Welcome to bug heaven (or HELL!), where pesky issues are cataloged according to the months in which they were resolved.

April

RMM

• Fixed an issue where launching software with administrative privileges during a remote session caused the session to disconnect.
• Fixed an issue where filters applied in the Patch management dashboard Overview tab were not carried over when viewing 'Devices missing OS patches,' resulting in no results displayed.
• Fixed an issue where scheduled IT automation profiles did not run at the designated time due to a bug in the scheduling mechanism when changing the time zone from negative to positive UTC.
• Fixed an issue where software inventory filters were not applied unless they were removed and re-added, causing all installed software to be displayed.
• Fixed an issue where the Patch summary report displayed no information when filtering by Office updates, Service pack updates, or Tool updates.
• Fixed an issue where Google Chrome did not update to the latest version automatically within Software Bundles and required re-adding manually to reflect the current version.
• Fixed an issue where the same drive was listed multiple times under the Disks section, instead of appearing only once per device.
• Fixed an issue where attempting to uninstall software in bulk from the Software inventory Report did not successfully remove the selected software from devices.
• Fixed an issue where desktop devices were incorrectly categorized under the Server summary section in the Patch status summary report, resulting in inaccurate device statistics.

PSA

• Fixed an issue where the emailed scheduled Service Level Agreement (SLA) report showed all values as 0, despite the report containing ticket data.
• Fixed an issue where uploading a PDF file to the Knowledge Base triggered a Cloudflare block, preventing the upload despite admin permissions.
• Fixed an issue where scheduled recurring tickets were not being created according to the saved instructions, causing them to miss their scheduled time.
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General

• Fixed an issue where the Assets analytical report displayed no results, despite the Number of assets widget showing existing assets.
• Fixed an issue where the Assets analytical report was stuck on loading or not loading the full report due to a high number of assets.
• Fixed an issue in a scheduled Technician comparison report where selecting the Excel option didn't trigger a download.

March

RMM

• Fixed an issue causing the software inventory to incorrectly mark applications as 'Updatable' and display outdated software versions despite no available updates.
• Fixed an issue where modifying a software bundle's name and source caused the incorrect source to be displayed on the Agent console. 
• Fixed an issue where the Patch & automation feedback report failed to display information for selected tasks within the profile.
• Fixed an issue where using a custom field in advanced filters on the Devices page prevented device data from loading.
• Fixed an issue where sound notifications were triggered for information alerts even though no alert parameter was set.
• Fixed an issue where filtering by Software Version displayed no results in the Software inventory report.
• Fixed an issue where sorting the OS version column in the Devices page caused the page to load and spin indefinitely.
• Fixed an issue where available updates were not displayed for Mac devices on the Available patches window of the device.

PSA

• Fixed an issue where tickets were not created when emails were sent to the auto-generated address due to a looping conflict from the end-user, technician, and support email sharing the same address.
• Fixed an issue where manual one-time ticket scheduler did not include a time selection option, only the date.
• Fixed an issue preventing the Timesheet report from generating, and displaying an error instead.
• Fixed an issue where the mobile phone number incorrectly displayed the customer's phone field instead of the mobile phone field.
• Fixed an issue where a Checkbox custom field was incorrectly treated as mandatory, blocking ticket creation unless checked.
• Fixed an issue where ticket time entries appeared misaligned on wide-resolution screens.
• Fixed an issue where technicians with limited customer access were not properly excluded from the automatic assignment ticket automation rule.
• Fixed an issue where a ticket automation rule wasn't triggered when changing the assigned technician, so the "Send email to technician" action was not executed and technicians did not receive emails about the ticket assignment change.
• Fixed an issue where technicians in the assigned group were not displayed in the Assign technician dropdown of a ticket on the Tickets tab of the Customer page.
• Fixed an issue where the Contact field intermittently disappeared from a ticket after adding a reply or modifying details.

