the page was refreshed.
- Fixed an issue where the Auditor report did not accurately reflect the current antivirus software on devices due the the Security information on the Agent page not auto-updating.
- Fixed an issue preventing software installation from a private repository.
- Fixed an issue where attempts to update software versions in software bundles resulted in error, preventing users from updating or deleting old software.
- Fixed an issue preventing the Patch management & IT automation page from loading.
PSA
- Fixed an issue where the frequency details were not visible on the main view of scheduled tickets in some instances.
- Fixed a rare issue where the ticket automation rules, particularly when using the Hours since status changed condition, were triggering notifications at incorrect times, resulting in multiple and premature email alerts.
- Fixed an issue where the ticket auto-assignment feature was not evenly distributing tickets in a round-robin pace, particularly in scenarios with multiple automatic emails generated simultaneously from a 3rd party.
- Fixed an issue preventing a ticket status from being updated to Closed, where some users encountered an error message stating, "Failed to update database AIOPlatform because the database is read-only."
- Fixed an intermittent issue in the new UI where tabs on the right side of the Ticket page, such as time tracking and contact information, were not being displayed on some tickets.
- Fixed an issue where responses to a closed ticket did not trigger a notification or create a follow-up ticket as expected.
- Fixed an issue in the beta environment on the new Ticket UI where selecting a product family and then switching to another resulted in an empty product field, preventing users from selecting products under each product family.
- Fixed an issue preventing scheduling a one-time ticket on certain dates.
- Fixed an issue where the AI Scheduler scheduled recurring tickets not aligning with specified dates.
- Fixed an issue in the new UI where changing a ticket's status to resolved/closed automatically displayed an error message and prompted to update already completed required fields.
- Fixed an issue with Azure AD sync, where attempting to sync users without selecting any specific group failed to import any Azure AD users to the selected sites.
General
- Fixed an issue preventing the Recent Processes Report from properly loading.