As part of our ongoing commitment to delivering the best IT management platform on the market, Atera is updating its pricing structure for legacy accounts in 2026. This update aligns all accounts to our current website pricing, reflecting the significant expansion of the Atera platform since our last pricing update.

Below, you'll find answers to common questions about this transition, billing, and what to expect.

General Questions

Q: Why is Atera updating its pricing?

A: Since our last major pricing update, the Atera platform has expanded significantly with new capabilities, integrations, and improvements. To reflect the enhanced value of the platform and align all customers on a unified, consistent structure, we are transitioning legacy accounts to our current website pricing. We've made every effort to keep this adjustment to a minimum while continuing to deliver maximum value to your team.

Q: When does the new pricing take effect?

A: The effective date depends on your billing cycle:

• Monthly subscriptions: New pricing takes effect starting with your first billing cycle in June 2026.
• Annual subscriptions: New pricing takes effect on your first renewal date on or after late July 2026. If your renewal date falls before July 28, 2026, you remain on legacy pricing until your 2027 renewal.
• Enterprise / SuperPower / Custom contracts: Your dedicated CSM will reach out individually with a 90-day notice before your renewal.

Q: How do I know if I am affected by this change?

A: This update primarily applies to customers on legacy pricing plans — accounts signed before May 1, 2024, or those who have been locked into legacy pricing since July 2022.

• If you joined or renewed after May 2025, you are already on current pricing and no price change applies to you.
• You can verify your current plan and renewal date at any time by visiting your Subscription Page.

Q: Will my plan features or service level change?

A: No. Your plan features, device limits, and service levels remain exactly the same. The only change is the alignment of your subscription price to current rates at your next renewal or billing cycle.

Q: How can I see exactly what I'll pay after the change?

A: You can preview your new pricing at any time on your Subscription Page. The page displays your current plan, renewal date, current rate, and upcoming rate side by side, so there are no surprises on your next invoice.

Q: How was I notified about this change?

A: Affected customers received direct email communication on April 28, 2026, the official announcement date. If you didn't receive the email, please check your spam folder or contact your Account Executive.

Billing and Renewals

Q: I am in the middle of my annual contract. Does my price change immediately?

A: No. If you are mid-contract on an annual plan, the new pricing does not take effect until your current contract term ends and your account comes up for renewal in late July 2026 or later. You'll continue to be billed at your current rate until then.

Q: What is the cancellation policy if I decide not to renew?

A:

• Monthly plans: You can cancel at any time, and it will take effect at your next monthly billing date.
• Annual plans: Atera's standard 60-day auto-renewal policy applies. If you wish to make changes or opt out, you must do so at least 60 days prior to your renewal date.

Q: Can I lock in current pricing before the change?

A: Yes. If you're on a monthly legacy-pricing plan, you can lock in current pricing for one year by switching to an annual billing cycle before June 1, 2026.

Q: I previously cancelled my account and want to come back. Do I get my old price?

A: Welcome back! Returning customers are subject to the current pricing in effect at the time of reactivation. Legacy pricing is not available for returning accounts, but our team can help you find a plan that fits your needs.

Account Management

Q: I am an MSP. Does this change how many clients or endpoints I can manage?

A: Not at all. The pricing update does not change your plan's capacity or device limits. Pricing is calculated solely per technician. How you choose to package and price your services to your end clients remains entirely at your discretion.

Q: Can I change my plan or adjust my technician seat count before renewal?

A: Yes. You can adjust your plan or seat count at any time via your Subscription Page.

• Adding seats mid-cycle is prorated at your current rate.
• Reducing seats will take effect at your next renewal. If you're considering a plan downgrade, we recommend speaking with your Account Executive first to ensure the new plan still supports your team's day-to-day workflows.

Q: My account is managed through a partner or reseller. Who do I contact?

A: If your Atera subscription is managed through a reseller or distributor, your commercial terms and pricing conversations should be directed to that partner. They will notify you of any specific renewal terms based on this update.

Q: Who can I talk to if I have more questions?

A: Our support team is available 24/7 via live chat, or you can reach out to your dedicated Account Executive for a detailed review of your account.