This article provides step-by-step instructions for connecting to your device using Work from Home.
Connect
Connect to your work computer from anywhere using secure remote access from your smartphone, tablet, or personal computer. You will need:
- Portal access: This is your organization's Service/Customer Portal. If you do not have access, or have forgotten the web address, please contact your IT team.
- Splashtop for RMM: Ensure that Splashtop RMM is installed on the device you are using to initiate the remote connection. If this is your first time using Work from Home, you'll be prompted to download and install Splashtop for RMM on the device you're connecting from.
- Mobile phone access: Your personal or company device. In case you do not receive the verification code via SMS, please check your email. If you have lost access to your phone, please contact your IT team to reset your two-factor authentication (2FA).
- Enable pop-ups: Ensure that pop-ups are enabled in your browser settings to facilitate the connection.
To connect remotely to your work computer:
1. Launch your Service/Customer Portal.
Note: If you do not have this link, please ask your IT team to share it with you.
The Service/Customer Portal login page appears.
2. Enter your email and password. Then click Log in.
The Service/Customer Portal page appears.
2. From the Work from Home tab, click Connect.
A verification code will be sent via SMS to the assigned mobile phone.
3. Enter the verification code. Then click Verify.
Note: You may first be asked to enter your phone number. If so, enter it, and click Save & Send Code. Your mobile number will be saved for future access.
4. Click Open Splashtop for RMM.
Splashtop will launch, and you’ll be connected to your work computer.
