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    Activate Webroot in Atera

    Webroot is an antivirus and cloud-based, threat protection software that stops threats in real time and secures businesses and individuals wherever they connect. This article walks you through the process of activating Webroot in Atera, creating Webroot sites, and installing Webroot on your customers' computers.

    Atera recommends that you create a Webroot site per customer. We recommend this because each site in Webroot has its own installation key, so following this best practice will avoid potential issues when using Webroot with multiple customers.

    Atera also offers full web browsing protection for all your customers' endpoints. With Webroot's SecureAnywhere DNS Protection, you can finely tune web access policies to prevent everyday web usage from becoming a major security risk.

     

    Time estimate to complete this procedure:

    It should only take about ten minutes to run the Webroot activation and installation processes. This is a rough estimate based on our experience with several customers.

     

    This article explains how to:

     

    Activate Webroot

    1. From the left-hand panel click Add-Ons > AntiVirus > Webroot > Activate
    Activate_Webroot.gif

     

    The Webroot Activation pop-up form appears.
    mceclip1.png

     

    2. Enter a valid Email address.
    3. Agree to the Terms and Conditions by enabling the checkbox

    4. Agree to the billing terms by enabling the checkbox (read more about our Webroot pricing model here).
    5. Click Activate.

    A confirmation message appears.

     
    mceclip2.png

    You will receive Webroot activation instructions via email within fifteen minutes. Follow these instructions to activate Webroot.

     

     

    6. Log in to the Webroot dashboard by clicking here.
    7. Change your password by following the instructions in the Webroot email.

     

     

    Create a Webroot Site for each Atera Customer

    Creating Webroot Site(s) is an extremely important step. Ensure you complete this step correctly or Webroot may not function as intended within Atera.

    mceclip2.png

    1. Log in to Webroot and under the Sites List tab, click Add Site.

    The Add Site page appears. 
    mceclip4.png

    2. Enter the Site (Customer) details.

    Atera recommends that you pick a Site / Company Name that is identical (or similar) to the Atera Customer Name, this will make it easy to recognize the agents.

    Mandatory fields: 

    • Company Size
    • Company Industry 

    3. Click Next.

    4. Review Admin Permissions.
    mceclip5.png

    5. Click Next.

    6. Review the Endpoint Protection settings and click Next.
    mceclip8.png

    Mandatory field:

    • Site Seats (This field is for your reference only to identify how many seats each site will use and is not used for billing purposes)

    Note: By default, the site is created with full capabilities, but you also have the option to create it as a 30-day trial by selecting the relevant option under Keycode Type. 

     

    7. Enable DNS Protection or leave it disabled, then click Next. 

    mceclip9.png

    Note: Enabling DNS Protection on a site will incur additional charges. Learn more

     

    8. On the Security Awareness Training screen, click Save. 

    mceclip10.png

    Note: Currently, the Security Awareness Training module cannot be enabled through Atera. 

     

    The site is created. Repeat this process for each Atera customer who you want to be protected by Webroot. 

     

    Install the Webroot Client on Atera Agents

    There are two ways you can choose to install the Webroot client:

    • Install to a single Atera Agent
    • Install to multiple Agents via the Atera customer page

     

    Installing Webroot on a Single Agent:
    1. Within Atera, go to the specific device's Agent Console page, then click Manage > Webroot > Install
    mceclip12.png

    2. Enter your Webroot Key.

    Only the key that was generated by Atera is "authorized”. For example CE90-ATERA-061D-1A40-4E5B
    mceclip13.png

    3. Click Apply.

    The Webroot key should be taken from Webroot > Sites List

    mceclip11.png

    (i) Optional actions:

    • Update
    • Scan
    • Uninstall

     

     

    Installing Webroot on Multiple Customer Agents:
     1. Within Atera, go to the specific customer's page, then click the Devices tab > Webroot Actions 
    mceclip15.png

    2. Enter the Webroot Key.
    mceclip16.png

    3. Select Agents from the Available list using the checkboxes (or Select All).

    4. Specify the Run on Agents setting (Run scripts on online agents immediately or choose a later time to run the script on agents currently offline).

    5. Click Install.

    Webroot will be installed on the selected agents.

    webroot_important.jpg For any further information or for troubleshooting the Webroot platform please contact Webroot support

     
    Still have a question? Contact us
    Ilana Wolf

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