The Ticket alerts dashboard is one of Atera's preset analytical reports. It displays an overview of tickets created from alerts and breaks them down by alert type, severity level, device type, and more.
Note:
- The Access reports permission is required to view preset analytical reports.
- Analytical reports are available to Expert, Master, and Enterprise users.
- Analytical reports are available to Growth, Power, and Superpower users.
Understanding the Ticket alerts dashboard
The Ticket alerts dashboard displays the following:
- Critical, Warning, and Information Alerts: The total number of alerts in the selected period.
- Severity Level by Category: A table showing alerts by severity for each category (Disk, Hardware, and Performance).
- Severity Level by Device Type: A pie chart showing the percentage of alerts by device type (Windows PC, Windows Server, Mac, Linux Server/PC) and severity category (Critical, Warning, Information).
- Alerts by Total Duration (hours) and Severity Level: A bar graph showing the total duration (in hours) of alerts by severity level.
- Alerts by Device Type: A bar graph showing the total number of alerts by device type.
- Alert Details: A table detailing the ticket creation date, alert severity level, alert category, inventory device type, alert status, agent name, technician name, customer name, and total ticket duration.
Generate a Ticket alerts report
1. From the sidebar, click Reports.
The Reports page appears.
2. From Analytical reports > Presets, click Ticket alerts.
The Ticket alerts dashboard appears.
