This article provides step-by-step instructions for connecting to your device using the Work from Home feature.

Prerequisites

In order to connect successfully to your device using Work from Home, you will need the following:

• Connection Link: This is the URL used to access your device remotely. If you do not have this link, please contact your IT team.
• Splashtop for RMM: Ensure that Splashtop RMM is installed on the device you are using to initiate the remote connection.

Connect Remotely

Follow the steps below to access your device remotely through Work from Home:

1. Open Link: Launch your web browser and enter the connection link provided by your IT team. This will redirect you to the Work from Home login page.

2. Enter Your Credentials: Input your email address and password in the respective fields, then click Log In. Please note that the credentials for Work from Home are the same as those used for the Customer Portal.

2. Enter Your Credentials: Input your email address and password in the respective fields, then click Log In. Please note that the credentials for Work from Home are the same as those used for the Service Portal.

Important: If you do not remember your portal credentials, contact your IT team for assistance in resetting them.

3. Provide Your Phone Number: After logging in, you will be prompted to enter your phone number. Select your country code and input your number. Click Log In once you have completed this step.

In case you do no receive the verification code via SMS, please check your emails. In case the code fails to be sent via SMS, Atera will send the code to your email address.

4. Enter the Verification Code: You will receive a verification code via SMS. Enter this code in the designated field and click Verify.

Congratulations! You can now connect to your device by clicking the Connect button.

Important notes

• If this is your first time using Work from Home, ensure that you download and install Splashtop for RMM on the device you will be connecting from.
• The verification code will be sent to your phone number every seven days.
• If you have lost access to your phone, please contact your IT team to reset your two-factor authentication (2FA).
• Ensure that pop-ups are enabled in your browser settings to facilitate the connection.