Help CenterWe've released the following new features and improvements:
Azure AD Integration: Our newest integration enables you to import and sync your customers' contacts from Azure AD to Atera, so your Atera contacts stay effortlessly up-to-date. Learn more
Acronis Add-Ons: Now, Acronis subscribers can purchase the latest Advanced Protection add-on features to customize and strengthen backup, security, and disaster recovery services even further. Learn more
AnyDesk for Mac: Now you can connect to your customers via AnyDesk remote access, from your Mac device. Learn more
Email Templates: Now, you can change the name of existing email templates, for more ease and flexibility when crafting your messaging. Learn more about email templates
We've fixed the following bugs:
(33146) Fixed a bug displaying scheduled tickets for technicians with restricted roles and permissions.
(33387) Fixed a bug preventing contract creation.
(33388) Fixed a bug affecting scrolling on the Tickets page on Mac devices.
(33389) Fixed a bug affecting German page translation when opening multiple Threshold Profiles in multiple browser tabs.
(33390) Fixed a bug affecting the Sign Customer window from within tickets.
(33393) NewUI: Fixed a bug affecting filtered patch selection.
(33396) Fixed a bug affecting filter retention on the Devices page.
(33419) Fixed a bug displaying "undefined" for the date range in Technician Comparison reports.
(33423) NewUI: Fixed a bug preventing connection via AnyDesk from the Devices page.
(33498) Fixed a bug preventing display of knowledge base articles in the Customer Portal on mobile devices.
(33519) Fixed a bug causing unexpected shutdown of monitored devices.
(33567) Fixed a bug affecting agent console display when browser tab is left open for several hours.
(33579) Fixed a bug preventing patch installation data from appearing in Recent Processes reports.
(33662) Fixed a bug affecting technician assignment when creating tickets via Atera's API.
(34005) NewUI: Fixed a bug affecting alphabetical order of customers in the Edit Relations window.
(34177) Fixed a bug preventing the Client Information window from loading in the Online Backup dashboard.
(34180) NewUI: Fixed a bug preventing display of exit code and output information for scripts containing variables.
(34184) NewUI: Fixed a bug affecting ticket display when scrolling.
(34191) Fixed a bug affecting 'calendar event time' synchronization.
(34327) & (34366) Fixed bugs preventing login due to looping.
(34360) Fixed a bug preventing display of Products and Expenses descriptions.
(34361) Fixed a bug displaying all devices regardless of assigned customer when activating Chat within Unassigned folders.
(34364) Fixed a bug preventing the mobile app from accepting 2FA codes when logging in.
(34365) Fixed a bug affecting the automatic setting of ticket priority as defined in Ticket Automation Rules.
(34370) Fixed a bug preventing login on devices running Android 12.
(34622) Fixed a bug preventing change of technician passwords.
(34629) Fixed a bug preventing display of New Ticket Created notification option on Android devices.
(34693) Fixed a bug affecting consistency between generated and scheduled exported PDFs for System-at-a-Glance reports over the same time period.
(34698) Fixed a bug preventing Excel exported Timesheet reports from displaying the correct contact after the ticket's contact had been changed.
(34704) NewUI: Fixed a bug affecting the agent installer.
(34827) Fixed a bug incorrectly displaying "Failed; the agent is unresponsive" for successfully executed scripts in Recent Processes reports.
(34899) Fixed a bug preventing selection and installation of patches via Patch Status Summary reports.
Ilana Wolf