You can define devices no longer in use, for purposes of accurate reporting. A device is considered retired if the time elapsed since the agent was last seen (based on Atera's sync cycle) exceeds a designated threshold. Excluding these devices from your reports will deliver clearer and more accurate results.

Note: If a retired device becomes active again and it's updated 'last seen' data does not exceed the defined threshold for a device no longer in use, it will be treated as an active device until it goes inactive for the specified duration again. 

Define a retired device

1. From Admin (on the sidebar), go to My account > Account settings.

The Settings page appears.

2. Click the Agents tab.

3. Define a 'retired device' by specifying the time elapsed since an agent was last seen (based on Atera's sync cycle).

4. Click Save.

Your 'retired devices' are now defined. You can go to the report you want to run and check the 'Exclude retired devices' box (See image below), before generating the report. Doing so will exclude these devices from your report.

Note: You can exclude retired devices from the following reports: Auditor, Patch Status Summary, Software Inventory, Patch & Automation Feedback, Agent Health, Microsoft Licensing, Patch, Search & Deploy, Customer Health, and Customer Periodic.

Note: You can exclude retired devices from the following reports: Auditor, Patch Status Summary, Software Inventory, Patch & Automation Feedback, Agent Health, Microsoft Licensing, Patch, and Search & Deploy.