You can define devices no longer in use, for purposes of accurate reporting. A device is considered retired if the time elapsed since the agent was last seen (based on Atera's sync cycle) exceeds a designated threshold. Excluding these devices from your reports will deliver clearer and more accurate results.
Note: If a retired device becomes active again and it's updated 'last seen' data does not exceed the defined threshold for a device no longer in use, it will be treated as an active device until it goes inactive for the specified duration again.
Define a retired device
1. From Admin (on the sidebar), go to My account > Account settings.
The Settings page appears.
2. Click the Agents tab.
3. Define a 'retired device' by specifying the time elapsed since an agent was last seen (based on Atera's sync cycle).
4. Click Save.
Your 'retired devices' are now defined. You can go to the report you want to run and check the 'Exclude retired devices' box (See image below), before generating the report. Doing so will exclude these devices from your report.
Note: You can exclude retired devices from the following reports: Auditor, Patch Status Summary, Software Inventory, Patch & Automation Feedback, Agent Health, Microsoft Licensing, Patch, Search & Deploy, Customer Health, and Customer Periodic.
Note: You can exclude retired devices from the following reports: Auditor, Patch Status Summary, Software Inventory, Patch & Automation Feedback, Agent Health, Microsoft Licensing, Patch, and Search & Deploy.
Filter and export retired devices
You can view all devices defined as retired directly from the Devices page and export the list if needed.
1. Go to Devices from the sidebar.
2. Click Filters.
3. In the Availability field, select Retired.
The Devices list will update to show only devices that are marked as retired.
Export the list of retired devices
With the Retired filter applied, use the Download option (
) on the Devices page to download the list.
This allows you to save or share a report containing all retired devices.
