Welcome to Atera's Release Notes, where you'll find all the latest and greatest features and new additions to our platform, organized by the months in which they were released. 

December

Make them a request they can't refuse: Send approval requests for end users, so stakeholders can approve or decline directly — with the full trail tracked in the ticket. Learn more

As if a million alerts suddenly cried out… and were silenced: Bulk pause (and resume) alerts across multiple devices to cut noise during rollouts, troubleshooting, and when the systems need to be kept in line. Learn more

Break the omertà: Connect to third-party services and trigger parameter-based API actions right from Atera — passing ticket, device, and site context to keep systems in sync and automate end-to-end workflows. Learn more

We have clearance, Clarence: Authorize IT Autopilot with your preferred identity provider so it can securely call APIs on your behalf for end-to-end troubleshooting and automation. Learn more

One customer at a time: Configure IT Autopilot per customer instead of using one global setup. Tune ticketing and follow-ups, route Slack/Teams notifications correctly, and apply software changes to the right customer every time. Learn more

November

That hardware model’s so hot right now: You can now filter devices by hardware model, making it easy to find that really, really, ridiculously specific model you care about — whether for rollouts, recalls, or priority support. Learn more

The previews are in the ticket: Preview attachments right from your tickets — no downloads, no extra tabs, and no “where'd all the files go?” Learn more

Who's on first?: With full flexibility to assign or reassign tickets between IT Autopilot and the rest of your team, you can keep the right player on each ticket — no restarts, no missing context, just continuous collaboration. Learn more

One click to find them all, one click to match them: IT Autopilot now analyzes names, email patterns, and domains to suggest bulk user–device matches. This way, when user details line up, your end users and devices do too. Learn more

October

Better, Faster, Stronger: The latest Atera Agents (version 2.5.0.0) now run on .NET 8 for improved reliability and performance. And one more thing… some setups will now prompt for a one-time verification code to confirm authenticity — another way to keep your deployments safe, smart, and secure.

SSH terminal for macOS: The SSH trio is complete. macOS now gets the same interactive, secure terminal experience as Windows and Linux. Learn more

CMD & conquer: You can now use Ctrl + C to quickly stop any running process in a CMD session. Plus, when you close a session, all active processes will automatically end. Along with improved input responsiveness, the command line experience is now smoother and more efficient.

Your non-insistent assistant: You can now exclude certain senders or addresses so IT Autopilot politely stays out of the way — perfect for when certain emails (like a CEO’s or security alerts) deserve a personal touch. Learn more

September

Related ticketing: Stay organized and manage work more effectively by linking multiple tickets under a single parent. Whether you’re grouping incidents by root cause or tracking project tasks, related tickets give you a clear, structured view so you manage them all from one place. Learn more

’Tis but a flesh wound: The days of single-spell healing are over. You can now imbue your threshold items with up to 3 auto-healing scripts that fire in sequence, ensuring every alert is nothing more than a scratch. Learn more

Granular Splashtop configurations: You can now manage Splashtop access at the site, folder, and device level using configuration policy overrides. These settings layer on top of your global account defaults, giving you the flexibility to support complex, multi-client environments, boost security and compliance, and save time by replacing manual onboarding edits. Learn more

Granular Splashtop configurations: You can now manage Splashtop access at the customer, folder, and device level using configuration policy overrides. These settings layer on top of your global account defaults, giving you the flexibility to support complex, multi-client environments, boost security and compliance, and save time by replacing manual onboarding edits. Learn more

Power sliiiide: When accessing AI Copilot via tickets, it will now slide out on the side, shifting the content instead of covering it. This new experience will roll out to all pages soon, making it easier for you to stay focused and get things done. Learn more

Just dropped in to see what condition your ticket is in: You can now control how often IT Autopilot reaches out to end users with automated follow-up messages and emails — choose the timing that fits your workflow and keep communication feeling natural, not nagging. Learn more

One hero, countless alter egos: Give each site its own IT Autopilot identity with custom context, from internal tools and software to team-specific terminology — so every site gets more accurate, relevant responses for its own environment. Learn more

One hero, countless alter egos: Give each customer its own IT Autopilot identity with custom context, from internal tools and software to team-specific terminology — so every customer gets more accurate, relevant responses for their environment. Learn more

And in case you’re looking for it… IT Autopilot’s settings have officially moved into the AI Center, right where it belongs.

