Atera gives you the tools to remotely monitor your organization's networks in real time, ensuring devices stay healthy and employees stay productive. Alerts allow you to stay on top of potential problems and handle them before users are even aware.
You can set a default email address for receiving alerts. Once set, this can be used as a default for new sites, and can also be applied to all existing sites.
Atera gives you the tools to remotely monitor your customer networks in real time, ensuring devices stay healthy and customers stay happy. Alerts allow you to stay on top of potential problems and handle them before your customers are even aware!
You can set a default email address for receiving alerts. Once set, this can then be used as a default for all new customers, and can also be applied to all existing customers.
Note:
- Alerts created via API will not send an email notification.
- To prevent spamming the mailbox, one email notification will be sent per hour for each recurring alert.
- It is not possible to set email alerts for Information level alerts.
Set up alerts for all sites
Modify all of your sites' email alert settings in bulk, ensuring you receive emails for any alerts generated by your sites' devices according to your preferences.
Set up alerts for all customers
Modify all of your customers' email alert settings in bulk to receive emails for any alerts generated by your customers' devices according to your preferences.
To set an email address for receiving alerts:
1. From Admin (on the sidebar), go to Monitoring and automation > Alert settings.
The Alerts settings page appears.
2. Toggle on Alerts Email.
3. Enter the email address in the Send to field.
4. Click the plus icon to add a recipient, or click the minus
icon to delete a recipient.
5. Click Warning, Critical, and/or Resolved to receive emails for each alert status.
6. Select the time frame to receive the email alerts. Then click Save.
7. Click Apply To All Existing Sites.
Note: Simply clicking on "Save" will not apply the changes to any sites. As a result, you will not receive emails for any alerts generated within your Atera instance.
7. Click Apply To All Existing Customers.
Note: Simply clicking on "Save" will not apply the changes to any customers. As a result, you will not receive emails for any alerts generated within your Atera instance.
Set up email alerts per site
Modify the email alert settings of each site individually for control over which alerts send emails and the recipients of each alert.
Set up email alerts per customer
Modify the email alert settings of each customer individually for control over which alerts send emails and the recipients of each alert.
To modify alert settings of a site:
1. From the Sites tab, select a site.
To modify alert settings of a customer:
1. From the Customers tab, select a customer.
2. From the Alerts tab, click Alert settings > Manage site.
2. Go to the Alerts tab. Then click the Alert settings button ().
The Site alert settings window appears.
The Alert settings window appears.
3. Toggle on Enable alert settings and add the email addresses of the recipients.
3. Here, you can enable alert settings for this customer and add the email addresses of the desired recipients. As well as modify the parameters that determine which alerts generate an email.
4. After making all the desired changes, click Apply.
Now, any alerts that meet your criteria will send an email to the desired recipients.
Set up email alerts on folders
In addition to configuring alert settings on a site level, you also have the option to set up email alerts in your folders. Learn more about how to use folders to manage devices
To set up email alerts for a folder:
1. From the Sites tab, select a site.
2. From the Alerts tab, click Alert settings > Manage folder.
The Folder alert settings window appears.
3. Select a folder from the dropdown menu.
4. Toggle on Enable alert settings and add the email addresses of the recipients.
5. After making all the desired changes, click Apply.
Now, any alerts that meet your criteria will send an email to the desired recipients.
In addition to configuring alert settings on a customer level, you also have the option to set up email alerts in your folders. Learn more about how to use folders to manage devices
To set email alerts for folders:
1. From the Customers tab, select a customer.
2. From the Devices tab, click Folders and select a folder.
The Folders tab appears.
3. Click Actions > Alerts Settings.
The Alert settings window appears.
4. Check the Enable alert settings for this folder checkbox and add the email addresses of the recipients.
5. After making all the desired changes, click Apply.
Now, any alerts that meet your criteria will send an email to the desired recipients.
In addition to configuring alert settings on a customer level, you also have the option to set up email alerts in your folders. Learn more about how to use folders to manage devices