February

RMM

• Fixed an issue where Windows 11 eligibility status was incorrectly displayed in the OS and Security tab of a device, causing discrepancies with Microsoft's PC Health Check tool.
• Fixed an issue where attempting to install the Windows 11, version 24H2 patch showed a successful completion in logs but did not actually install the update on the device.
• Fixed an issue where the Uninstall command from Software Inventory failed to remove the selected software from devices.
• Fixed an issue where certain software was not appearing in search results, despite appearing locally on WinGet.
  Fixed an issue where no options were displayed under the OS patches dropdown on the Patch management dashboard.
• Fixed an issue causing an IT Automation profile to execute multiple times despite being scheduled to run once a week on Mondays.
• Fixed an issue preventing users from adding new SNMP devices.
• Fixed an issue causing the first folder in the dropdown list to be auto-assigned when installing the Atera Agent.
• Fixed an issue where the Windows serial key and Office serial key incorrectly displayed the same value in the Agent console.
• Fixed an issue causing ScreenConnect to connect to the wrong device instead of the selected one.
• Fixed an issue where CMD and PowerShell would get stuck at 'Connecting' when using the 'Run as User' option.
• Fixed an issue where software bundles were not displayed, preventing users from adding them to IT Automation profiles.
• Fixed an issue where the Recent processes report was not loading and timing out.
• Fixed an issue where the option to assign the agent to a customer or folder was missing during agent installation.

PSA

• Fixed an issue causing inconsistencies between the Load analysis report and the summary of the report in the scheduled email.
• Fixed an issue where email replies sent from a ticket were not received by the end-user, and emails from end-users did not create tickets within the console.
• Fixed an issue where the Timesheet report failed to load data properly due to external accounting integrations, resulting in an error message instead of generating the expected report.
• Fixed an issue where bolded email addresses in Outlook emails appeared with "b" and "/b" tags in of ticket replies instead of proper formatting in Atera tickets.
• Fixed an issue where the customer's name and contact information were not displaying in the Scheduled tickets tab.
• Fixed an issue causing custom ticket fields to appear overlapped in the Service Portal when more than 12 fields were added to a form.

General

• Fixed an issue causing exporting of reports to fail after the first attempt, displaying an error message or generating incomplete reports.
• Fixed an issue where the scroll functionality in the Assets tab did not work properly on 14” screens unless the browser zoom was adjusted.

January

RMM

• Fixed an issue where the information in the Metrics tile of the Agent console was unavailable, preventing users from viewing performance data over time.
• Fixed an issue where Hard Disk usage thresholds did not generate alerts on Linux devices, preventing monitoring when usage exceeded defined limits.
• Fixed an issue causing software installation failures on Mac devices for both individual and bundle deployments.
• Fixed an issue where Custom views on the Devices page would reset to the default view, instead of displaying the personalized column layout, despite showing that the custom view is selected.
• Fixed an issue where the Patch & automation feedback report resulted in an error and failed to fetch information regarding WinGet software updates.
• Fixed an issue preventing the Patch status summary report from loading and displaying information.
• Fixed an issue in the Agent console where the Windows 11 eligibility information did not correctly reflect the eligibility of the device, displaying Not eligible when the device was eligible.

PSA

• Fixed an issue causing the Tickets page to auto-refreshed and scroll back to the top whenever a ticket was updated or a new ticket was created.
• Fixed an issue where main contacts were unable to post updates on tickets linked to other contacts, causing the Publish button to be grayed out and the reply not to be saved.
• Fixed an issue where the Backlog in the Load analysis report showed incorrect ticket counts, with discrepancies between the report's backlog number and the filtered ticket list for Open and Pending tickets.
• Fixed an issue with the Timesheet report, where tickets with checkbox custom fields were not accurately displaying if the field is selected.
• Fixed an issue where adding a contract with a future start date while creating a ticket caused the information in the ticket's Contact info to disappear.
• Fixed an issue causing the assigned device to disappear from a ticket after a technician saves a ticket reply.
• Fixed an issue where the assigned group was incorrectly removed from a scheduled ticket.