August

Ticket family tree: Manage complex workflows by defining a parent ticket for overarching issues or projects and creating child tickets for associated tasks or incidents. Update priorities, delete or detach tickets, and clearly track parent-child relationships all from one source. Learn more

Time well saved: See exactly how much time IT Autopilot is saving your team each day. The new graph shows a daily breakdown of hours saved, along with the calculated average, and lets you hover over any date for details on assisted and resolved tickets. Learn more

Tailor IT Autopilot to your world: Give IT Autopilot the context it needs to work smarter for your organization. Add details like company background, proprietary software, and internal terminology. AI applies them instantly to provide more accurate and relevant responses. Learn more

Clarity at a glance: A new analytical report shows you which agents are current and which need upgrading. With all version data aligned across the platform, you can act quickly to keep every device supported and secure. Learn more

July

Rewrite the droid code: IT Autopilot now adapts to your company’s tools, terms, and workflows — just add your details in the AI Center. Whether it’s custom software or how your team refers to things, the more context you give, the more accurately it can support your end users. That means fewer tickets, faster help, and less time spent answering the same questions. Learn more

Fluent in over 6 million forms of assistance: The first time end users step into the portal after IT Autopilot is activated, they’ll be greeted by their very own IT technician (the droid they didn’t know they were looking for, but will certainly love and appreciate). It scans their device, flags issues, and offers helpful suggestions right from the start. It’s not just a tour. It’s the beginning of always-on, personalized support that actually understands their setup. Learn more

PJs to the office: Work from Home has been updated to streamline access for your users, who can now remote into their office PC via their Service Portal, for an integrated and more comfy experience. Learn more

PJs to the office: Work from Home has been updated to streamline access for your contacts, who can now remote into their office PC via their Customer Portal, for an integrated and more comfy experience. Learn more

It's a trap! Stay alert with the 20 most recent critical alerts. Whether it’s a device overheating, an agent playing hide-and-seek, or a fully-operational battle station, you can now easily spot any troublemakers first, right from your Dashboard. Learn more

June

Open tab policy: Work on multiple tickets at once, with each ticket opening in its own dedicated tab, so you can navigate between operations with precision and ease. Learn more

Get a bird's AI view: AI Copilot can now provide insights across your entire account, so you can compare, contrast, and analyze intel from all devices, tickets, alerts, and more, within a single chat. Learn more

One click to know it all: Summon comprehensive report insights with a single click. Each summary delivers key intel, strategic recommendations, next steps, and a clear path forward with everything you need. Learn more

Private software, public zen: Your private software repository now integrates seamlessly with the Service Portal, giving your end users access to approved internal apps — right alongside software from WinGet, Chocolatey, and Homebrew — so they can view and install what they need, when they need it. Learn more

Private software, public zen: Your private software repository now integrates seamlessly with the Customer Portal, giving your contacts access to approved internal apps — right alongside software from WinGet, Chocolatey, and Homebrew — so they can view and install what they need, when they need it. Learn more

May

IT Autopilot: IT Autopilot takes the wheel on first-level support — handling end-user questions and issues across email, chat, Slack, Teams, and your Service Portal. It works around the clock to save you time and keep everything running like clockwork. Learn more

IT Autopilot: IT Autopilot takes the wheel on first-level support — handling end-user questions and issues across email, chat, Slack, Teams, and your Customer Portal. It works around the clock to save you time and keep everything running like clockwork. Learn more

Bulk uninstall patches: You can now uninstall a Windows patch from multiple devices at once. Learn more

Favorite devices: Quickly sort and view your favorited devices for streamlined device management. Because some devices are just more lovable than others. Learn more

Vicarius cybersecurity: Vicarius helps you detect and fix security vulnerabilities across your network to keep devices compliant. Think of it as your network’s personal bodyguard (just without the oversized sunglasses). Learn more

Splashtop SOS: Splashtop SOS is now available in the App Center. It allows secure, on-demand access for one-time support sessions. Drop in, fix it, disappear. Just like remote support should be. Learn more

Multi SSO providers: You can now enable single sign-on for multiple identity providers and domains. One login to rule them all. And now across multiple realms. Learn more

April

SSH terminal for Windows: Windows devices joined the SSH party, for an interactive and secure CLI experience. Learn more

Script-based thresholds for Linux: Monitoring scripts can now be run on Linux devices using script-based thresholds, so you can track exactly what you need, and get alerted when your custom metrics cross the line. Learn more

Saved for next time: The Patch management dashboard now remembers your last filters, so next time you come back, you don’t have to set them again and can pick up right where you left off.

