Welcome to Atera's Release Notes, where you'll find all the latest and greatest features and new additions to our platform, organized by the months in which they were released. 

May

IT Autopilot: IT Autopilot takes the wheel on first-level support — handling end-user questions and issues across email, chat, Slack, Teams, and your Service Portal. It works around the clock to save you time and keep everything running like clockwork. Learn more

IT Autopilot: IT Autopilot takes the wheel on first-level support — handling end-user questions and issues across email, chat, Slack, Teams, and your Customer Portal. It works around the clock to save you time and keep everything running like clockwork. Learn more

Bulk uninstall patches: You can now uninstall a Windows patch from multiple devices at once. Learn more

Favorite devices: Quickly sort and view your favorited devices for streamlined device management. Because some devices are just more lovable than others. Learn more

Vicarius cybersecurity: Vicarius helps you detect and fix security vulnerabilities across your network to keep devices compliant. Think of it as your network’s personal bodyguard (just without the oversized sunglasses). Learn more

Splashtop SOS: Splashtop SOS is now available in the App Center. It allows secure, on-demand access for one-time support sessions. Drop in, fix it, disappear. Just like remote support should be. Learn more

Multi SSO providers: You can now enable single sign-on for multiple identity providers and domains. One login to rule them all. And now across multiple realms. Learn more

April

SSH terminal for Windows: Windows devices joined the SSH party, for an interactive and secure CLI experience. Learn more

Script-based thresholds for Linux: Monitoring scripts can now be run on Linux devices using script-based thresholds, so you can track exactly what you need, and get alerted when your custom metrics cross the line. Learn more

Saved for next time: The Patch management dashboard now remembers your last filters, so next time you come back, you don’t have to set them again and can pick up right where you left off.

Filter by Work from Home: See which devices, across all your Sites, have Work from Home enabled right from the Devices page with the new advanced filter field. Learn more

Filter by Work from Home: See which devices, across all your Customers, have Work from Home enabled right from the Devices page with the new advanced filter field. Learn more

March

Copilot insights: Explore actionable insights driven by recurring trends, with recommended knowledge base articles and scripts to streamline future resolutions. Browse through available insights, review or postpone them, and implement the solutions that best align with your workflow. Learn more

Install software updates: Update devices with missing software patches to ensure full functionality, improve security, and keep all systems up-to-date. Learn more

Uninstall OS patches: Uninstall Windows software to free up resources, ensure compliance, or remove unwanted applications. Learn more

Copilot ticket automations: Copilot automatically fills ticket custom fields based on the content of the ticket and your predefined ticket automation rules, keeping everything organized from the moment the ticket is created. Learn more

February

WinGet software deployment and patching: Deploy and patch software straight from WinGet, giving you more control over installations.

Whether you're manually installing, automating updates, or creating software bundles, WinGet is now in the mix:

• Automation profiles: Automate software updates sourced from WinGet. Learn more
• Software bundles: Create software bundles that include WinGet software. Learn more
• Device management: Install WinGet-sourced software on one or many devices. Learn more

Script-based capabilities for Macs: You can now leverage script-based custom fields and threshold monitoring on Mac devices (just like you’ve been able to on Windows):

• Script-based custom fields: Create custom fields that populate dynamically with script output, letting you track any value for greater flexibility. Learn more
• Script-based threshold items: Set thresholds on script-monitored metrics and get alerts when they’re breached. Learn more

OS version and edition: Quickly identify devices running different OS editions and versions for better compatibility and support. Streamline patching and software deployment by targeting specific OS versions. Learn more

Private technician groups: Keep tickets in the right hands by controlling visibility and security so only group members can access assigned tickets. Now, teams like HR, Finance, and others can manage their work without exposing sensitive info to those who don’t need to see it. Learn more

Zapier updates to make you happier: Connect Atera to Zapier to open the door to countless apps, automating workflows with custom triggers to streamline tasks across your favorite tools. Learn more

And with these latest updates, your Zapier experience just got a whole lot better:

• Build and manage your Zapier workflows directly within Atera.
• Trigger actions and automate processes with more preset options.

January

AI Copilot upgrades: Your AI Copilot is now more accessible than ever. Free from the gravitational pull of devices, tickets, and alerts, it now also orbits alongside you as you navigate the app, always within reach.

And beyond the convenience of its ever-present helpfulness, you can now:

• Tap into account intelligence: Copilot isn’t limited to individual devices, tickets, or alerts. It can now analyze data across your entire account, to help you identify trends, discover connections, and deliver insights.
• Juggle tasks: Copilot manages multiple conversations effortlessly, offering you a chat history that lets you pick up right where you left off.
• Analyze images: Copilot’s second passion — after answering questions — is analyzing images to spot issues and guide you to the fix.
• Go fetch: Copilot loves playing fetch. Type "/" to summon devices, tickets, and alerts for Copilot to bring back to you.

And with popular prompts to help inspire you, your AI Copilot experience is now more intuitive and responsive than ever. Learn more

Patch Management vulnerability reporting: See which vulnerabilities a patch addresses and how severe they are, so you can quickly decide what needs attention. Learn more

Splashtop Linux update: You can now remote into Linux devices with CentOS and Red Hat distributions via Splashtop, expanding your remote control options. Learn more

Put a pin in it: Pin critical info to the top of your Site pages, keeping essential details in orbit for quick and easy access. Learn more

Put a pin in it: Pin critical info to the top of your Customer pages, keeping essential details in orbit for quick and easy access. Learn more

Battery health threshold: Set thresholds for the current maximum capacity of your Windows device batteries to proactively manage battery health and ensure optimal device performance. Learn more

IPv6 support: Expand your access control to include IPv6 addresses. Whether you’re transitioning from IPv4 or running both, your access lists are now more flexible than ever. Learn more

New and improved SLAs: Aim for perfection and hit your targets every time with our new SLA workflow:

• Sleek new design for smooth SLA management.
• Policies are assigned directly to tickets based on groups, or site conditions.
• Policies are assigned directly to tickets based on contract, groups, or customer conditions.
• Conditions are set using and/or logic for greater flexibility.
• Targets are based on ticket priority. 
• Policies can be reordered for customized hierarchy of tickets assignment.

Available for Atera subscriptions starting January 1, 2025 and later. Learn more

Contract countdown: Remaining block hours appear directly in related tickets, and overage hours are highlighted if contract hours are exceeded, keeping rates clear and manageable. Learn more

Out of sight, out of mind: Keep your focus sharp and hide your deactivated technicians for a clutter-free view on the newly designed Technicians page. Learn more

Previous releases

Need more from before? See Release Notes: 2024

Not far back enough? See 'em all here

Fixes and patches

"The bugs are dead, Jim."

No point being coy about it... see it all here