Atera, in partnership with Microsoft Azure OpenAI, is proud to bring you a suite of advanced AI capabilities, engineered to revolutionize your IT management experience. Our AI tools are specifically designed to ensure operational consistency and streamline repetitive tasks, boosting your efficiency tenfold. These AI functionalities free up your team from routine jobs, allowing them to focus their time and resources on tackling complex, high-value tasks and implementing solutions that may have been in the backlog for too long.
The AI assistant leverages insights from articles in the user-facing knowledge base, sourcing specific information to provide, speedy, individualized assistance for problem resolution. Learn more about how to set up a user-facing knowledge base
The AI assistant leverages insights from articles in the customer-facing knowledge base, sourcing specific information to provide, speedy, individualized assistance for problem resolution. Learn more about how to set up a customer-facing knowledge base
Experience the power of AI in scripting with Atera's generative script recommendations and see your plain text instructions transformed into powerful, customized scripts. From running programs, performing calculations, or manipulating files or data — input your requirements and let AI generate the right script for you. This innovative approach to scripting offers precision, speed, and a significant boost in operational efficiency. Learn more
Significantly reduce ticket handling times, improve SLA adherence, and accelerate your pace through the backlog.
- Generate ticket summaries: Make summarizing a breeze, so you don't have to read through each and every ticket like it's the last page of a mystery novel!
- Generate replies: With suggested replies, you can communicate with your users like a pro.
Generate solutions: Not only crafts effective solutions for your challenges but also swiftly generates scripts for implementation. No more lengthy draft or trial phases; you get actionable solutions paired with ready-to-use scripts.
This feature saves you the struggle of memorizing various commands and terminal operations. Simply describe your objective in plain language, and watch it transform into an accurate command for your selected terminal. Learn more
This feature makes SNMP device monitoring a breeze by taking the guesswork out of it. Say goodbye to endlessly hunting down the correct OID on the vendor's website... Now you can just open up the SNMP device console and click Generate OIDs to witness the power of AI! Learn more
Unlock unparalleled insights into your end users' emotions with Atera's AI-powered ticket sentiment feature. By analyzing the most recent comment in any ticket thread, the feature categorizes end user sentiment as either positive, negative, or neutral. This instant insight, visible on the Tickets page, empowers you to prioritize tickets effectively, deliver precise support, and enhance overall end user satisfaction. Learn more
Simplify ticket scheduling with Atera's AI ticket scheduler. Instead of navigating through endless dropdowns or date selections, just input plain language instructions like "Create ticket every Tuesday at 3 PM" or "Create ticket every two weeks." The AI scheduler takes care of the rest, setting the schedule within the ticket, saving you clicks and time. Learn more
Opening the AI assistant on the Tickets page will display the following:
- Resolve tickets: Click the AI button next to the ticket you want to solve to generate an automatic summary. From there, you can generate a reply or a suggestion to resolve the ticket, all with a simple click of your mouse. Learn more
Opening the AI assistant on the Devices page will display the following:
- Generate scripts: Navigate to the Create script page and describe what you want the script to do in plain language, then click Generate to watch the magic unfold. Adjust as needed and click Create to save it to your library. Learn more
- Generate optimal OIDs: Select the SNMP device you want to monitor and click Generate OIDs to reveal AI-generated recommendations. Then, add your targeted OIDs from the list to seamlessly integrate your selections. Learn more
- Generate terminal commands: Click Manage next to your selected device and choose your CLI. Then, describe your task in plain language and click Generate to see your words transformed into a precise command for immediate execution. Learn more
Opening the AI assistant throughout the rest of the app will display the following:
Hover over any of the features and click Discover to learn more!