Filter by Work from Home: See which devices, across all your Sites, have Work from Home enabled right from the Devices page with the new advanced filter field. Learn more

Filter by Work from Home: See which devices, across all your Customers, have Work from Home enabled right from the Devices page with the new advanced filter field. Learn more

March

Copilot insights: Explore actionable insights driven by recurring trends, with recommended knowledge base articles and scripts to streamline future resolutions. Browse through available insights, review or postpone them, and implement the solutions that best align with your workflow. Learn more

Install software updates: Update devices with missing software patches to ensure full functionality, improve security, and keep all systems up-to-date. Learn more

Uninstall OS patches: Uninstall Windows software to free up resources, ensure compliance, or remove unwanted applications. Learn more

Copilot ticket automations: Copilot automatically fills ticket custom fields based on the content of the ticket and your predefined ticket automation rules, keeping everything organized from the moment the ticket is created. Learn more

February

WinGet software deployment and patching: Deploy and patch software straight from WinGet, giving you more control over installations.

Whether you're manually installing, automating updates, or creating software bundles, WinGet is now in the mix:

• Automation profiles: Automate software updates sourced from WinGet. Learn more
• Software bundles: Create software bundles that include WinGet software. Learn more
• Device management: Install WinGet-sourced software on one or many devices. Learn more

Script-based capabilities for Macs: You can now leverage script-based custom fields and threshold monitoring on Mac devices (just like you’ve been able to on Windows):

• Script-based custom fields: Create custom fields that populate dynamically with script output, letting you track any value for greater flexibility. Learn more
• Script-based threshold items: Set thresholds on script-monitored metrics and get alerts when they’re breached. Learn more

OS version and edition: Quickly identify devices running different OS editions and versions for better compatibility and support. Streamline patching and software deployment by targeting specific OS versions. Learn more

Private technician groups: Keep tickets in the right hands by controlling visibility and security so only group members can access assigned tickets. Now, teams like HR, Finance, and others can manage their work without exposing sensitive info to those who don’t need to see it. Learn more

Zapier updates to make you happier: Connect Atera to Zapier to open the door to countless apps, automating workflows with custom triggers to streamline tasks across your favorite tools. Learn more

And with these latest updates, your Zapier experience just got a whole lot better:

• Build and manage your Zapier workflows directly within Atera.
• Trigger actions and automate processes with more preset options.

January

AI Copilot upgrades: Your AI Copilot is now more accessible than ever. Free from the gravitational pull of devices, tickets, and alerts, it now also orbits alongside you as you navigate the app, always within reach.

And beyond the convenience of its ever-present helpfulness, you can now:

• Tap into account intelligence: Copilot isn’t limited to individual devices, tickets, or alerts. It can now analyze data across your entire account, to help you identify trends, discover connections, and deliver insights.
• Juggle tasks: Copilot manages multiple conversations effortlessly, offering you a chat history that lets you pick up right where you left off.
• Analyze images: Copilot’s second passion — after answering questions — is analyzing images to spot issues and guide you to the fix.
• Go fetch: Copilot loves playing fetch. Type "/" to summon devices, tickets, and alerts for Copilot to bring back to you.

And with popular prompts to help inspire you, your AI Copilot experience is now more intuitive and responsive than ever. Learn more

Patch Management vulnerability reporting: See which vulnerabilities a patch addresses and how severe they are, so you can quickly decide what needs attention. Learn more

Splashtop Linux update: You can now remote into Linux devices with CentOS and Red Hat distributions via Splashtop, expanding your remote control options. Learn more

Put a pin in it: Pin critical info to the top of your Site pages, keeping essential details in orbit for quick and easy access. Learn more

Put a pin in it: Pin critical info to the top of your Customer pages, keeping essential details in orbit for quick and easy access. Learn more

Battery health threshold: Set thresholds for the current maximum capacity of your Windows device batteries to proactively manage battery health and ensure optimal device performance. Learn more

IPv6 support: Expand your access control to include IPv6 addresses. Whether you’re transitioning from IPv4 or running both, your access lists are now more flexible than ever. Learn more

New and improved SLAs: Aim for perfection and hit your targets every time with our new SLA workflow:

• Sleek new design for smooth SLA management.
• Policies are assigned directly to tickets based on groups, or site conditions.
• Policies are assigned directly to tickets based on contract, groups, or customer conditions.
• Conditions are set using and/or logic for greater flexibility.
• Targets are based on ticket priority. 
• Policies can be reordered for customized hierarchy of tickets assignment.

Available for Atera subscriptions starting January 1, 2025 and later. Learn more

Contract countdown: Remaining block hours appear directly in related tickets, and overage hours are highlighted if contract hours are exceeded, keeping rates clear and manageable. Learn more

Out of sight, out of mind: Keep your focus sharp and hide your deactivated technicians for a clutter-free view on the newly designed Technicians page. Learn more

Previous releases

Need more from before? See Release Notes: 2024

Not far back enough? See 'em all here

Fixes and patches

"The bugs are dead, Jim."

No point being coy about it... see it all here