Release Notes September 2015

Atera Software General

New

• Unification of Alerts (RMM), Tickets, Analytics and Billing.
• Direct Relations between Agent, Customer, Alert and Ticket
• You can directly assign a monitoring Alert to a ticket that then will be handled, tracked and billed.
• Agent reporting enhanced security from 128Bit encrypted data over HTTP to SSL communication
• New Audit mechanism; every field and action is logged with the specific technician that made the change
• New unified permissions system with specific customer/s support access, RMM, HelpDesk and Online backup permissions.
• Unified Reporting area (both PSA & RMM reports)
• Redesign of all RMM reports
• New Customer Monthly Health and activity report
• Mobile: Fully responsive system (All devices and form factors).

Fixes and Updates

• Bug fixes

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Remote Monitoring and Management

New

• New Alerts Notification including a Counter at the top navigation bar viewable in any page.
• New Tab for the specific management and handling of technical Alerts
  • Filtering/Sorting alerts by: Device types, Customer, Customer Rank, Alert Status, Severity
  • Assign Alert to a new Ticket/Navigate from Alert to existing Ticket
  • Multiple Actions on Alerts: Mass Resolve , Snooze, Delete
• New Tab for the specific management and handling of Devices, gives you a full view of all devices under your management.
  • You can connect directly to each device and perform quick management actions on Workstations and Servers.
  • You can run Multiple Actions on devices (cross company actions): Mass Delete, Threshold and Automation settings.
• New Agent view
  • Daily/Weekly/Monthly Performance statistics graph
  • Alerts categorized by type (Hardware, Performance, Disk, Availability, Exchange, Other)
  • More specified Software & Hardware information in Agent page
  • Office/Windows keys in Agent Dashboard
  • More specified disk space (general + per partition)
  • More visible Active Threshold & Active IT Automations
  • Improved response from Active Agent
  • List of monitored devices by the Agent and their status
  • Favorites support for devices, favorites will get promoted to the top of the devices list and will appear in favorite’s box in the dashboard.
• Agent Management new features:
  • CPU % for tasks added to Task manager
  • Search option added to Program list
  • Advanced filtering added to Agent patches list
• Internal Monitoring agent is now open to all device types
• Improved Patch management
  • Patch Excluding support added (Both profile & Global list)
  • Reboot after patches installation (if needed)
• IT Automation new features:
  • Monthly scheduler support added (option to add specific day/s of the month)
  • Scripts support added
  • Disable Automation option added
  • Enhanced search (in-page) for all Profiles
• Scripts Store added , user can add scripts/executables and run manually on Agent/Company or in automation
• Threshold new features:
  • Disable profile option added
  • Search profile support in the profiles list

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Remote Access and Support

New

• Super-fast connection to Workstations and Servers
  • Initial connect and ongoing work speed is fast and fluid.
• Connect to Workstations share screen with users using RDP protocol
• Connect to server using RDP
• Remote Connection additional parameters support:
  • Multi-monitor
  • Console connection /Admin
  • File Transfer (Large files) from Technician station to remote Workstation/Server.
  • Clipboard support
  • P2P Support for a direct connection between you and your customers (with port forwarding)

Helpdesk and Ticketing (PSA)

New

• Multiple Actions in Tickets List:
  • Mass Delete, Change Status, Change Priority, Change assigned Agent
• New Ticket Source: Alert (also available in Tickets list filters)
• Ticket reopening on customer replay
• New option to prevent reopening of a closed ticket
• New option to disable time tracking on a closed ticket

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