Excluding the Atera Agent keeps your device monitoring and management running smoothly. By excluding the agent paths from antivirus or endpoint protection platforms, you avoid interruptions that could affect its performance and operation, while still maintaining your security standards.
Paths to exclude
Exclude these paths to ensure smooth sailing for your Windows Atera Agents (v1 and v2).
- %PROGRAMFILES%\Atera Networks
- %WINDIR%\Temp\AteraUpgradeAgentPackage
- %WINDIR%\Temp\Agent.Package.Availability
Whitelist Atera’s Legacy Certificates
If your Anti Malware (AV or EDR) also has a certificate whitelisting feature, you may download the following legacy certificates and configure them.
For more information, please refer to your security software's documentation resources or contact support.
