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    Network Discovery: Scan results and actions

    Network Discovery scan results include a Devices section that provides detailed information on network devices, a Reports section that displays informative graphs, and a Security section that details open ports as well as their common vulnerabilities and exposures. 

    Devices__Reports__Security_tabs_-_EN.jpg

     

    Devices

    The Devices section includes detailed information on Workstations/Servers, SNMP, and Storage devices, plus it highlights all unmonitored devices by category. Available actions include getting unmonitored devices monitored with one click, as well as filtering, and removing devices from the scan results.

    Devices_-_EN.jpg

    This section provides detailed information about:

     

    Workstation/Servers

     

    Displayed Workstation/Server Information

    Displayed information includes:

    • Number of unmonitored workstations/servers.
    • Device Name: Clicking it will take you into the agent console, where you can view and manage the device (if the device is monitored by Atera).
    • Status: Online - Device ping successful / Unreachable - Device was detected in a previous scan but is no longer detected on the network in the current scan.
    • Last Seen: The time the device was last seen via the network scan.
    • Monitored: A check indicates that the device has an Atera agent installed. An 'X' indicates that it doesn't. 
    • RTT: RTT (round-trip time) is the time it takes (in milliseconds) for data to be sent and received; to proactively detect devices with network slowness.*
      Note: If a device is unreachable, the RTT will show as unavailable ('-').
    • Device Type
    • IP Address
    • MAC Address
    • Manufacturer
    • OS Platform
    • OS Information
    • OS Age
      Note: This information will display for domain controller scans only.

    *Why is RTT important?
    Network round-trip time has a big impact on your customer’s experience in activities involving interactive applications, like web browsing. Network administrators can use RTT to diagnose the speed and reliability of the network connection, as many web applications will disconnect if the RTT is too high. As this number can be subjective, we're not including specifics about what is considered too high.

     

    Monitor unmonitored workstations/servers (domain controller scans only)

    Atera highlights the number of unmonitored devices on a network. Plus, if your scanning agent is a domain controller, you can easily get them monitored right from within Network Discovery. The number of unmonitored devices can also be found on the Customers page.

    Customers_page__see_unmonitored_devices_-_EN.jpg

    You can also set alerts to inform you when unmonitored devices appear in the scan results. Additionally, you can get unmonitored Windows OS devices monitored (install Atera agents) with one click. You can install an agent on a single device or in bulk on your unmonitored devices.

     

    Prerequisites for agent installation

    The following criteria must be met for successful agent installation:

    • The device(s) must be Windows OS.
    • The scanning agent must be a domain controller.
    • The network domain controller and the device itself must be online.
    • Configure the recommended settings according to the Optimal Network Settings article.
    • WinRM for WMI monitoring should be enabled on your customers' domain networks (where applicable). It is a must for successful agent installation. You can also enable it automatically in Atera when initiating a DC scan, by selecting the checkbox (below). When selected, the GPO will instruct all Windows OS network devices to open the WMI protocol. The GPO is implemented 1-2 hours after the scan has begun.

    Domain_Controller_info_-_EN.jpgGPO.jpg

    Additionally, WinRM for WMI monitoring can be enabled automatically when attempting to add a device to Atera monitoring (the scan detects when it is disabled).

    Enable_WINRM_-_EN.jpg

    Note: The feature applies to Windows Server 2012 or later.

     

    To monitor devices:

    In the customer scan > Devices > Workstations/servers, locate the unmonitored device(s) you wish to monitor.

    Single-agent installation: Click Add device next to the device you want to monitor.

    Add_Device_-_EN.jpg

    The agent installs. 

     

    Multiple-agent installation: Check the boxes next to the unmonitored devices you wish to monitor, then click Add device (at the top).

    Note: You can filter the list to display all your unmonitored devices (see instructions below).

    Multi_agent_install_-_EN.jpg

    The agent installs.

     

    Filter Workstations/Servers

    The Workstations/Servers tab can be filtered by clicking Filters on the right-hand side of the page.

    Scan_Result_Filter_-_EN.jpg

    • Sort by: Status, Last Seen Date, Monitored, RTT, or IP Address.
    • Monitored: Monitored or Unmonitored.
    • Status: Online or Unreachable.

