Maintaining the security of your Atera account is essential to protecting your organization’s data, devices, and IT operations. While Atera provides a secure and compliant platform, safeguarding access to your account also relies on following industry-recommended security practices. This article outlines the key steps you and your team can take to strengthen account protection, reduce unauthorized-access risks, and ensure your environment remains secure and resilient.

Our recommendations

• Use strong and unique passwords: Set up long, complex passwords that are not reused across other services, do not include personal information, and are hard to guess.
• Enable multi-factor authentication (MFA): MFA is a mandatory security feature for paying customers. This additional security verification step is a crucial line of defense, helping protect your account from unwanted access.
• Use a dedicated password manager: Consider using an enterprise-focused solution for managing your critical account credentials. This improves security and control over your passwords and MFA.
• Enable single sign-on (SSO): Streamline logins by setting up SSO. Atera offers Single Sign-On (SSO) integration for subscribers on select plans.
• Create an Access List: For an added layer of security, we recommend creating an Access List. This enables administrators to define specific IP addresses from which users are permitted to access the platform.
• Enforce least-privilege access: Assign users only the permissions they need. Atera supports role-based access control (RBAC), allowing the creation of custom roles and permission sets.
• Keep technicians’ devices secure: Ensure endpoint devices used to access Atera include standard safeguards such as malware protection, a local firewall, an updated OS, and password protection. You can also consider the Atera Marketplace for recommended Atera-compliant security solutions.
• Verify Atera domain: Verify that you are accessing Atera’s official login page before entering your credentials. Watch for misspelled or look-alike domains that may attempt to phish or pharm your account information.
• Biometric login: Set up your login to Atera with biometric authentication (Face ID or fingerprint) for a faster and more secure experience.

Should you observe any irregular activity or have concerns regarding the security of your account, please contact support  for further assistance.