You can create departments in Atera for optimal organization of your sites and users. A Department refers to a company department, functional division, or team in the organization (e.g., Marketing, Sales). You can create unique departments or select from presets and assign them to users. Once assigned, you can view and sort tickets and devices by department, as well as create unique ticket automation rules

Create departments

You can create departments in Atera or view the list of presets.

To create a department:

1. Go to Admin > Employee service > Departments.

The Departments page displays a list of preset and custom departments, alphabetically.

2. Click New department.

The New department window appears.

3. Enter a name and description (optional). Then click Create.

The department is created.

Note: Departments can easily be edited or deleted on the Departments page.

Assign departments

You can assign departments to existing users (or add the relevant department when adding a new user). 

To assign a department to an existing user:

1. From Sites (on the side panel), select the site.

The Site page appears.

2. From the Users tab, select the user.

The User page appears.

3. Click the Department field.

A drop-down list of departments appears.

4. Select the department. Then click Apply

The department is now assigned to the user.