Release Notes End-Of-July 2020

The following new features and improvements appear in this version:

Automated Software Patching: We’ve made automated software patching easy with our Chocolatey for Windows API integration, enabling secure, efficient and complete patch installations from within your patch management and IT automation profile. Learn more

Better SNMP Monitoring: We’ve added automatic OID monitoring on Linux-based devices (routers, firewalls, PCs etc.) for the following parameters:  5-minute load average, available swap memory, and available disk space. The OIDs and factory-set thresholds are pulled from the device itself and will appear within the Atera device console of newly added SNMP devices. Learn more

New Mac Version: Our work on the Mac agent continues with an extensive upgrade that dramatically improves stability, connectivity, reliability, and general performance. The new agents are being rolled out gradually to ensure a smooth transition, with newly installed agents getting the new and improved version. Existing Mac agents will be upgraded gradually within the next few weeks. 

Upvote Scripts: You can now give scripts a ‘thumbs up’ if they’ve been useful to you. The number of votes a script gets are displayed in the Shared Script Library, and scripts can be sorted by vote number. Learn more 

Agent Installation*: We’ve upgraded agent installation to include customer assignment of Mac devices, and also tweaked it a bit for improved clarity and simplicity.

*We’re A/B testing this feature. That means, some of you will see this new feature and some of you won’t. Once we determine it’s as amazing as it’s supposed to be, we’ll release it to all of you (hopefully to thunderous applause).

Create Customer: We’ve reinvented customer creation to include the essential steps needed for complete customer setup and monitoring (deferred from Release Notes July 2020). Learn more

Actionable Device Search: Your device search now displays more informative and actionable device results, for immediate monitoring and management. Instantly see the last login and whether the device is online, access the Manage menu and Agent Console, or remotely connect.

We've fixed the following bugs:

(21775) Fixed a bug where language couldn't be changed due to the 'Role'.

(21783) Fixed a bug causing an instance of an unresponsive Recent Processes report.

(21785) Fixed a design bug causing the 'Manage' menu on devices further down on the page to become inaccessible.

(21796) Fixed a bug causing false 'fan speed' alerts on Mac devices.

(21797) Fixed a bug causing false 'high temperature' alerts on Mac devices.

(21812) Fixed a bug causing a broken 'live chat' (with Atera support ) button.

(21823) Fixed a bug causing an instance of the Online Backup Dashboard failing to appear.

(21832) Fixed a bug causing inability of users, with the 'technician' role, to delete filter views.

(21862) Fixed a bug causing ticket rounding inaccuracies in the Timesheet and Block Contracts Balance reports.

(21863) Fixed a bug causing inability to change the Customer Portal password.

(21909) Fixed a bug causing duplicate ticket creation as a result of large comments.