     

    SNMP Devices

     

    Displayed SNMP Device Information

    Displayed information includes:

    • Number of unmonitored SNMP devices.
    • Device Name: Clicking it will take you into the device console, where you can view and manage the device (if the device is monitored by Atera).
    • Status
    • Last Seen
    • Monitoring Agent: You can click the dropdown menu to change the monitoring agent.
    • Monitored
    • Device Type
    • IP Address
    • MAC Address
    • Manufacturer
    • Device Model
    • Serial Number
    • Description

     

    Monitor Unmonitored SNMP Devices

    Atera highlights all the unmonitored SNMP devices on the network to get them monitored with one click. Additionally, you can set alerts to inform you when unmonitored devices appear in the scan results.
    Note: The SNMP device and the chosen monitoring agent must be online (and within the same subnet).

     

    To monitor a single SNMP device:

    1. From the 'Customer' Scan page, click Devices > SNMP.

    From_Devices_tab__click_SNMP_-_EN.jpg

    If applicable, select the monitoring agent from the dropdown menu (in the Monitoring Agent column). You can also select the specific device type from the Device Type dropdown.

    2. In the Monitored column, find the unmonitored devices you want to monitor and click Add device.

    Add_SNMP_device_-_EN.jpg

    Note: The monitoring agent is the designated agent within the network that will monitor the SNMP device. 

    The Add SNMP Device window appears.

    Add_SNMP_devices_window_-_EN.jpg

    2. Select the device type and SNMP Template for customized monitoring (if applicable). These are templates that you create in Atera to monitor specific SNMP device types. Learn more about SNMP Templates

    3. Click Add.

     

    To monitor multiple SNMP devices:

    You can get multiple SNMP devices monitored at once by checking the boxes next to the devices you wish to monitor and then clicking Add device (at the top).

    Add_multiple_SNMP_devices_-_EN.jpg

     

    Filter SNMP Devices

    The SNMP tab can be filtered by clicking Filters on the right-hand side of the page.

    Filter_SNMP_-_EN.jpg

    • Sort by: Status, Last Seen Date, Monitored, RTT, or IP Address.
    • Monitored: Monitored or Unmonitored.
    • Status: Online or Unreachable.

     

    Storage Devices 

    The Storage category (relevant only for domain controller scans) displays detailed information on network storage, including:

    • Device Name
    • Disk Type
    • Manufacturer
    • Model
    • Serial Number
    • Partitions
    • Media Type
    • Interface
    • # Bad Sectors
    • Disk Age
    • Disk Usage(GB)/Total(GB)
    • Disk Usage (%)

     

    Exporting Results

    The complete scan results, including the Workstations/Servers, SNMP, and Storage device sections can be exported as an Excel file by clicking the Export XLS button.

    Export_ND_Results_MSP_EN.png

     

    Remove devices from the scan results

    Check the boxes next to the devices you want to remove, then click Remove from list.

    Remove_devices_-_EN.jpg

    Note: Online devices may reappear if detected in future scans. 

     

    Reports

    The Reports section displays several useful graphs so you can see network information at-a-glance. Workgroup (workstation) and domain controller scans differ somewhat in that domain scans offer some additional graphs and information.

    The Reports section includes the following interactive graphs:

    • Device Types
    • Workstation/Server Status 
    • OS Platform
    • Monitoring Status
    • OS Aging (Domain controller scans only.
      Note: 'New' refers to 1-51 months old, 'Aging' is 52-59 months, and 'Upgrade me!' is 60+ months old)
    • Storage (Domain controller scans only)

    Reports_-_EN.jpg

    Notes: 

    • An 'Unreachable' status for Workstation/Server and OS Aging graphs indicates a communication failure between Atera and the agent. This status can appear for many reasons (e.g., firewall or antivirus blocking, active directory issues, etc.), and does not necessarily indicate that the device is offline.
    • Clicking on a graph legend removes the parameter from the graph (or adds it back in). 

     

    Security

    The security section highlights network security vulnerabilities (open ports and potential CVEs) so you can make sure your customer networks stay safe and secure. For more information, please see Network Discovery: Security scans

     

     

     

    Still have a question? Contact us
    Julian Kudo

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