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Release Notes April 2018

New Features

The following new features have been added to this Release:

  • Pending ticket affected by the SLA
    • First-time reply is the combined total time spent in the Open until the Technician first replies to the ticket. The SLA will pause on Pending.
    • Resolution time is the combined total time spent in the Open status until the technician closed/resolved the ticket. The SLA will pause on Pending
  • Partial hour billing: now you can bill your customers using custom time frames (e.g: 1.20 hours) on the Block Hours contract.
  • In the ‘Devices’ and the ‘Tickets’ view, you will now be able to see the total amount of items.

 

GoToAssist Integration has been removed

 

Fixed Bugs

Threshold Profile: Email notification – Some alerts appear with Gibberish

Patch management – General fixes.

Admin: Import customer – Operation failed.

Reports: Some reports displays incorrect data.

Global Search not functional.

Agent installation: Connectivity test failed during install agent

Deleting Agent from Atera console occasionally failed

Deleting Agent from Atera console occasionally returns the Agent online

Agent console: Program manager – shows two AteraAgent Process

Webroot key issues, error "Unable to complete your request"

 

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