Help CenterWorld cup fever, improved offline reporting, sharing Ticket and Device page 'views' with your teammates, and more!
Shared views and queues: Now you can share Ticket and Device page 'views' with your colleagues! A shared ticket queue organizes and filters your tickets so your team can see which ones still need to be worked on. Learn more
Give a round of applause to Anthony Mennell for the suggestion!
Internal notes notification: Get notified whenever you're cc'ed on an internal note and access the ticket with a single click! Learn more
Thank you Adam Maxwell for the suggestion!
Cached software inventory: Now you can see the cached version of the software inventory for 'offline' devices! Learn more
Big ups to Nathan Ramsden-Lock for the suggestion!
Just trying to kill some bugs, sir:
RMM
52196: Fixed an issue affecting the functionality of the Delete, Snooze, and Resolve buttons on the Alerts page.
55294: Fixed an issue preventing the 'Last Modified' information from updating when adding a script to an IT Automation Profile.
55558: Fixed an issue preventing the display of memory and video card information for macOS Ventura devices under Hardware in the Agent Console.
55639: Fixed an issue where 'Delete Temp Files' was incorrectly shown as an option for macOS devices when creating or editing an IT Automation Profile.
55795: Fixed an issue preventing online macOS devices from appearing in the Software Inventory Report.
55801: Fixed an issue where the ‘Value’ slider field for a custom ‘Failed Login Attempts’ threshold item could not be updated.
56701: Fixed an issue affecting 'Disk information' display when clicking 'Show more' in scheduled Auditor Reports.
57618: Fixed an issue sometimes preventing the Recent Processes Report page from loading.
57782: Fixed an issue affecting the ‘Customer Name’ and ‘Agent Name’ filters in the Patch & Automation Feedback Report.
65707: Fixed an issue preventing scheduled IT Automation Profiles from running.
PSA
51131: Fixed an issue where the wrong SLA was occasionally applied to tickets.
54166: Fixed an issue incorrectly displaying an SLA's 'First Response' as exceeded.
55461: Fixed an issue preventing internal comments on tickets from triggering the 'First Response' target in an SLA.
56048: Fixed an issue causing the SLA on a ticket to disappear after manually assigning a technician from within the ticket.
56438: Fixed an issue preventing bullet indentation in ticket replies.
56522: Fixed an issue where contact emails weren't generated when typing in the CC field on a ticket.
56709: Fixed a Beta-environment issue where a billed ticket reopened upon contact email response.
56710: Fixed an issue where the ‘GET Agent/ CustomerID’ API call (GET/api/v3/agents/customer/{customerId}) returned the incorrect number of devices for a customer.
57348: Fixed an issue affecting Ticket Automation Rules with an 'Activity Status' condition.
57859: Fixed an issue preventing SLA assignment tickets created from the Customer Portal.
General
56127: Fixed an issue causing the expanded results of the Hardware Inventory Report to generate incorrect and duplicate data.
56521: Fixed two issues with the Hardware Inventory Report. First, agents within the 'Unassigned folder' appeared under another folder. Second, the same agent name was displayed for all devices.
56528: Fixed an issue where the Hardware Inventory Report displayed Mac devices as Windows Servers.
56659 & 56673: Fixed issues preventing the Hardware Inventory Report from displaying data related to 'Available Disk Capacity'.
Network Discovery
56191 & 56529: Fixed issues preventing domain controller scans from displaying storage information for discovered devices.
56830: Fixed an issue causing Network Discovery to load slowly.
App Center
57917: Fixed an issue preventing the deployment of BitDefender agents due to improper migration of the BitDefender account to Atera.
Mobile
55565: Fixed an issue where push notifications for alerts were displayed under the wrong customer.
Julian Kudo