Help CenterExperience a comprehensive RMM solution specifically designed for IT professionals. Our platform combines Remote Monitoring and Management, Remote Access, Helpdesk, Billing, and Reporting functionalities. With our solution, you gain access to every essential feature and tool necessary to optimize your workflow and rediscover the excitement of Monday mornings.
Frequently asked questions
This section will cover the frequently asked questions regarding Atera.
Q: What is Atera?
A: Atera is a cloud-based remote monitoring and management (RMM) software designed specifically for managed service providers (MSPs) and IT professionals. It provides a comprehensive suite of tools to help MSPs and IT Departments efficiently manage and monitor their clients' IT infrastructure and deliver remote IT support.
Atera offers features such as remote monitoring, patch management, a ticketing system, asset management, remote access, reporting, and billing. It allows MSPs to monitor the health and performance of their client's systems in real-time, proactively detect and resolve issues, automate routine tasks, and provide remote support to clients.
The platform also includes integrated professional services automation (PSA) capabilities, which help MSPs manage their business operations, including time tracking, project management, contract management, and invoicing.
Atera aims to simplify the IT management process for MSPs, providing them with a unified platform to streamline their operations, improve efficiency, and enhance customer satisfaction.
Q: What are the locations of Atera's offices?
A: Atera has offices located in Tel Aviv, Israel; Iasi, Romania; and New York, United States.
Q: What is the pricing of Atera?
A: The pricing details for both the MSP and ITD packages are available on our dedicated pricing page.
Q: How does the pricing mode work?
A: With Atera, you are billed per technician, allowing you to support an unlimited number of customers and devices without any hidden costs. It's a straightforward pricing model.
Unlike most MSP software that charges per device, regardless of the number of technicians or customers, Atera believes in fairness. As your network expands or new customers come on board, you shouldn't be penalized with increased costs.
Atera offers a fixed monthly fee based on the number of technicians using the software. This means you won't face additional charges when you grow your team or add more devices.
Q: How does Atera compare with its competitors?
A: Our platform seamlessly integrates Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and Remote Support, along with essential Cloud Services, providing a comprehensive solution all within a single platform.
What sets us apart is our innovative pricing model. We charge a fixed monthly fee per technician, offering unlimited support for Workstations, Laptops, and Servers. This unique approach ensures simplicity and cost-effectiveness for your business.
Q: Is your solution a SaaS (Software as a Service)?
A: Indeed, Atera offers a complete Software-as-a-Service (SaaS) solution.
Q: Can I install your software locally (on-premise)?
A: Atera is exclusively a Software-as-a-Service (SaaS) solution and does not offer an on-premise alternative.
Q: Is a free trial option available for Atera?
A: Certainly! Atera provides a 30-day free trial, and you can get started without needing to provide any credit card information. For more details, please refer to this article.
Q: Where are Atera servers located?
A: Atera leverages the Microsoft Azure platform infrastructure, renowned for its exceptional flexibility, reliability, and security, enabling our customers to take full advantage of this robust data infrastructure. We are spread out in Microsoft Azure Worldwide.
Q: Where is my data stored?
A: Your data will be stored in the Microsoft Azure data center that is closest to your location.
Q: Will my data be transferred outside of the United States as a US customer?
A: No, as a US customer, your data will remain stored exclusively within the United States.
Q: What is the extent of security and privacy measures implemented by Atera?
A: Atera places a high priority on security, ensuring a strong and comprehensive security framework. For detailed information regarding our security measures and privacy policies, we recommend reviewing both our Privacy Policy and Atera Trust page. These resources offer comprehensive insights into our commitment to maintaining the utmost security and privacy standards.
Q: Is Atera SOC certified?
A: Yes, Atera holds SOC 2 Type 1 accreditation. This certification validates the effectiveness of our control processes and their alignment with SOC 2 objectives within specified timeframes. The Type 1 designation confirms that Atera's control design meets the relevant trust principles, encompassing security, availability, confidentiality, processing integrity, and privacy. For more comprehensive information about SOC accreditation, we recommend visiting our Trust page
Q: Is Atera compliant with HIPAA regulations?
A: Yes, Atera has obtained its HIPAA Seal of Compliance from CompliancyGroup. This certification confirms that Atera has made a diligent effort to meet the requirements of HIPAA laws and regulations. It serves as evidence of our commitment to upholding stringent security and privacy standards in order to safeguard sensitive healthcare information. For more comprehensive information about Atera's HIPAA compliance, we recommend visiting our Trust page and HIPAA article below. These resources provide detailed insights into our adherence to HIPAA regulations and how we ensure the security and privacy of your data.
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