Create (or Assign) a Ticket From an Alert

You can easily create (or assign) a ticket from an alert. This article explains how.

To create a new ticket from an alert:

1.  Navigate to Alerts, on the side panel (alternatively, go to Customers > the specific customer > Alerts tab). 

The alerts appear.

2.  Click on Create Ticket > Create New Ticket.

The New Ticket screen appears.

3.  Fill out the ticket form:

• Select or enter the contact in the Select Contact field, or click Add New Contact to add a new contact.
• The ticket Description is automatically entered.
• Specify whether or not to start the ticket timer, while creating the ticket by checking (or un-checking) the box in the Register Ticket Creation Time field.

4.  Click Add to create the ticket.

The new ticket is added, and appears on the Tickets page. 

 Note: You can also set automatic ticket creation from alerts.

To assign an alert to an existing ticket:

1.  Navigate to Alerts, on the side panel (alternatively, go to Customers > the specific customer > Alerts tab). 

The alerts appear.

2.  Click on Create Ticket > Assign Existing Ticket.

The Select Ticket screen appears.

3. Enter/select the ticket you wish to assign, and click Apply. The alert is now assigned to the ticket.