Two-Factor Authentication (2FA)

Two Factor Authentication (2FA) requires that every user identify themselves in two unique ways in order to gain access to the system. So even if your password is compromised, 'bad actors' would have to not only know the second authentication method (e.g., sms verification) but have access to it as well. Atera's integration with Auth0 allows for biometric scanning, and so much more!

Atera supports 2FA via some of the most popular authenticator apps like Google Authenticator, Authy, Duo, and Microsoft Authenticator, which can be downloaded from Google Play, the App Store, or as a Chrome extension on your computer. 
Notes:

• If you use Duo or Microsoft Authenticator, you'll need to select 'Other' when adding an account to the authenticator app.
• For added security, 2FA is automatically enforced one day after you become a paying customer.

This article explains how to:

• Set up 2FA
• Log in with 2FA
• Reset 2FA

How to Set Up 2FA

The 2FA login process can be set by your company admin. See a video on how to set up your 2FA

To set up 2FA:

1. From Admin, click Security and Authentication. 

The Security and Authentication page appears.

Note: Safari web browser users may need to 'allow' pop-ups for app.atera.com

Here you can enable or reset 2FA per individual. Filter by name, role, and/or 2FA status.

For an added layer of security, we recommend checking the Access List option, under Restrict IP Permissions, where you can specify which IPs are allowed platform access.

How to log in with 2FA

Once 2FA has been set up (by a company admin), the new process takes effect at the user's next login. 

To log in with 2FA:

1. Log in to the Atera app with your email address. Then click Continue.

2. On the next screen, add your password and click on Continue.

3. You will be prompted to scan a QR code with your mobile phone, in order to set up 2FA.

4. After scanning the QR code from your Authenticator app, add it to the Enter your one-time code field and click on Continue.

5. Once you scan the QR code and add the one-time code, you will be prompted to copy the Recovery code and confirm the fact that you have safely recorded this code.

Note: In case you can't access your phone, you can enter the code in place of the authenticator app code. Failure to do so can result in being locked out of your account. For security reasons, restoration of account access by Atera support is a lengthy process.

You also have the option to Log In Faster by enabling the Biometric login setup.

Note: Biometric login setup is required to sign in with fingerprint or face recognition.

You're in! Glad to have you safely back with us.

How to Reset 2FA

Note: If your Atera subscription has only 1 license, and you're not currently logged in to the account, you need to contact support to reset your 2FA.

See a video on how to reset your 2FA

To reset 2FA:

1. From Admin, click Security and Authentication. 

The Security and Authentication page appears.

2. Select the box next to the desired name.

3. Click Reset. 

When you next log in to Atera, you will be prompted with a new QR code and 24-character recovery code. Copy and save the recovery code. Keep it secret. Keep it safe.