Welcome to Atera's Release Notes, where you'll find all the latest and greatest features and new additions to our platform, organized by the months in which they were released.
January
AI Copilot upgrades: Your AI Copilot is now more accessible than ever. Free from the gravitational pull of devices, tickets, and alerts, it now also orbits alongside you as you navigate the app, always within reach.
And beyond the convenience of its ever-present helpfulness, you can now:
- Tap into account intelligence: Copilot isn’t limited to individual devices, tickets, or alerts. It can now analyze data across your entire account, to help you identify trends, discover connections, and deliver insights.
- Juggle tasks: Copilot manages multiple conversations effortlessly, offering you a chat history that lets you pick up right where you left off.
- Analyze images: Copilot’s second passion — after answering questions — is analyzing images to spot issues and guide you to the fix.
- Go fetch: Copilot loves playing fetch. Type "/" to summon devices, tickets, and alerts for Copilot to bring back to you.
And with popular prompts to help inspire you, your AI Copilot experience is now more intuitive and responsive than ever. Learn more
Patch Management vulnerability reporting: See which vulnerabilities a patch addresses and how severe they are, so you can quickly decide what needs attention. Learn more
Splashtop Linux update: You can now remote into Linux devices with CentOS and Red Hat distributions via Splashtop, expanding your remote control options. Learn more
Put a pin in it: Pin critical info to the top of your Site pages, keeping essential details in orbit for quick and easy access. Learn more
Put a pin in it: Pin critical info to the top of your Customer pages, keeping essential details in orbit for quick and easy access. Learn more
Battery health threshold: Set thresholds for the current maximum capacity of your Windows device batteries to proactively manage battery health and ensure optimal device performance. Learn more
IPv6 support: Expand your access control to include IPv6 addresses. Whether you’re transitioning from IPv4 or running both, your access lists are now more flexible than ever. Learn more
New and improved SLAs: Aim for perfection and hit your targets every time with our new SLA workflow:
- Sleek new design for smooth SLA management.
- Policies are assigned directly to tickets based on groups, or site conditions.
- Policies are assigned directly to tickets based on contract, groups, or customer conditions.
- Conditions are set using and/or logic for greater flexibility.
- Targets are based on ticket priority.
- Policies can be reordered for customized hierarchy of tickets assignment.
Available for Atera subscriptions starting January 1, 2025 and later. Learn more
Contract countdown: Remaining block hours appear directly in related tickets, and overage hours are highlighted if contract hours are exceeded, keeping rates clear and manageable. Learn more
Out of sight, out of mind: Keep your focus sharp and hide your deactivated technicians for a clutter-free view on the newly designed Technicians page. Learn more
Previous releases
Need more from before? See Release Notes: 2024
Not far back enough? See 'em all here
Fixes and patches
"The bugs are dead, Jim."
No point being coy about it... see it all here