Supercharge your Atera experience by seamlessly integrating it with thousands of applications through Zapier; automating workflows, streamlining tasks, and boosting your productivity with effortless connections. Whether you want to sync data, trigger actions, or enhance your IT operations, Zapier makes it easy to connect the tools you love with your Atera platform.

Supported triggers and actions

Zapier’s workflows are called 'Zaps'. These Zaps smoothly connect your apps to handle repetitive tasks for you. Each Zap starts with a trigger — something that sets it off — and then performs an action to get things done effortlessly. The following Atera triggers and actions are available:

Triggers

New alert created: Triggers when a new alert is created.

Alert resolved: Triggers when an alert is resolved.

New ticket created: Triggers when a new ticket is created.

Ticket assignment changed: Triggers when a ticket is assigned to a technician.

Ticket status changed: Triggers when a ticket status is changed.

End user responded to a ticket: Triggers when an end user responds to a ticket.

Actions

Create alert: Creates a new alert. Requires an alert title, device GUID, and customer ID. 

Resolve alert: Resolves an alert. Requires the alert ID.

Find alert: Gets an alert. Requires the alert ID.

Create ticket: Creates a ticket. Requires the ticket title and ticket description.

Update ticket: Updates a ticket. Requires the ticket ID.

Find ticket: Finds a ticket. Requires the ticket ID.

Zapier templates

These ready-made templates let you automate tasks, streamline workflows, and boost your productivity with just a few tweaks. If you don’t find exactly what you need, creating your own templates in Zapier is simple, giving you endless possibilities to customize your integrations.

Slack

Send Slack messages when tickets are created in Atera

• When a new ticket is created in Atera.
• Then post a message to a specified Slack channel.

This automation keeps your team informed about new tickets, enhancing their efficiency and coordination. Learn more

Send Slack message when tickets are assigned in Atera

• When a ticket is assigned to a technician in Atera.
• Then post a message to a specified Slack channel.

This automation keeps your team informed about task updates, ensuring everyone is instantly kept up to date. Learn more

Acronis

Create tickets in Atera when alerts are raised in Acronis Cyber Protect Cloud

• When a new alert is created — or an existing alert is updated — in Acronis.
• Then create a new ticket in Atera.

This automation ensures cybersecurity issues are tackled and solved before they spin out of control. Learn more

Create your own 'Zap' (workflow)

The following automation will be built with the AI-powered Zap Builder to illustrate its potential. It will show creating a ticket in ServiceNow whenever a ticket is generated in Atera. It is intended for demonstration purposes and is not a complete solution. The steps outlined here can be applied to any other automation scenario.

To create a Zapier automation:

1. Log in or sign up to Zapier

2. On the Home page, describe what you'd like to automate. 

3. Click the send icon.

After a few seconds, the automation ('Zap') is created.

4. Click Try it to finishing setting up the 'Zap'.

5. Sign in to both accounts used in the automation.

6. Edit the trigger if necessary. Then test it to see if it's pulling the correct information.

7. Configure the action as needed. Then test it to see if the automation works as expected.

For more information on creating 'Zaps', see Create Zaps