This FAQ covers everything you need to know about Emsisoft Endpoint Protection via Atera — including installation, licensing, billing, deployment, supported platforms, EDR features, and available editions.
Overview
Q: What is Emsisoft?
A: Emsisoft is a cybersecurity solution that provides advanced antivirus, anti-malware, and endpoint detection and response (EDR) protection for Windows workstations and servers. It is designed for managed service providers (MSPs) and IT professionals using Atera.
Q: Which Emsisoft packages are available through Atera?
A: You can choose between:
Emsisoft Business Security — standard protection for Windows workstations and servers.
Emsisoft Enterprise Security + EDR — includes all Business features plus advanced EDR tools for detecting, investigating, and responding to endpoint threats.
- Emsisoft Products
Q: Is there a free trial available?
A: Yes. A 30-day free trial is available to all Atera customers and automatically converts to a paid subscription at the end of the trial period.
Compatibility and Deployment
Q: Which operating systems does Emsisoft support?
A: Emsisoft supports 64-bit Windows 10 and 11, and Windows Server 2016, 2019, and 2022.
Note: MacOS and Linux installations require manual setup scripts and are not supported via Atera.
Q: Can I install Emsisoft on ARM-based Windows devices?
A: No, Emsisoft is not compatible with ARM-based processors.
Q: Can I deploy Emsisoft to devices with the Atera agent installed?
A: Yes. Deployment via Atera is optimized for devices that already have the Atera agent installed.
Q: Is the Emsisoft installation silent or interactive?
A: The installation is silent and does not require user interaction or reboot.
Q: Can I deploy Emsisoft to multiple devices at once?
A: Yes. You can use bulk deployment from the Devices or Sites tabs in Atera.
Q: What happens if devices are offline during installation?
A: Installation requests will process automatically when devices come online, within 24 hours.
Activation and Management
Q: How do I activate Emsisoft in Atera?
A:
Go to App Center > Emsisoft.
Click Get Started and enter your email.
Follow the setup instructions in your activation email.
Q: What should I do if I don’t receive the activation email?
A: Contact Emsisoft Support for assistance with missing activation messages or setup issues.
Q: Can I migrate my existing Emsisoft account to Atera?
A: Yes. Monthly-billed Emsisoft accounts can be migrated directly through Atera’s App Center.
Q: How do I manage Emsisoft licenses and devices?
A: All management is done through the Emsisoft Management Dashboard, where you can view, assign, and control device protection across workspaces.
Q: Can I sync Atera customers with Emsisoft?
A: Yes. Use the “Sync Customers” feature in the App Center when activating or creating new workspaces.
Q: Where do I manage policy templates or group settings?
A: Policy templates can be created and managed within the Emsisoft Management Console, allowing you to apply consistent security rules across multiple workspaces.
Billing and Licensing
Q: How is Emsisoft billed in Atera?
A: Billing is per protected device, charged monthly by default or annually on request.
Q: Is there a minimum device count for Emsisoft licenses?
A: Yes. A minimum of 3 seats applies, but MSPs are billed only for active, protected devices.
Q: Can device counts change monthly?
A: Yes. Billing automatically adjusts based on the number of active devices each month.
Q: When does billing start?
A: Billing starts as soon as a device is enrolled and protected by Emsisoft.
Q: What happens if a payment fails?
A: After a 7-day failed transaction, you have a 21-day grace period (28 days total) before the account is deleted.
Q: Where can I view billing history and invoices?
A: Go to Admin > Subscription > Invoices in Atera to view billing details and download reports.
Q: Are annual billing options available?
A: Yes. Annual billing can be requested via Sales and may include custom pricing or discounts.
Q: What are the pricing rates?
A:
Business Security: $1.10 per device/month
Enterprise Security + EDR: $2.00 per device/month
Security Features
Q: What security layers does Emsisoft include?
A:
Dual-engine malware scanning
Behavioral analysis
Anti-ransomware protection
Advanced EDR capabilities (Enterprise only)
Q: What is Emsisoft EDR?
A: Emsisoft Endpoint Detection and Response (EDR) enhances threat visibility and remediation by providing real-time endpoint monitoring, investigation tools, and automated responses — available in Enterprise Security + EDR plans.
Q: Does Emsisoft integrate with Active Directory (AD)?
A: Yes. Active Directory integration is supported in the Enterprise Security tier.
Q: Can I create custom security alerts and notifications?
A: Yes. Configure alerting policies for threat detection, scan results, and blocked events in the Emsisoft Management Console.
Q: Does Emsisoft send security alerts through Atera?
A: Atera displays installation notifications and reports, while Emsisoft handles security alerts directly in its console.
Workspace and Policy Management
Q: How do workspaces function in Emsisoft?
A: Workspaces let you group devices by customer or department, with unique policies, billing, and license types per workspace.
Q: Can I mix Business and Enterprise licenses in one workspace?
A: No. Each workspace supports one license type only.
Q: How do I upgrade from Business Security to Enterprise Security + EDR?
A: Create a new workspace for Enterprise Security + EDR and reassign devices to it.
Q: How do I remove Emsisoft from a device or account?
A: Uninstall the software from devices, then delete the account from Atera.
Note: A reboot isn’t required but is recommended for full cleanup.
Q: What happens if I deactivate a workspace mid-cycle?
A: The workspace remains active until the end of the paid billing period, then automatically deactivates.
Monitoring and Reporting
Q: Can I view deployment status or errors?
A: Yes. Installation results and errors appear in Atera’s Recent Processes report.
Q: Can I export reports for billing or security events?
A: Yes. Reports are exportable from both Atera and the Emsisoft Management Console.
Q: Are notifications sent after installation completes?
A: Yes. Atera provides real-time notifications and visibility into installation status.
Q: Can I automate scans and security tasks?
A: Yes. Use Emsisoft’s policy templates to configure scheduled scans and automated remediation.
Q: Is invoice breakdown available per workspace or device?
A: Yes. Invoices show a detailed usage breakdown per workspace and device.
Support and Documentation
Q: Who provides support for Emsisoft?
A:
Atera Support: Handles billing, installation, and integration issues.
Emsisoft Support: Handles product-related and security-specific inquiries.
Q: Where can I find guides or onboarding resources?
A: Access Emsisoft guides and sales materials.
