Two-Factor Authentication (2FA)

Atera supports 2FA via some of the most popular authenticator apps like Google Authenticator, Authy, Duo, and Microsoft Authenticator, which can be downloaded from Google Play, the App Store, or as a Chrome extension on your computer.

This article explains how to:

• Set up 2FA
• Log in with 2FA
• Reset 2FA

Note: For added security, 2FA is automatically enforced one day after you become a paying customer.

To set up 2FA:

The 2FA login process can be set by your company admin. See a video on how to set up your 2FA

1. From Admin (on the side panel), click Two-Factor Authentication (2FA). 

The Two-Factor Authentication (2FA) page appears.

Note: Safari web browser users may need to 'allow' pop-ups for app.atera.com

Here you can enable or reset 2FA per individual. Filter by name, role, and/or 2FA status.

For an added layer of security, we recommend checking the Access List option, under Restrict IP Permissions, where you can specify which IPs are allowed platform access.

To log in with 2FA:

Once 2FA has been set up (by a company admin), the new process takes effect at the user's next login. 

1. Log in to Atera with your username and password.

The following screen appears.

2. Please copy and save the code that appears under the QR code. In case you can't access your phone, you can enter the code in place of the authenticator app code. Failure to do so can result in being locked out of your account. For security reasons, restoration of account access by Atera support is a lengthy process.

3. Install an authenticator app (we recommend Google Authenticator or Authy). 

Note: If you use Duo or Microsoft Authenticator, you'll need to select 'Other' when adding an account to the authenticator app.

4. Scan the QR code. Then click Next.

5. Atera prompts you for code verification. Enter the code provided by the authenticator app.

Note: You may want to snooze the codes when logging in on a trusted device. By checking Keep me logged in before entering your code, you won't need to enter a code for a week, unless you choose to log out.

To reset 2FA:

Note: If your Atera subscription has only 1 license, you need to contact support to reset your 2FA.

See a video on how to reset your 2FA

1. From Admin (on the side panel), click Two-Factor Authentication (2FA). 

The Two-Factor Authentication (2FA) page appears.

2. Select the box next to the desired name.

3. Click Reset. 

A window appears asking you to verify your request. 

4. Click Reset.

When you next log in to Atera, you will be prompted with a new QR code and 32 character code. Copy and save the 32 character code.

Scan the QR code with your authenticator app, enter the verification code and continue using Atera as you normally would.