Fixes and patches

Welcome to bug heaven (or HELL!), where pesky issues are cataloged according to the months in which they were resolved.

2023

March

RMM

• Fixed an issue preventing script-based threshold items from triggering alerts.
• Fixed an issue preventing the Patch Search & Deploy Report from generating when filtering Patch Class by 'Critical updates'.
• Fixed an issue incorrectly filtering customer devices in the Patch & Automation Feedback Report.
• Fixed an issue occasionally displaying excluded patches as available within the Patch Management window (on the Devices page).

PSA

• Fixed an issue preventing the GET https://app.atera.com/api/v3/tickets method from displaying specific page results.
• Fixed an issue preventing the export of Timesheet Reports to Excel.
• IT Department: Fixed an issue where the 'Select Groups' step of the Azure AD import wizard was missing the scroll bar, making it difficult to view all results.

General

• Fixed an issue where the order of asset fields was not preserved when adding a new asset.
• Fixed an issue preventing security groups from populating when syncing with Azure AD.

App Center

• Fixed an isolated issue preventing Bitdefender trial activation due to an issue with the Réunion timezone.

February

RMM

• Fixed an issue preventing critical alerts from being generated in Atera using event IDs in the local Windows Event Viewer.
• Fixed an issue preventing scripts from being displayed when accessed from the Devices tab on the Customer page via Manage > Run Script > View.
• Fixed an issue preventing alerts for SNMP devices from being displayed in the Atera Dashboard.
• Fixed an issue preventing the 'Disks' monitoring section in the Agent Console from displaying storage capacity information for some Linux devices.
• Fixed a Beta-environment issue where critical alerts were incorrectly triggered for Windows informational events if no informational alerts were configured in Atera for that threshold item category.
• Fixed a Beta-environment issue where users with non-admin roles were redirected to the Devices page when trying to create a script from Admin > Scripts because of the new AI script generator feature.
• Fixed an isolated issue preventing the Software Inventory Report from being generated.
• Fixed a Beta-environment issue that occasionally caused the Atera agent to crash due to a recent deployment of the Beta AgentPackageMonitoring component.
• Fixed an issue where adding the 'Device Type' column on the Alerts page resulted in 'Agent PC' being incorrectly displayed for all device types, including servers.
• Fixed an issue preventing the Software Inventory Report from displaying app installation dates.
• Fixed an issue where availability alerts for generic devices were failing to generate tickets even though the alert-to-ticket feature was enabled.

PSA

• Fixed an issue where the round-robin auto-assign feature was distributing tickets unevenly among technicians. The issue was resolved by updating the logic to assign a new ticket to the technician with the oldest pending ticket in the round-robin pool, ensuring an even distribution of ticket assignments.
• Fixed an issue where dropdown custom fields were not populated upon ticket creation for scheduled tickets.
• Added support for third-party voicemail systems on the email-to-ticket feature.
• Fixed an issue where the Average First Response time displayed a negative value due to how first response dates were calculated when merging tickets. The logic for merging tickets has been updated to ensure accurate calculation of the first response date.
• IT Department: Fixed an issue automatically setting the first user for each site as the main site user.

General

• Fixed a discrepancy in the reporting of memory metrics between the Agent Console and the Hardware Inventory Report.
• Fixed an issue preventing scheduled reports from being sent via email within Advanced Reports. 
• Fixed an issue where opening a ticket in a new tab caused a significant delay in loading time.
• Fixed an issue causing inconsistent reporting of ticket numbers in the Technician Comparison Report. 
• Fixed an issue where, even though no customers could be deleted from the system, technicians appeared to have the authority to delete customers without the necessary permissions.

Mobile

• Fixed an issue where scripts with variables failed to run on the mobile app despite a success message receipt.
• Fixed an issue preventing ticket content from being displayed in the iOS version of the mobile app if the sender's email signature included a picture. 

App Center

• Fixed an intermittent issue in which the 'Apps' button was missing from the 'Manage' dropdown menu for devices, preventing third-party app installation.
• IT Department: Fixed an issue preventing the 'Company name' dropdown menu from displaying the available 'companies' when deploying Bitdefender.

January

RMM

• Fixed an issue where running scripts as 'current user' on an RDP Server with multiple logged-in users only worked for one of them.
• Fixed an isolated issue where a failed attempt to remove the Atera agent caused an SNMP device to be displayed as offline in the Agent Console incorrectly.
• Fixed an issue causing software bundle installation via Chocolatey to occasionally fail for newly installed agents when run via IT Automation Profile.
• Fixed an issue preventing IT Automation Profiles from updating after adding excluded software patches.
• Fixed an issue causing inconsistent memory metrics for Mac M1 and M2 devices. 
• Fixed an isolated issue preventing patch installation via Atera due to a date format error caused by the device's use of Greek symbols for AM/PM.
• Fixed two issues affecting the functionality of the Alerts page. First, the auto-refresh mechanism did not work properly. Second, alerts were displayed incorrectly in Firefox.
• Fixed an issue occasionally preventing scripts from running in the Beta environment.
• Fixed an issue affecting the display size of the customer logo image on the Alerts page.
• Fixed an issue where opening a minimized CMD modal in the Agent Console failed and rendered the left panel and search bar unresponsive
• Fixed an issue where Linux device metrics failed to populate in the Agent Console and the Terminal did not function as expected.
• Fixed an issue preventing the Terminal from working on some Linux devices.
• Fixed an issue preventing the display of disk information in the Agent Console. 

