Easily troubleshoot and resolve IT issues directly within Slack and/or Microsoft Teams with Robin. Empower your end users with Atera's AI right in their favorite workspace, boosting your productivity and enhancing their support experience
Note: This feature is currently available to a limited group of users, but will be rolled out soon!
Prerequisites
For end users to have access to Atera's Robin via Slack or Microsoft Teams, ensure:
- Sites are synced with AzureAD. Learn more
- Robin is enabled in your account. Learn more
- Robin is enabled for sites synced with AzureAD. Learn more
Connect Robin to Slack
For more information, See Add apps to your Slack workspace
To connect Robin to Slack:
1. Go to AI Center > Settings > Configuration.
2. Under Communication apps, click Connect on the Slack tile.
You'll be redirected to sign in to your Slack workspace.
3. Enter your workspace's Slack URL. Then click Continue.
Connect Robin to Teams
To connect Atera's Robin to Microsoft Teams:
1. Go to AI Center > Settings > Configuration.
2. Under Communication apps, click Connect on the Teams tile.
You'll be redirected to Microsoft's Atera Robin page
3. Click Get it now.
4. From the Teams webapp or desktop app, click Apps.
5. Find Atera Robin. Then click Add.
The Atera Robin window appears, providing an overview, features and app permissions.
6. Click Add.
Atera's Robin is now available in your Teams account.
