General
Q: What is Atera?
A: Atera is a cloud-based, all-in-one IT management platform designed for managed service providers (MSPs) and IT professionals. It combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), remote access, ticketing, patch management, reporting, and billing — all within a single interface.
Atera enables MSPs and IT departments to:
Monitor system health and performance in real time
Automate routine tasks and patching
Deliver remote support
Manage assets, contracts, and billing
Gain insights through detailed reporting
Atera’s goal is to simplify IT management, enhance efficiency, and improve customer satisfaction through automation and centralized control.
Pricing and Plans
Q: Did Atera update its pricing in 2026?
A: Yes. Effective June 1, 2026 for monthly subscriptions (and the first renewal on or after late July 2026 for annual subscriptions), Atera aligned all accounts on legacy pricing to the current website pricing. Plan features, device limits, and service levels remain unchanged. See the Atera Subscription FAQ for details.
Q: Did Atera update its pricing in 2026?
A: In 2026, Atera is aligning all accounts on legacy pricing to current website rates. If you joined or renewed after May 2025, you're already on current pricing and no change applies. Legacy-pricing accounts see the alignment on their first billing cycle in June 2026 (monthly) or first renewal on or after late July 2026 (annual). Enterprise and Custom contracts receive a 90-day notice from their CSM. Plan features, device limits, and service levels are unchanged. See the Atera Subscription FAQ for details.
Q: How is Atera priced?
A: Atera uses a per-technician pricing model, meaning you pay for each technician and can manage unlimited devices and customers at no extra cost. This model ensures scalability without unexpected costs.
Q: How does Atera’s pricing compare with competitors?
A: Unlike many competitors that charge per device, Atera offers a fixed monthly or annual fee per technician, providing unlimited support for workstations, servers, and customers, making it cost-effective and predictable.
Q: How is billing structured?
A: Billing is available on a monthly or annual basis, with transparent invoices accessible in-app. AI Copilot is included in every plan at no additional cost. Optional paid add-ons such as IT Autopilot (Robin) and App Center integrations are billed separately based on usage or plan.
Q: Is there a free trial available?
A: Yes! Atera offers a 30-day free trial with no credit card required. The trial includes most features, including AI Copilot, with a few advanced options (like API access and SSO) unlocked only after upgrading to a paid plan.
Deployment and Platform
Q: Is Atera a SaaS product? Can it be installed on-premises?
A: Atera is an exclusively cloud-based SaaS platform and does not offer an on-premises installation option.
Q: Which platforms does Atera support?
A: Atera supports monitoring and management for:
Windows, macOS, and Linux devices
Network devices via SNMP, HTTP, TCP, or ICMP protocols
Q: What is the Atera agent, and which systems does it support?
A: The Atera agent enables real-time monitoring, remote access, and automation. It supports Windows, macOS, and Linux. Chromebooks and mobile devices (iOS/Android) are not supported directly, but can be monitored via SNMP if network-compatible.
Q: Does Atera offer a mobile app?
A: Yes, Atera provides a mobile app that allows you to view alerts, manage devices, and handle tickets on the go.
Features and Integrations
Q: What are the main features of Atera?
A: Core features include:
Remote Monitoring and Management (RMM)
Professional Services Automation (PSA)
Ticketing and Helpdesk
Remote Access (Splashtop, AnyDesk, BYO TeamViewer/ScreenConnect)
Patch Management for Windows, macOS, and Linux
Asset and Inventory Management
Reporting and Billing
Automation, Scripting, and SNMP Device Monitoring
Q: Does Atera support scripting and automation?
A: Yes, Atera supports custom scripts in PowerShell, BAT, and SH formats. You can automate tasks via scripts, trigger actions through automation profiles, and use scripts for proactive monitoring or remediation.
Q: How can patch management and automation be handled?
A: Atera’s patch management module supports both manual and automated patching across Windows, macOS, and Linux, with customizable reboot and exclusion policies. Patch automation is included at no extra cost.
Q: Which remote access tools are available?
A: Atera natively integrates with Splashtop and AnyDesk (depending on your plan). You can also use your own TeamViewer or ScreenConnect licenses. Each option supports features like chat, file transfer, multi-monitor, and session recording.
Q: Is there Mobile Device Management (MDM) support?
A: Atera integrates with Miradore for MDM functionality. This is an optional paid add-on for managing mobile devices.
Q: What is Atera’s AI Copilot and Autopilot?
A:
AI Copilot assists technicians with script generation, ticket summaries, and insights and it is included in every Atera plan at no additional cost.
Autopilot acts as a virtual technician, helping end-users troubleshoot and resolve common issues automatically and it's a separate paid product.
Both are integrated directly into the Atera platform.
Q: Does Atera offer API access for integration?
A: Yes, Atera includes a REST-based API available after the trial period. It supports automation, reporting, and integrations with other software. The API adheres to documented endpoints with a 700-requests-per-minute limit.
Data, Security, and Compliance
Q: Where are Atera’s servers located?
A: Atera uses Microsoft Azure data centers for hosting, providing global coverage with enterprise-grade reliability and security.
Q: Where is my data stored?
A: Your data is stored in Microsoft Azure data centers located in the EU or US, depending on your environment. While your connection may route through the nearest Azure access point, your actual data remains within the assigned region.
Q: Will my data be transferred outside my region?
A: No, data remains within the designated region. For example, U.S. customers’ data stays within the U.S.
Q: How long does Atera store my data?
A: Atera retains customer data indefinitely. If you would like your data removed, please contact privacy@atera.com.
Q: What security measures are implemented?
A: Atera prioritizes data protection through encryption, access control, and compliance frameworks. Details are available on the Atera Trust page and in our Privacy Policy.
Q: What security certifications does Atera hold?
A: Atera is SOC 2 Type 1 and Type 2 certified, HIPAA compliant, and hosted on Microsoft Azure, ensuring strong physical and digital security controls.
Q: Is Atera compliant with HIPAA?
A: Yes. Atera holds the HIPAA Seal of Compliance from CompliancyGroup, confirming that the platform meets U.S. healthcare data protection standards.
Support and Training
Q: What kind of support does Atera offer?
A: Atera provides 24/7 live chat and email support for all customers. Additional resources include a Knowledge Base, community forums, tutorials, and webinars.
Q: Does Atera provide onboarding or training resources?
A: Yes, Atera offers self-paced onboarding materials, video guides, live webinars, and interactive documentation to help you get started quickly.