PSA

• Fixed an issue causing the Notification Center to display internal notes for technician-tagged tickets without ticket details or a valid hyperlink.
• Fixed an issue causing notifications to remain in the Notification Center for more than 7 days.
• Fixed an issue preventing ticket previews from displaying properly in some versions of Safari.
• Fixed an issue where SLAs were occasionally missing from tickets as a result of a conflict between a ticket automation rule and SLA calculation.

General

• Fixed an intermittent issue preventing the addition of dropdown values for a custom asset field type.
• Fixed an issue where values containing a space character in the dropdown list for asset field types were not displayed when creating a new asset.
• Fixed an issue preventing the ‘SNMP Devices’ view in Advanced Reports from working properly.
• Fixed an issue preventing the addition of custom asset fields for asset types.
• Fixed an issue where the Activity Log for 'Today' displayed results only up to a certain hour or included results from the previous day.

2022

• December
• November
  Note: For issues resolved before November 2022, check out our Release Notes

December

RMM

• Fixed an issue preventing the 'Last Modified' information from updating when adding a script to an IT Automation Profile.
• Fixed an issue where the ‘Value’ slider field for a custom ‘Failed Login Attempts’ threshold item could not be updated.
• Fixed an issue preventing scheduled IT Automation Profiles from running.
• Fixed an issue where the Antivirus related threshold items were not generating Bitdefender alerts as expected.
• Fixed an issue that sometimes prevented the Recent Processes Report page from loading.
• Fixed an issue affecting the ‘Customer Name’ and ‘Agent Name’ filters in the Patch & Automation Feedback Report.
• Fixed an issue preventing customers from performing 2FA-required actions despite having 2FA enabled.
• Fixed a one-off issue preventing the deletion of a customer from within Atera.
• Fixed an issue preventing the removal of information stored within mandatory ScreenConnect fields by adding a toggle to disable ScreenConnect and delete the previously stored information.
• Fixed an issue affecting the deletion of older devices from a single customer’s account.
• Fixed a Beta-environment issue where trying to access an SNMP, Generic, or HTTP device from the Alerts page resulted in an incorrect redirect to a URL for a different device type.

PSA

• Fixed an issue causing inconsistencies between the scheduled and manually generated Timesheet Report.
• Fixed an issue where the ‘GET Agent/ CustomerID’ API call (GET/api/v3/agents/customer/{customerId}) returned the incorrect number of devices for a customer.
• Fixed an issue affecting Ticket Automation Rules with an 'Activity Status' condition.
• Fixed an issue causing the Patch Summary Report to fail with a 504 Gateway timeout when attempting to run the report for over 10,000 devices.
• Fixed an issue preventing SLA assignment tickets created from the Customer Portal.
• Improved the functionality of the 'Export to PDF' option on the Software Inventory Report by increasing the number of items displayed per page from 10 to 50.
• Fixed an issue preventing a single customer from performing certain actions from the tickets page, including merging tickets, assigning technicians, and setting ticket priority or status.
• Fixed an issue where the notification center was displaying internal notes without content and a valid hyperlink to the ticket.
• Fixed an issue preventing customers from saving their custom SMTP settings, despite a successful email settings test.

General

• Fixed an issue causing the Ticketing Summary Dashboard to display a ticket's time creation inaccurately. 
• Fixed a one-time issue preventing the scheduling of built-in dashboards within Advanced Reports.
• Fixed an issue preventing mandatory custom fields from populating when importing a site/customer.
• Fixed an issue preventing the sync of Azure AD contacts caused by an internal microservice upgrade. 
• Fixed an IT Department copy issue where the incorrect title was displayed on the French version of the Sites page.

App Center

• Fixed an issue preventing the deployment of BitDefender agents due to improper migration of the BitDefender account to Atera.

November

RMM

• Fixed an issue affecting the functionality of the Delete, Snooze, and Resolve buttons on the Alerts page.
• Fixed an issue preventing memory and video card information display for macOS Ventura devices under Hardware in the Agent Console.
• Fixed an issue where 'Delete Temp Files' was incorrectly shown as an option for macOS devices when creating or editing an IT Automation Profile.
• Fixed an issue preventing online macOS devices from appearing in the Software Inventory Report.
• Fixed an issue affecting the 'Disk information' display when clicking 'Show more' in scheduled Auditor Reports.

PSA

• Fixed an issue where the wrong SLA was occasionally applied to tickets.
• Fixed an issue incorrectly displaying an SLA's 'First Response' as exceeded. 
• Fixed an issue preventing internal comments on tickets from triggering the 'First Response' target in an SLA.
• Fixed an issue causing the SLA on a ticket to disappear after manually assigning a technician from within the ticket.
• Fixed an issue preventing bullet indentation in ticket replies.
• Fixed an issue where contact emails weren't generated when typing in the CC field on a ticket.
• Fixed a Beta-environment issue where a billed ticket reopened upon contact email response.

General

• Fixed an issue causing the expanded results of the Hardware Inventory Report to generate incorrect and duplicate data.
• Fixed two issues with the Hardware Inventory Report. First, agents within the 'Unassigned folder' appeared under another folder. Second, the same agent name was displayed for all devices.
• Fixed an issue where the Hardware Inventory Report displayed Mac devices as Windows Servers.
• Fixed issues preventing the Hardware Inventory Report from displaying data related to 'Available Disk Capacity'.

Network Discovery

• Fixed issues preventing domain controller scans from displaying storage information for discovered devices.
• Fixed an issue causing Network Discovery to load slowly.

Mobile

• Fixed an issue where push notifications for alerts were displayed under the wrong customer.