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Recent Processes Report

The Recent Processes report, enables you to see, at-a-glance, the real-time status of recently run processes such as patches installed, scripts run, and software uninstalled. You can see, in real-time, whether these processes were successful or not.

 

 

To view the Recent Processes report:

 

1. From Reports (on the side panel), click Recent Processes (under General).

 

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The Recent Processes report appears.

 

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2. Select a specific Time Period from the dropdown menu to view processes initiated within that period.

 

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The Processes appear. You can filter by category to find exactly what you are looking for. Additionally, you can pin, autosize, or reset columns, by clicking on the  Hamburger_icon.jpg  menu, which appears when you hover over any column.

 

3. The process status appears as either 'In progress' (the process is still in progress) or 'Ended' (the process has ended). To see complete details on the success/failure of each process per device, click on the chevron_icon_pointing_right.jpg icon to the left of the customer name.

 

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Details appear.

 

 

 

View Patch Installation/Uninstallation Details

 

You can view detailed outcomes on the success/failure of each patch installation/uninstallation per device.

 

To view:

 

You can filter by 'Patch Management' in the Process Type category. Once filtered, you can click on the chevron_icon_pointing_right.jpg icon to the left of the customer name to see the detailed outcomes.

 

Patch_details.JPG

 

 

The details appear. They can be filtered by patch, product, category, device type and status details. Possible status details include:

  • Completed - Patch was successfully installed or uninstalled.
  • In progress - Still in process.
  • Failed - Patch installation/uninstallation has failed. When this occurs, please check the firewall, AV, network connectivity, and DNS, then try again. Troubleshoot further

 

 

 

View Scripting Details

 

You can view detailed outcomes on the success/failure of scripts run on specific devices.

 

To view:

 

You can filter by 'Scripting' in the Process Type category. Once filtered, you can click on the chevron_icon_pointing_right.jpg icon to the left of the customer name to see the detailed outcomes.

 

Ongoing_Processes_-_List_-_Script_-_expanded_Cropped.jpg

 

The details appear. They can be filtered by customer name, script name, category, device name and status details. Additionally, clicking on a device name opens the agent console, in a separate tab. Possible status details include:

  • Completed - The script was successfully run on the device.
  • Pending - The agent is unreachable/offline, and the script will run once it comes back online, per the specific script setting. Learn more about this setting.
  • Failed - The script failed, because the process has timed out (The 'timeout' is set when creating/editing the script. See image below).

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Additionally, you can click on the i_icon.JPG icon to see the actual script output. 

 

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From the script, you can also access the agent console by clicking the Go to agent button.

 

 

 

View Uninstalled Software Details

 

You can view detailed outcomes on the success/failure of software that you've uninstalled, by device.

 

To view:

 

You can filter by 'Software Inventory' in the Process Type category. Once filtered, you can click on the chevron_icon_pointing_right.jpg icon to the left of the customer name to see the detailed outcomes.

 Software_Inventory.JPG

 

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