Help CenterTwo Factor Authentication (2FA) requires that every user identify themselves in two unique ways in order to gain access to the system. So even if your password is compromised, 'bad actors' would have to not only know the second authentication method (e.g., sms verification) but have access to it as well. Atera's integration with Auth0 allows for biometric scanning, and so much more!
Atera supports 2FA via some of the most popular authenticator apps like Google Authenticator, Authy, Duo, and Microsoft Authenticator, which can be downloaded from Google Play, the App Store, or as a Chrome extension on your computer.
Notes:
- If you use Duo or Microsoft Authenticator, you'll need to select 'Other' when adding an account to the authenticator app.
- For added security, 2FA is automatically enforced one day after you become a paying customer.
This article explains how to:
How to Set Up 2FA
The 2FA login process can be set by your company admin. See a video on how to set up your 2FA
To set up 2FA:
1. From Admin, click Two-Factor Authentication (2FA).
The Two-Factor Authentication (2FA) page appears.
Note: Safari web browser users may need to 'allow' pop-ups for app.atera.com
Here you can enable or reset 2FA per individual. Filter by name, role, and/or 2FA status.
For an added layer of security, we recommend checking the Access List option, under Restrict IP Permissions, where you can specify which IPs are allowed platform access.
How to log in with 2FA
Once 2FA has been set up (by a company admin), the new process takes effect at the user's next login.
To log in with 2FA:
1. Log in to Atera app with your email address. Then click Continue.
2. Use fingerprint or face recognition to verify your identity (or enter your password).
Note: Biometric login setup is required to sign in with fingerprint or face recognition.
The following screen appears.
2. Scan the QR code with your authenticator app.
3. Enter your one-time authenticator code. Then click Continue. Your recovery code is displayed.
4. Copy your recovery code keep it safe.
Note: In case you can't access your phone, you can enter the code in place of the authenticator app code. Failure to do so can result in being locked out of your account. For security reasons, restoration of account access by Atera support is a lengthy process.
5. Check the box to confirm that you've safely recorded the code. Then click Continue.
You're in! Glad to have you safely back with us.
How to Reset 2FA
Note: If your Atera subscription has only 1 license, and you're not currently logged in to the account, you need to contact support to reset your 2FA.
See a video on how to reset your 2FA
To reset 2FA:
1. From Admin, click Two-Factor Authentication (2FA).
The Two-Factor Authentication (2FA) page appears.
2. Select the box next to the desired name.
3. Click Reset.
A window appears asking you to verify your request.
4. Click Reset.
When you next log in to Atera, you will be prompted with a new QR code and 24 character recovery code. Copy and save the recovery code. Keep it secret. Keep it safe.
5. Log in
Ilana Wolf