Help CenterSplashtop SOS is one of two remote support tools that Atera offers through Splashtop. Splashtop SOS is used for attended remote support (end-user is required to be at their computer), whereas the standard Splashtop remote support tool offers unattended remote support (end-user does not have to be at their computer). This article walks you through the process of connecting to a customer's device via Splashtop SOS.
Prerequisites:
To activate and use the 'Quick Connect' feature in Atera (Splashtop SOS) you'll need to:
1. Purchase the 'Splashtop Business' application from Splashtop directly (or sign up for the free trial) at http://www.splashtop.com/sos. Then download and install it.
Once the above steps are complete, follow the instructions below:
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1. Click the user profile name in the top, right-hand corner of the screen. |
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2. Click Quick Connect. |
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The Quick Connect - Splashtop SOS window appears. |
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3. Enter the 9-digit customer session code that your customer provided you. |
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4. Enter your Splashtop account email. Note: This needs to be the same email address that you used to register with Atera. |
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5. Click Connect. The Open Splashtop Business OOBE prompt appears.
6. Click Open Splashtop Business OOBE.
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Alina Anton