Help CenterAdvanced reports (BETA): Create custom reports and reveal the true power of your data with beautiful, interactive dashboards — or take advantage of our stellar presets — so your team will always know what's going on.
"Always in motion is the future..." and with Atera's advanced reports, you'll be able to meet it head-on. Learn more
Note:
- Advanced reports are available only for Growth/Expert and Power/Master users.
- Creating advanced reports is available only for Power/Master users.
Let us know what you think about this new feature — we’d love your feedback!
Pour one out for the following bugs:
RMM
50094: Fixed an issue where scripts triggered by a threshold profile item would fail when the scripts were run as 'Current user'.
53785: Fixed an issue causing agent information within the Agent Console to populate on a 10–15 minute delay following installation.
53860: Fixed an issue preventing the correct options from appearing in the Manage dropdown menu within the Devices > Favorites tab on the Customer page.
53862: Fixed an issue preventing the correct OS version display for Windows 11 22H2 devices in the Agent Console.
54034: Fixed an issue where alert emails were sent from Atera instead of the name specified in the 'Reply-From Name' option under Admin > Email Settings.
54098: Fixed an issue causing selected devices to reset after an automatic Devices page refresh.
54695: Fixed an issue preventing the 'Grant Support Access' button from working in the BETA environment.
PSA
51137: Fixed an issue affecting the display of invoice batches grouped by ticket or time entry (when generated for Hourly contracts with 'On-Demand' billing periods).
51742: Fixed an issue occasionally preventing a ticket status from updating following a customer response.
51975: Fixed an issue labeling reopened tickets as 'Resolved' in the Timesheet report.
53496: (IT Department) Fixed an issue preventing the dynamic field snippets for {[User First Name]} and {[User Last Name]} within email templates from populating.
53789: Fixed an issue where ticket comments with multiple lines were displayed without line breaks in the response body of the 'GET Ticket Comments' API call (GET/api/v3/tickets/{ticketId}/comments).
53834: Fixed an issue preventing custom ticket statuses from triggering time-based ticket automation rules.
54118: Fixed a rare issue preventing the ‘New Calendar Event’ button from appearing on tickets.
54168: Fixed an issue where links weren't generated if .me or .tech domains were added to custom fields on the Device page.
54278: Fixed a translation issue for timestamps displayed on the Alerts and Tickets pages.
Marketplace
53202 & 54006: Fixed an issue preventing the activation of Atera add-on subscriptions when paying via PayPal.
Julian Kudo